Turizm İçin İngilizce I (ENG) - Turizm İşletmeciliği

Ünite 1

Soru 1

Guest: ........... drive us to the city center, please? Receptionist: I’m sorry, but I can’t at the moment. Which one of the following completes the dialogue above?

Do you have to

Can I

Could you

Should you

May I

Açıklama:

Verilen cevaptan (Üzgünüm, ama şu anda yapamam), sorunun bir ‘rica’ olduğu, dolayısıyla öznesinin ‘sen/ siz’ (you) olması gerektiği anlaşılmaktadır. B ve E’deki ‘Can I...’ ve ‘May I...’ izin isterken kullanılan, A ve D’deki ‘Do you have to...’,‘Should you...’ gereklilikle ilgili sorularda kullanılan yardımcı fiillerdir. ‘Could you...’ ise kibar rica sorularında kullanılmaktadır. Doğru cevap C'dir.

Doğru Cevap: C

Soru 2

There is ample free parking space in front of the hotel, so our guests ........... pay extra for parking. Which one of the following completes the dialogue above?

can't

don't have to

shouldn't

mustn't

may not

Açıklama:

Otele ait ücretsiz park yeri (free parking space) olduğu için, devamındaki cümle, ücret ödeme zorunluluğunun olmadığını (lack of necessity) ifade etmektedir. Seçeneklerdeki yardımcı fiillerden sadece ‘don’t have to...’ bir zorunluluğun olmadığı durumlar için kullanılmaktadır. Diğer tüm seçenekler, iznin olmadığı veya yasaklardan bahseden cümlelerde kullanılır. Doğru cevap B'dir.

Doğru Cevap: B

Soru 3

Our rooms offer a mini bar, satellite TV and ........... wireless Internet.Which one of the following completes the dialogue above?

ample

quaint

vibrant

lush

complimentary

Açıklama:

Bir otel odasında sunulan hizmetler sıralanmıştır; ‘wireless Internet’ kelimeleri ile birlikte kullanılabilecek kelime ‘ücretsiz, hediye olarak’ anlamındaki ‘complimentary’dir. ‘Ample’ yeterince, ‘quaint’ hoş, ‘vibrant’ çoşkulu, heyecan dolu, ‘lush’ yeşillik olarak gür anlamlarındadır. Doğru cevap E'dir.

Doğru Cevap: E

Soru 4

A .......... doesn’t offer a lot of comforts and it is usually for short term stays.Which one of the following completes the dialogue above?

boutique hotel

botel

bed and breakfast

seaside resort

holiday village

Açıklama:

Cümle, ‘pek fazla konfor sunmaz ve genellikle kısa dönemli konaklamalar içindir’ şeklinde bir otel türünü tanımlamaktadır. Bu tür, ‘Bed & Breakfast’ (Oda & Kahvaltıdır). Boutique (butik), resort (tatil beldesi), ve holiday village (tatil köyü) genellikle konfor ve lüks açısından zengindir. Botel (boat ve hotel kelimelerinin birleşiminden) tekne oteldir ve lüks hizmetler sunmaktadır. Doğru cevap C'dir.

Doğru Cevap: C

Soru 5

Guest: What time is lunch served at the restaurant?Receptionist: ...........Which one of the following completes the dialogue above?

You don’t have to make a reservation.

Our chef’s one of the best in the area.

I can guarantee you a table for lunch.

We start serving at noon, sir.

When the last guest orders.

Açıklama:

‘Öğle yemeği saat kaçta servis ediliyor?’ sorusunun cevabında saat bilgisi bulunmak zorundadır. Dolayısıyla A ‘Rezervasyon yapmanıza gerek yoktur’, B ‘Aşçı başımız bu bölgenin en iyisidir’, C ‘Size öğle yemeğinde bir masa garanti edebilirim’ ve E ‘En son konuk sipariş verdiğinde’ cevapları uygun cevaplar değildir. ‘Servis etmeye saat 12.00’da başlıyoruz’ sorunun uygun cevabıdır. Doğru cevap D'dir.

Doğru Cevap: D

Soru 6

Guest: Do I need to book a table for dinner?Receptionist: No, sir. Our guests get ...........Which one of the following completes the dialogue above?

priority seating

free shuttle

multilingual staff

currency exchange

ticket assistance

Açıklama:

‘Akşam yemeği için masa ayarlamak/ ayırtmak zorunda mıyım? sorusuna ‘Hayır, gerek yok’ diye cevap verilmiş; dolayısıyla konukların masa/ oturma önceliği olması anlamına gelen ‘Our guests get priority seating’ doğru cevaptır. Bu yüzden doğru cevap A'dır.

Doğru Cevap: A

Soru 7

Guest: What happens if we arrive at your hotel before check-in?Receptionist: ...........Which one of the following is the most polite answer to complete the dialogue above?

Check-in is not until two in the afternoon.

Depending on our room availability, you may be able to check in early.

You can arrange to arrive after the check-in time.

If you come on time, you should have no trouble.

You don’t have to arrive earlier.

Açıklama:

‘Otele giriş saatinden önce gelirsek ne olur?’ sorusuna verilebilecek kibar yanıt, seçeneklerden ‘Oda müsaitliğimize göre, erken giriş yapabilirsiniz’ olmalıdır. Doğru cevap B'dir.

Doğru Cevap: B

Soru 8

All our customers ........... take a ticket at the reception to take the free shuttle to downtown. Otherwise, the driver won’t let you in.

can

might

could

may

must

Açıklama:

‘Aksi takdirde, şoför sizleri araca kabul etmeyecektir’ (Otherwise, the driver won’t let you in) açıklaması, resepsiyondan bilet almanın keskin bir zorunluluk olduğunu işaret etmektedir. ‘Must’ kati bir zorunluluk belirten durumlarda kullanılır. Doğru cevap E'dir.

Doğru Cevap: E

Soru 9

Guest: I seem to be having some trouble with the television in my room.Receptionist: ...........Which one of the following best completes the dialogue above?

Do I have to send someone up to see the trouble?

Oh, no, not again!

I’m sorry, but I can’t do anything.

What exactly seems to be the problem, Sir?

Actually, televisions might not work sometimes.

Açıklama:

Konuk ‘Odamdaki televizyonla ilgili bir sorun var gibi’ demektedir. Bu tür sorun/ şikayetlere, sorun/ şikayet ile direk ilgili en nazik (polite) karşılığı vermek gerekmektedir. ‘Sorun tam olarak ne gibi gözüküyor efendim?’ sorusu uygun karşılıktır. Doğru cevap D'dir.

Doğru Cevap: D

Soru 10

Guest: ...........?Receptionist: No, ma’am. It’s included in the price of your stay.Which one of the following completes the dialogue above?

Do I have to pay for the dinner?

Is the dinner cheap?

How much does the dinner cost?

Could you book a table for two for tonight?

May I have my dinner after 8 p.m.?

Açıklama:

Soruya verilen cevap ‘Hayır, hanımefendi. Konaklama ücretinize dahildir’. Bu açıklama, ‘Akşam yemeği için ödeme yapmak zorunda mıyım?’ sorusuna uygundur. Doğru cevap A'dır.

Doğru Cevap: A

Soru 11

________ are large complexes built in large areas consisting of small cottages or apart hotels. Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

Bed and breakfast

Motels

Holiday villages

Timeshare

Airport hotels

Açıklama:

Geniş bir arazi üzerine kurulan ve evler veya apart otelleriden oluşan komplekslere “holiday villages”=tatil köyü denmektedir.

Doğru Cevap: C

Soru 12

_________ make improvements in their environment and pay attention to ecological factors. Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

Jail hotels

Eco hotels

Spa hotels

Boutique hotels

Botels

Açıklama:

Çevreye duyarlı, onu geliştirmeye çalışan ve ekolojik faktörleri dikkate alan otel türlerine “eco hotels” denmektedir.

Doğru Cevap: B

Soru 13

_________ are developed in Japan. They contain “very small rooms”. They provide cheap, usually one night accommodation. They look like stacked boxes. Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

Botels

Spa hotels

Boutique hotels

Eco hotels

Capsule hotels

Açıklama:

Japonya’da geliştirilen bu otel türü genellikle bir gecelik ucuz konaklama imkanı sunmaktadır. Odalar küçüktür ve üst üste konmuş kutuları andırır. Bu sebeple isimlerine “capsule hotel” denmektedir.

Doğru Cevap: E

Soru 14

What is the function of “may” in Jack’s sentence?
John: Shall we go to picnic in the afternoon?
Jack: It may rain today.

Permission

Necessity

Request

Possibility

Suggestion

Açıklama:

Bu diyalogda John Jack’e öğleden sonra pikniğe gitme teklifinde bulunuyor. Jack ise cevap olarak bugün yağmur yağabileceğini söylüyor. Bir başka deyişle Jack bir ihtimalden söz ediyor.

Doğru Cevap: D

Soru 15

Which one of the following is “asking for permission”?

May I use your telephone?

Should you carry my suitcase?

You mustn’t park here.

You have to show your ID card.

It might be sunny in the afternoon.

Açıklama:

“May I” ifadesi soru cümlelerinde izin isteme anlamını vermektedir.

Doğru Cevap: A

Soru 16

Which one of the following is an “obligation”?

You must be tired.

You don’t have to drive on the left side.

Can you help me?

She might be the new manager.

You should check out at 11:00 o’clock.

Açıklama:

“You should check out at 11:00 o’clock” cümlesinde check out işleminin 11:00’de yapılması gerektiği belirtilmektedir. Bir başka deyişle bu bir çeşit zorunluluktur.

Doğru Cevap: E

Soru 17

_________ is a small bus or a car, sometimes even a train that travel back and forth at specific times. Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

Quaint

Shuttle

Ample

Accommodation

Spectatular

Açıklama:

Genellikle sabit iki yer arasında belirli aralıklarla gidip gelen otobüs, araba, hatta bazen trene “shuttle” adı verilmektedir.

Doğru Cevap: B

Soru 18

“I have a/an __________. Where can I exchange money?"
Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

inquiry

hire

lodging

quaint

shuttle

Açıklama:

Konuşmacının burada bir sorusu vardır ve ikinci cümlede sorusunu sormaktadır. Dolayısıyla burada beklediğimiz cevap “soru” anlamına gelen “inquiry”dir.

Doğru Cevap: A

Soru 19

A: _________ you ________ me where the toilet is? B: It’s on the second door on the left. Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

Would / serve

Could / listen

Could / tell

Will / see

Can / look

Açıklama:

Bu diyalogda A konuşmacısı kibar bir şekilde tuvaletin nerede olduğunu sormaktadır. Burada beklenen yapı “Could you tell me” yapısıdır.

Doğru Cevap: C

Soru 20

What time _______ lunch _______ at your restaurant?
Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

was / serve

is / served

may / served

can / served

is / serve

Açıklama:

Bu cümlede konuşmacı öğle yemeğinin ne zaman servis edildiğini sormaktadır. Dolayısıyla beklediğimiz cevap geniş zaman ve edilgen yapıdır. Geniş zamanda edilgen yapının formülü am/is/ are + V3’tür.

Doğru Cevap: B

Soru 21

Which one of the following features of the Lighthouse Inn is related with the transportation of the hotel?

Being en-suite

Having twice-a-day shuttle

Being non-smoking

Having a reserved table

Heating in the winter

Açıklama:

Soru Lighthouse Inn otelinin şıklarda sunulan özelliklerinden hangisinin ulaşım ile alakalı olduğunu sormaktadır. Parçada da belirtildiği üzere otel, gelen ve otelden ayrılan misafirleri için günde iki kez Marmaris’e servis hizmeti sunar.

Doğru Cevap: B

Soru 22

For a hotel, what does “being handicapped friendly” mean?

Having transportation facilities

Having friendly staff

Having facilities for children

Having facilities for disabled people

Having non-smoking areas

Açıklama:

“Being handicapped friendly” Türkçe’de engelli dostu anlamına gelir ve engelli insanlar için imkan ve kolaylıkları bulunan oteller için kullanılan bir kavramdır.

Doğru Cevap: D

Soru 23

Which one of the following is not a good idea to ask a customer who wants to rent a boat?

How much money do you have?

What size boat are you requesting?

Would you need a captain?

Would you need meals provided?

Can you sail by yourself?

Açıklama:

Konuklarla kurulabilecek örnek diyaloglardan anlaşılabileceği üzere, tekne kiralamak isteyen bir müşteriye teknenin boyutu, bir kaptana gerek duyup duymadığı veya yemek hizmeti isteyip istemediği gibi sorular sorulabilir. Direk olarak konuğun ne kadar parasının olduğunu sormak iyi bir seçenek değildir.

Doğru Cevap: A

Soru 24

In which of the questions below, “could” is used to ask for permission?

Could you speak a little bit loudly?

Could you give me a glass of wine?

Could I help you with your hand luggage?

Could you tell me the closing hour?

Could I use your pen for a minute?

Açıklama:

“Could” yardımcı fiili izin almak, rica etmek, öneride bulunmak gibi farklı yapılarda kullanılabilir. Soruda, could ifadesinin hangi cümlede izin almak için kullanıldığı sorulmaktadır. "Kalemizi bir dakikalığına kullanabilir miyim?" cümlesinde izin istenmektedir.

Doğru Cevap: E

Soru 25

Complete the dialogue with the correct option. A: Where is John? Have you seen him? B: He is in the office. He has worked for a long time days and nights. He _____ be very tired.

May

Should

Might

Must

Could

Açıklama:

Soruda John’un uzun süredir gece gündüz çalıştığı vurgulanmıştır. Buradan yola çıkarak konuşmacının John’ un çok yorgun olduğundan emin olduğu söylenebilir. Emin olduğumuz olasılıklardan bahsederken “must” yardımcı fiilini kullanırız.

Doğru Cevap: D

Soru 26

Which one of the following expresses an expectation?

My uncle can speak four languages.

I am studying very hard. I should get a good grade.

You must study very hard to be successful.

You could use this elevator to go upstairs.

I have to wear this uniform at work.

Açıklama:

“Should” bazı durumlarda beklentilerden söz ederken kullanılır. "I am studying very hard. I should get a good grade." cümlesinde çok çalışıldığı ve iyi bir not beklendiğini ifade etmek için should kullanılmıştır.

Doğru Cevap: B

Soru 27

Which one of the following is a recreational facility provided by a hotel?

Laundry facilities

Satellite TV

Beauty salon

Currency exchange

Business center

Açıklama:

“Recreational facility” kavramı turizm alanında müşterilere sunulan rahatlama, dinlenme gibi olanakları ifade eder. Seçenekler arasında bu kavrama dahil edilebilecek seçenek beauty salon (güzellik merkezi)dir.

Doğru Cevap: C

Soru 28

Which of the following is the name used for usually family-owned businesses that offer breakfast and not too many comforts ?

Timeshare

Motels

Resorts

Holiday villages

Bed and breakfast

Açıklama:

Genellikle aile işletmeleri olan ve misafirlerine oda-kahvaltı haricinde pek fazla hizmet sunmayan otel tipine “bed and breakfast” denir.

Doğru Cevap: E

Soru 29

Which of the following can be said for a person who likes spending his/her holiday in botels?

He/she likes historical events/characters.

He/she likes spending time in nature.

He/she likes having thermal holidays.

He/she likes spending time in luxury ships.

He/she likes seeing former jail houses.

Açıklama:

“Botels”kavramı aynı zamanda otel gibi hizmet veren lüks gemiler için kullanılmaktadır. Bu tür tatil tercihi olan kişiler lüks gemilerde zaman geçirmeyi sever.

Doğru Cevap: D

Soru 30

When was the oldest hotel of the world opened?

705

482

856

910

337

Açıklama:

Guiness Rekorlar kitabına göre dünyanın en eski oteli Japonyadaki Nisiyama Onsen Keiunkan otelidir ve 705 yılından beri hizmet vermektedir.

Doğru Cevap: A

Soru 31

Complete the dialog with the correct option.
(Diyaloğu doğru seçenekle tamamlayınız.)
Guest: “Could you give me information about smoking at the hotel?”
Staff: “Yes, sir. You ……………….. smoke in your hotel room.”

Couldn’t

Shouldn’t

Could

Must

Might

Açıklama:

Seçeneklerdeki yardımcı fiillerden zorunluluk ve doğru davranıştan bahsederken kullanılan ‘shouldn’t’ odada sigara içmeme hakkında bilgilendirirken kullanılan en uygun ‘modal verb’ olur. Bu nedenle cevap B’dir.

Doğru Cevap: B

Soru 32

Guest: “…………………………………………………………….”
Staff: “It is on the left side of the elevators, ma’am.”
Complete the dialog with the correct option.
(Diyaloğu doğru seçenekle tamamlayınız.)

Could I please have some tissues?

Can I make a reservation for two?

Could you tell me where the toilet is?

Could you drive us to the airport?

Can you clean our room?

Açıklama:

Seçeneklerden ‘asansörün sol tarafında’ cevabını tamamlayan uygun seçenek C şıkkında lavabonun nerede olduğu sorusudur. Diğer şıklar bir yer sorma içermemektedir.

Doğru Cevap: C

Soru 33

Which of the following is NOT classified as ‘Unique Hotels’?
Hangisi ‘Unique Hotels’ olarak olarak sınıflandırılamaz?

Capsule Hotels

Treehouse Hotels

Botels

Cave Hotels

Bed and Breakfast

Açıklama:

Seçenekler arasında yalnız Bed and Breakfast kendine özgü, özel bir konaklama yeri değildir. Bu sebeple cevap E şıkkıdır.

Doğru Cevap: E

Soru 34

What is the speciality of ‘Eco Hotels’?
(‘Eco Hotels’ i özel kılan nedir?)

They are former jail houses.

They pay attention to ecological factors.

They are built around thermal springs.

They look like stacked boxes.

They are built from ice and snow.

Açıklama:

Eco otellerini özel kılan unsur, kendi çevrelerini iyileştirmeleri ve ekolojik yani çevreyle ilgili faktörlere özen göstermeleri olduğu için cevap B şıkkıdır.

Doğru Cevap: B

Soru 35

Which one is a type of hotel developed in Japan?
(Hangisi Japonya’da geliştirilmiş otel tipidir?)

Capsule hotels.

Botels.

Eco hotels.

Cave hotels.

Motels.

Açıklama:

Japonya’da seçeneklerden A’daki çok küçük kapsül şeklinde odaları olan Capsül Otelleri geliştirilmiştir.

Doğru Cevap: A

Soru 36

Which following statement is false?
(Aşağıdaki ifadelerden hangisi yanlıştır?)

Underwater Hotels have their rooms underwater.

Treehouse Hotels use trees in their construction.

Cave Hotels may have rooms underground.

Capsule Hotels contain large rooms.

Conference Hotels are built in large areas.

Açıklama:

D seçeneğindeki Capsüle Otellerinin geniş odaları olduğunu belirten ifade yanlıştır. Aksine, bu oteller kapsül şeklinde çok küçük odalara sahiptir. Cevap bu sebeple D seçeneğidir.

Doğru Cevap: D

Soru 37

What is the function of ‘could’ in the following sentence?
(Aşağıdaki cümledeki ‘could’ yapısının işlevi nedir?)
“Could you help me with my luggage, please?”

Asking for permission.

Obligation.

Polite request.

Impossibility.

Correctness.

Açıklama:

Cümlede valiz taşımada yardım istenilirken kullanılan yapı, ‘lütfen’ kelimesi ile birlikte nazik istek anlamı katmıştır. Bunu karşılayan İngilizce yapı C seçeneğindeki ‘Polite request’ tir.

Doğru Cevap: C

Soru 38

Which is NOT an appropriate response to the following dialog?
Hangisi aşağıdaki diyaloğa uygun bir yanıt değildir?
Customer: “We will arrive in your hotel before check-in. Is it a problem?”
Staff: “No, sir. …………?………….”.

If your room isn’t ready, you can leave your bags here.

I cannot help you with this situation. You cannot come here.

If your room is ready, you will be able to check in.

You can walk around the city until check-in by leaving your bags here.

We will do our best to make you comfortable until check-in.

Açıklama:

Diyalogda misafir otele erken giriş yapmanın problem olup olmayacağını sormaktadır. Bunun karşılığında B seçeneğindeki yardımcı olmayan ve problemden kaçan bir tavır uygun bir cevap değildir. Bu sebeple cevap B seçeneğidir.

Doğru Cevap: B

Soru 39

Which of the following is a suggestion?
(Aşağıdakilerden hangisi bir tavsiyedir?)

Could you bring me another glass of water, please?

May I use your room service during night?

Could you speak slowly, please?

You should check-out till afternoon.

You might visit Cappadocia when you are in Turkey.

Açıklama:

E seçeneğinde Türkiye’deyken Kapadokya’yı ziyaret etmesi kişiye ‘might’ ek fiiliyle tavsiye edilmektedir. Diğer şıklar tavsiye anlamı içermemektedir. Cevap E seçeneğidir.

Doğru Cevap: E

Soru 40

What is a ‘Boutique Hotel’?
(‘Boutique Hotel’ nedir?)

A boat used as a hotel.

A small specialized hotel.

A historical hotel.

A hotel on the mountain top.

A large complex.

Açıklama:

Butik oteller, ufak özelleşmiş otellerdir. Cevap bu nedenle B şıkkıdır.

Doğru Cevap: B

Soru 41

Which of the following hotel types is used for small specialized hotels built in a unique environment?

Boutique hotels

Historic inns or hotels

Eco hotels

Botels

Capsule hotels

Açıklama:

Useful information, Types of Hotels, Specialty hotels
Boutique hotels: Small specialized hotels built in a unique environment.
Some of these hotels are well known for specific events. Most of them
contain luxury facilities. Some are very home like and offer home comfort. Küçük ama sıradışı ve özgün hizmetler sunan otellere Butik otel adı verilir.

Doğru Cevap: A

Soru 42

1 Which sentence is more polite? Hangi cümle daha kibardır?

What time does the shuttle leave for the city center?

Could you tell me what time the shuttle leaves for the city center?

Tell me what time the shuttle leaves for the city center.

When does the morning shuttle leave for the city center ?

Will the shuttle leave for the city center now?

Açıklama:

A ve D seçeneklerinde direk olarak aracın şehir merkezine gitmek için saat kaçta hareket edeceği sorulmuştur. C seçeneğinde kibar olmayan bir şekilde Bana aracın şehir merkezine gitmek için saat kaçta hareket edeceğini söyle/söyleyin ifadesi verilmiştir. E seçeneğinde ise Araç şimdi şehir merkezine gitmek için hareket edecek mi? ifadesi yer almıştır. Bu durumda sadece kibar bir şekilde ricada bulunmak için cümlenin girişinde Could you kullanılan C seçeneği doğru cevaptır.

Doğru Cevap: B

Soru 43

Receptionist: Good morning. Thanks for calling our hotel. How can I help you? Guest: I would like to book a room. Receptionist: Sure. How many days are you going to stay, sir? Guest: 4 days.Do the rooms have wireless internet? Receptionist: Certainly.__________. So, should you need a computer, we will be able to provide one. Guest:That’s great. Thank you. Which sentence best completes the dialogue? ? Diyaloğu en iyi tamamlayan cümle hangisidir?

There is also a computer rental in our hotel.

All rooms have satellite tv, a music system and a CD player

Our rooms are not very big, but they are very comfortable.

We also offer 24-hour room & front desk service.

Superior rooms and suites also have separate shower cubicles.

Açıklama:

Konuşmada eksik olan cümlenin bilgisayar hizmeti ile ilgili olması gerekir çünkü devamında bilgisayara ihtiyacınız olursa temin edebiliriz ifadesi yer almaktadır.

Doğru Cevap: A

Soru 44

I have to take the morning shuttle. What is the function of have to in this sentence? Bu cümlede have to yardımcı fiilinin fonksiyonu nedir?

Possibility

Request

Obligation

Permission

Suggestion

Açıklama:

Have to zorunluluk / gereklilik ifade eder. Doğru cevap C’dir.

Doğru Cevap: C

Soru 45

In which sentence does the speaker ask for permission? Hangi cümlede konuşmacı izin istiyor?

I may stay two weeks .

Should I take the shuttle?

I must learn English.

May I borrow the key?

I have to take a shower.

Açıklama:

Cümlelerin hepsinde modal verb yani yardımcı fiil kullanılmıştır ancak onların arasında sadece may sözcüğü izin istemek için kullanılır. A seçeneğinde verilen cümlede may olasılık anlamında kullanılmıştır. D seçeneğinde ise kişi anahtarı ödünç almak için izin istemektedir.

Doğru Cevap: D

Soru 46

I would like to book a room, but I have broken my leg and can’t climb any stairs. Which answer best fits this sentence? Hangi cevap bu cümleye en uygundur?

Please contact us and let us know when you will be arriving at our hotel.

I think I can solve your problem. I will immediately send someone up.

If you book an earlier flight, you might be able to check in before 11 o’clock.

Depending on our room availability, we may be able to offer you a room in the first floor.

I seem to be having some problems with the air-conditioning in my room.

Açıklama:

Verilen cümlede kişinin rezervasyon yaptırmak istediğini ama bacağını kırdığı için merdiven çıkamadığını belirtiyor. Buna en uygun cevap D seçeneğinde verilmiştir: Boş odamız olmasına bağlı olarak size birinci kattan oda vermemiz mümkün olabilir.

Doğru Cevap: D

Soru 47

I I’ll send someone up to look into it. II The light switch does not work. III Front desk IV What seems to be the trouble? V Yes, I have some problems with the light. Put the dialogue in the correct order. Diyalogdaki cümleleri doğru sıraya koyunuz.

IV-V-III-II-I

V-III-I-IV-II

III-IV-II-I-V

II-IV-I-III-V

III-V-IV-II-I

Açıklama:

Verilen konuşmada konuk lamba düğmesi ile ilgili sorunundan bahsediyor. Konuşmanın doğru sıralaması E seçeneğinde verilmiştir.

Doğru Cevap: E

Soru 48

Which of the following belongs to recreational facilities? Aşağıdakilerden hangisi dinlence-eğlence olanaklarına girer?

Restaurant

Audiovisual software

Concierge service

Pilates studio

Multilingual staff

Açıklama:

Verilen seçeneklerin arasında sadece pilates studio dinlence-eğlence olanaklarından sayılır. Diğerleri sırasıyla restoran&bar, conferans &banket ve servis olanaklarına aittir.

Doğru Cevap: D

Soru 49

What type of hotel is suitable for people who travel with their car and need a place to stay near the main roads? Hangi konaklama tesisi türü arabayla seyahat eden ve anayola yakın bir yerde konaklamak isteyen kişiler için uygundur?

Holiday village

Timeshare

Conference hotel

Seaside hotel

Motel

Açıklama:

Arabayla seyahet edip anayola yakın bir yerde konaklamak isteyen kişiler için en uygun tesis moteldir. Diğer seçeneklerde verilen tesis türleri sırasıyla şöyledir: tatil köyü, devremülk, konferans oteli ve sahil oteli.

Doğru Cevap: E

Soru 50

What type of hotel should you prefer if the environment is important to you? Çevre sizin için önemliyse ne tür bir otel tercih etmelisiniz?

Eco hotel

Jail hotel

Spa hotel

Capsule hotel

Ice hotel

Açıklama:

Eco oteller doğaya zarar vermeyen, ekolojik dengeye önem veren, organik ve doğal ürünler kullanan organik otellerdir. Doğru cevap A’dır.

Doğru Cevap: A

Soru 51

Which of the following is not available in a hotel room? Aşağıdakilerden hangisi bir otel odasında bulunmaz?

Satellite TV

Currency exchange

Wireless internet

Music system

Mini bar

Açıklama:

Otel odasında döviz alış-satış/döviz bürosu dışında seçeneklerde verilenlerin hepsi bulunabilir.

Doğru Cevap: B

Soru 52

Which of the following hotel types are for the people who travel with their cars and need a place to stay near the main roads?

timeshare

conference hotels

motels

holiday villages

airport hotels

Açıklama:

The answer is B. Motels are for the people who travel with their cars and want to stay near the main roads.

Doğru Cevap: C

Soru 53

.......... are boats that serve like a hotel with different size rooms.

Botels

Capsule hotels

Jail hotels

Eco hotels

Motels

Açıklama:

Botels are boats that serve like a hotel with different size rooms. B can be a keyword to remember.

Doğru Cevap: A

Soru 54

Which of the following is NOT one of the unique, in other words, unusual hotels?

Capsule hotels

Bed and breakfast

Botels

Ice hotels

Cave hotels

Açıklama:

Bed and breakfast hotels are not among the unique hotels. Bed and breakfast hotels are the usual type of hotels, but all the rest options are unusual (uncommon or different) that's why they are labeled as unique hotels.

Doğru Cevap: B

Soru 55

Which of the following means a combination of a bedroom and a bathroom in a hotel?

Reception area

Shuttle

En suite

Lodging

Free Parking

Açıklama:

En suite means the combination of bedroom and bathroom in a hotel

Doğru Cevap: C

Soru 56

Which of the below is NOT a question to ask at a hotel?

What time is check in?

What time is breakfast served?

What will I see from my balcony?

Where can I park my car?

What time will I get up?

Açıklama:

"What time will I get up?" is not a question to ask at a hotel. The people can get up anytime they want.
E seçeneğindeki bu soru "Saat kaçta kalkacağım?" anlamına gelir.İnsanlar kendi istedikleri zaman kalkabilirler.

Doğru Cevap: E

Soru 57

Which of the following expressions is more polite?

Will you give me the keys?

Where is the toilet?

Give me some soap.

Would you be able to book that for me?

Tell me what time you serve dinner.

Açıklama:

"Would you be able to book that for me?" expression is more polite than the other options.

Doğru Cevap: D

Soru 58

Which of the following is an example of a polite offer?

Can you speak louder, please?

May I borrow your pen?

Can I help you with your luggage?

Should I leave the room?

Might I come tomorrow?

Açıklama:

"Can I help you with your luggage?" is an example of a polite offer.

Doğru Cevap: D

Soru 59

"She can draw very well" What is the function of "Can" above?

Ability

Possibility

Obligation

Permission

Necessity

Açıklama:

Here "can" functions as an indicator of ability.

Doğru Cevap: A

Soru 60

Put the following text into an order.

Certainly, is there anything else I can help you with?
I want to make a reservation for a family of 4 for the next weekend.
Yes, do you have a shuttle from the airport,
Good afternoon, how may I help you?
Yes, we do; we can pick you up in the morning or afternoon.
Thank you very much I am glad to know this, see you next week.

I, II, III, IV, V, VI

IV, II, I, III, V, VI

V, II, I, III, IV, VI

I, III, IV, VI, II, V

III, IV, V, VI, IV, II,

Açıklama:

The correct order is IV, II, I, III, V, VI.

Doğru Cevap: B

Soru 61

Which of the following is a small bus or car that travels back and forth at specific times?

En suite

Priority seating

Shuttle

Timeshare

Lodging

Açıklama:

Shuttle is a small bus or car that travels back and forth at specific times

Doğru Cevap: C

Soru 62

What can you infer when you read the telephone conversation between Hotel Manager and a Guest?
Guest : Do you have a shuttle from the Dalaman?
Hotel Manager : I’m afraid we don’t. If you can get to Marmaris, we can pick you up in the morning or afternoon. You can hire a taxi from the airport to downtown Marmaris. If you give us a call when you arrive at the airport, we can tell you where the taxi should leave you in town, and when you can get a ride on the shuttle.

There is no direct transfer from any airport to the hotel.

Taxies are better and always available for visitors.

Tourists can hire a car to reach the hotel from any airport.

Shuttle transfers should be organized a week earlier.

If visitors can get to city center they may reach the hotel on foot.

Açıklama:

There is no direct transfer from any airport to the hotel.

Doğru Cevap: A

Soru 63

At the arrival to the hotel, a guest asks some questions to the receptionist. Read the dialogue and answer the question.
Guest : What about dinner? What are the hours?
Receptionist: We start serving at six, and the kitchen is usually open until ten, or when the last guest orders.
Guest : Do I need to make a reservation?
Receptionist: Our guests get priority seating. But, because our restaurant is small, we do ask that you let us know in advance when you might be coming.
What does priority seating mean in a hotel restaurant?

Reserving a table will be costly for visitors.

There is always a table available for guests before the others.

All the guests may have the dinner at the same time.

In small hotels, it maybe difficult to find a table at any time.

Late comers may wait for a table after nine o’clock.

Açıklama:

There is always a table available for guests before the others.

Doğru Cevap: B

Soru 64

A group of guests would like to have some information from the hotel manager to hire a car and have a trip around the countryside.
Guest: Where can we have a rental car?
Manager: We can arrange it for you.
Guest: Thanks. That’s great!
Manager: But I want to warn you that you can get lost when travelling in the countryside roads which are not recorded in the navigation.
The Manager in his last statement used “can”. What does model “can” stand for?

Ability

Obligation

Possibility

Necessity

Request

Açıklama:

Possibility

Doğru Cevap: C

Soru 65

At the arrival to the hotel, a guest asks some questions to a hotel receptionist. Read the dialogue and answer the question.
Guest: Will you please help me? I want to know about breakfast time.
Receptionist: Sure, please feel free to ask anything you like.
Guest: We are very tired after a long flight. Can you tell us the time for breakfast?
Receptionist: Oh! You must be hungry. You may have your breakfast until 10 o’clock.
Guest: Thanks, that’s great.
What does the modal “must” stand for in receptionist’s respond to the guest?

Obligation

Necessity

Request

Possibility

Permission

Açıklama:

Possibility

Doğru Cevap: D

Soru 66

At the front desk, a guest asks some questions to the hotel manager. Read the dialogue and answer the question.
Guest: We would like to hire a bicycle to go around and those green hills.
Manager: Okay, I may bring your bicycles tomorrow from the town.
Guest: Oh! Thanks a lot. Do you know how much it will cost for a day?
Manager: Hiring a bicycle “shouldn’t” cost more than 10 Turkish Liras.
What does the modal “shouldn’t” stand for in Manager’s respond to the guest?

Obligation

Necessity

Duty

Correctness

Expectation

Açıklama:

Expectation

Doğru Cevap: E

Soru 67

At the arrival to the hotel, a guest asks some questions to a hotel receptionist. Read the dialogue and answer the question.
Guest: We visit this region for the first time and we want to see some archeological sites.
Hotel receptionist: Good, you may see many unique sites around. For example, you “might” visit the ruins of Perge antique town first which is not very far away from the our hotel.
Guest: Thank you very much, we have heard a lot about it.
What does the modal “might” stand for in receptionist’s respond to the guest?

Suggestion

Request

Necessity

Permission

Expectation

Açıklama:

Suggestion

Doğru Cevap: A

Soru 68

At the arrival to the hotel, a guest asks some questions to a hotel receptionist. Read the dialogue and answer the question.
Guest: We are going to stay three days. Could you tell me the exact “check out” time?
Receptionist: Our guest “have to” check out before noon which is exactly at 11 A.M.?
What does the modal “have to” stand for in receptionist’s respond to the guest?

Suggestion

Obligation

Expectation

Permission

Request

Açıklama:

Obligation

Doğru Cevap: B

Soru 69

Some type of hotels serve people who have air travels or flight transfers and stay only for one night or a couple of hours. This type of hotels are very close to airports.
What type of hotels have such characteristics that make people reach their flights easily?

Motels

Seaside Resort Hotels

Airport Hotels

Holiday villages

Spa Hotels

Açıklama:

Airport Hotels

Doğru Cevap: C

Soru 70

Some hotels are built around thermal springs and mostly used for health reasons or recreation. In such hotels people stay to have treatment for their illnesses.
Where do people can find facilities related to their ilnesses?

Eco Hotels

Botels

Capsule Hotels

Thermal Hotels

Holiday Villages

Açıklama:

Thermal Hotels

Doğru Cevap: D

Soru 71

Some people prefer to stay in a hotel where they feel themselves at their home. Such hotels are small specialized ones built in a unique environment some of which are well known for specific events.
Where do people can find home like and sincere environment where they can enjoy true hospitality?

Thermal Hotels

Conference Hotels

Airport Hotels

Mountain Resort Hotels

Boutique Hotels

Açıklama:

Boutique Hotels

Doğru Cevap: E

Soru 72

Which of the following means ‘the combination of bedroom and bathroom in a hotel’?

Lush

Quaint

Lodging

En suite

Vibrant

Açıklama:

Lush (adj) : luxurious; a lot of plants
Quaint (adj) : charming, picturesque, interesting
Lodging(n) : a place to live; a temporary place to stay like a hotel
En suite (n) : the combination of bedroom and bathroom in a hotel
Vibrant(adj) : activity; exhibiting a lot of energy

The correct answer is D.

Doğru Cevap: D

Soru 73

Which of the following is the most appropriate answer to the question “How can I go sailing in this area?”?

There is a shuttle bus that goes to Marmaris.

I’m afraid we can’t pick you up in the afternoon.

It is possible rent boats here in Selimiye.

Yes, but our hotel guests have priority.

There is a beautiful bay scenery from the rooftop.

Açıklama:

The speaker says “How can I go sailing in this area?” (Bu bölgede nasıl yelkenle denize açılabilirim?). The correct answer is C: It is possible rent boats here in Selimiye (Burada, Selimiye’de bot kiralamak mümkündür.).

Doğru Cevap: C

Soru 74

Which of the following sentences includes the function of possibility/certainty?

You must be very tired after a long journey.

You have to book a table in advance for dinner.

You should definitely see the bay area.

You may use the shuttle free of charge.

You can speak our language very well.

Açıklama:

“You must be very tired after a long journey.” (Uzun bir yolculuktan sonra yorgun olmalısınız.) expresses a possibility (olasılık) - the fact that we are certain about or something that we know is very very true. The correct answer is A.

Doğru Cevap: A

Soru 75

A: Do you think our money would be enough for the tea?

B: We have got 50 Turkish Liras. Two cups of tea shouldn’t cost more than 20 Turkish Liras.

What is the function of ‘shouldn’t’ in the conversation?

Ability

Expectation

Suggestion

Permission

Request

Açıklama:

Should and should not are used to express what we expect to happen or not to happen. In other words, they can be used to express our positive and negative expectations. The correct answer is B.

Doğru Cevap: B

Soru 76

Choose the most polite form.

Leave your keys at the reception.

Will you leave your keys at the reception?

Can you leave your keys at the reception?

You should leave your keys at the reception.

Could you please leave your keys at the reception?

Açıklama:

Choice A is an imperative sentence (emir cümlesi), so it is the least polite one. Choice D sounds like an obligation (mecburiyet). ‘Will you leave your keys at the reception?’ (Anahtarı resepsiyona bırakacak mısınız?) is quite close to the imperative form. Can is less polite than could, and choice E also has ‘please’ in it. Past modals sound more polite. The correct answer is E.

Doğru Cevap: E

Soru 77

A guest says he/she has some problems with the room. Which question would the receptionist ask in a such kind of situation?

Would you need meals provided?

What is the check-out hour?

What time is the return?

What seems to be the trouble?

Could I help you with the luggage?

Açıklama:

“What seems to be the trouble?” means ‘Sorun nedir? politely. The correct answer is D.

Doğru Cevap: D

Soru 78

How would you respond to the question ‘Why can’t I use my electric razor in the room?’

You appliances are old.

It is has a double bed.

You may need an adapter.

You must make an arrangement with the driver.

The room is spectacular.

Açıklama:

The question ‘Why can’t I use my electric razor in the room?’ (Neden odamda traş makinamı kullanamıyorum?) is probably related to electrical voltage differences. Some countries use 110 voltage appliances while in Turkey the appliances are suitable for 220 voltage. In this case, the guests might need an adapter to use the electricity system in Turkey. The correct answer is C.

Doğru Cevap: C

Soru 79

Which of the following means "free of charge"?

Complimentary

Concierge

Currency

Construction

Casual

Açıklama:

Complimentary (e.g. complimentary wi fi) means ‘free (of charge),’ so the guests do not have to pay for a complimentary service. The correct answer is A.

Doğru Cevap: A

Soru 80

Which of the following are hotels for people who travel with their car and need a place to stay near the main roads?

Conference hotels

Motels

Mountain resorts

Timeshare

Historic inns

Açıklama:

Motels are hotels for people who travel with their car and need a place to stay near the main roads. The correct answer is B.

Doğru Cevap: B

Soru 81

What type of hotel is the one in the picture?

Botel

Ice hotel

Jail hotel

Cave hotel

Capsule hotel

Açıklama:

Capsule hotels are types of hotels that are developed in Japan. They contain ‘very small rooms’-capsules. They provide cheap usually one night accommodation. They look like stacked boxes. The correct answer is E.

Doğru Cevap: E

Soru 82

A: Do you like football?
B: I ........ play well 20 years ago.
Which of the following completes the blank best? Boşluğu en iyi hangi seçenek tamamlar?

should

might

must

can

could

Açıklama:

A: Do you like football?
B: I could play well 20 yers ago.
A: Do you like football?
B: I could play well 20 years ago.
E seçeneği "could" doğrudur. Could, can yardımcı fiilinin geçmiş zaman çekimidir.Geçmiş zamandaki bir yeterlilik veya yetenek için kullanılır.
A: Futbol oynuyor musunuz?
B: 20 yıl öncesinde iyi oynardım. anlamına gelmektedir.

Doğru Cevap: E

Soru 83

A: You've been on the way for 10 hours. You .......... be very tired.
B: Yes, I am very tired.
Which of the following completes the blank best? Boşluğu tamamlayan en iyi seçenek hangisidir?

can

must

have to

can

should

Açıklama:

A: You've been on the way for 10 hours. You must be very tired.
B: Yes, I am very tired.
Doğru yanıt B seçeneğidir. "must" yardımcı fiili doğruluğundan emin olduğumuz olasılıklardan söz ederken kullanılır.
İfade "must" yardımcı fiili: "On saat yolculuktan sonra çok yorgun olmalısın" anlamı taşır.

Doğru Cevap: B

Soru 84

Be careful. You ........... drive on the right side of the road in Turkey.
Which of the following completes the blank best? Boşluğu en iyi tamamlayan şeçenek hangisidir?

can

might

have to

may

could

Açıklama:

Be careful. You have to drive on the right side of the road in Turkey.
Doğru seçenek C dir. "have to" gereklilik ve zorunluluk ifade eder. İfade "have to" ile "Türkiye de araba kullanırken yolun sağından gitmek zorundasınız" anlamına gelir.

Doğru Cevap: C

Soru 85

Guest: .............
Hotel Receptionist: In about ten minutes.
Which question is appropriate for the given answer? Verilen cevap için uygun soru hangisidir?

What do you usually serve?

Where can I park my car?

Do I need to make a reservation?

What time does the morning shuttle leave for Pamukkale?

Is there smoking at the restaurant?

Açıklama:

Guest : What time does the morning shuttle leave for Pamukkale?
Hotel Receptionist: : In about ten minutes.
Guest: What time does the morning shuttle leave for Pamukkale?
Hotel Receptionist: In about ten minutes.
Doğru cevap D seçeneğidir. Otel görevlisi "yaklaşık on dakika içinde" cevabını vermiştir. Bu cevaba en uygun soru D seçeneğindeki "Pamukkale'ye giden shuttle servisi ne zaman kalkacak?" anlamına gelen sorudur.

Doğru Cevap: D

Soru 86

Guest: ..........
Hotel Receptionist: Depending on our room availability, you may be able
to check in early.
Which question is appropriate for the given answer? Verilen cevap için uygun soru hangisidir?

What happens if we arrive before check-in?

What time is check-in?

Which meals are available at your restaurant?

I want to book a room, but can’t climb too many stairs.

I want to make a reservation for a family of four.

Açıklama:

Guest: What happens if we arrive before check-in?
Hotel Receptionist: Depending on our room availability, you may be able
to check in early.
Guest: What happens if we arrive before check-in?
Hotel Receptionist: Depending on our room availability, you may be able
to check-in early.
Doğru cevap A seçeneğidir. Otel görevlisi "Odamızın uygunluğuna göre, erken check-in yapabilirsiniz" cevabını vermiştir. Bu cevaba en uygun soru A seçeneğindeki "Check-in saatinden önce otele gelirsek ne olur?" anlamına gelen sorudur.

Doğru Cevap: A

Soru 87

Which one is a 'recreational facility' at a hotel?

A meeting room

A night club

A satellite TV,

A business center

A gym with fitness equipment

Açıklama:

A gym with fitness equipment is a 'recreational facility' at a hotel.

Doğru Cevap: E

Soru 88

Which hotels are large hotels in the cities good for large meetings?

Airport hotels

Conference hotels

Motels

Bed and breakfast hotels

Holiday villages

Açıklama:

Conference hotels are large hotels in the cities good for large meetings.

Doğru Cevap: B

Soru 89

Which hotels make improvements in their environment and pay attention to ecological factors?

Thermal or Spa Hotels

Historic inns

Boutique hotels

Eco hotels

Jail hotels

Açıklama:

Eco hotels make improvements in their environment and pay attention to ecological factors?
Eco hotels make improvements in their environment and pay attention to ecological factors.

Doğru Cevap: D

Soru 90

The combination of bedroom and bathroom in a hotel is called ..........

lodging

en suite

studio

accomodation

inn

Açıklama:

The combination of bedroom and bathroom in a hotel is called en suite.

Doğru Cevap: B

Soru 91

Something or someone that comes before anything or anybody else is called the priority.

lush

ample

priority

spectecuar

vibrant

Açıklama:

Something or someone that comes before anything or anybody else is called the priority.

Doğru Cevap: C

Soru 92

What is the type of the hotel that is carved, like in Ürgüp, Nevşehir?

Cave hotels

Ice and show hotels

Botels

Capsule hotels

Underwater hotels

Açıklama:

The correct answer is Cave hotels

Doğru Cevap: A

Soru 93

Developed in Japan
Have very small rooms
Look like stacked boxes
Are usually cheap for one night stay

What type of a hotel do the features above belong to?

Capsule Hotels

Botels

Underwater hotels

Historic Inns

Boutique hotels

Açıklama:

The correct asnwer is A

Doğru Cevap: A

Soru 94

"These are usually like holiday villages where the owners stay at
specific times and share the ownership of the building."
What type of hotel is described above?

Timeshare

Holiday villages

Mountain Resort hotels

Motels

Airport hotels

Açıklama:

The correct answer is A.

Doğru Cevap: A

Soru 95

Which of the following belongs to the vocabulary related to services and facilities?

Concierge service

Mini bar

Complimentary wireless Internet

Satellite TV

Balcony and plant-covered pergola

Açıklama:

The correct answer is A

Doğru Cevap: A

Soru 96

How would you respond to the question "What kind of views do the rooms have?"

They have land views.

They have an adapter for your razor.

We have rooms on the first floor.

You can see the sunrise on the bay.

There is beautiful scenery.

Açıklama:

The correct answer is A.

Doğru Cevap: A

Soru 97

Which one of the questions below is the most appropriate to ask for getting information for a boat trip?

Do you have a shuttle from the airport?

What do you usually serve?

Do you have priority seating?

What time is check-in?

What size are you requesting?

Açıklama:

The correct answer is E

Doğru Cevap: E

Soru 98

No we don't.
No, but we can pick you up from Marmaris.
No, but you can come by your car, it is more comfortable.
No, but you can take a taxi or a bus from the terminal.

Which of the answers above are the most appropriate for this question:"Do you have a shuttle from Dalaman?"

I-II

II-III

III-IV

I-IV

II-IV

Açıklama:

The correct answer E.

Doğru Cevap: E

Soru 99

Where can I park my car?-You must make arrangements with the driver who takes you there.
If I don’t have a car, how can I get to Marmaris?-There is a shuttle bus that goes to Marmaris twice a day.
What will I see from my balcony?-The sun rise over the sea.
Isn’t smoking banned in restaurants in Turkey?-Smoking is not allowed in closed spaces but outside smoking is allowed.

Which of the above are appropriate question-answer matches?

I-II-III

I-II-IV

II-III-IV

I-III-IV

I-IV

Açıklama:

The correct answer is C.

Doğru Cevap: C

Soru 100

Guest: _______ me with my luggage?
Kenan: Sure Ma'am.
Which of the following completes the dialogue the most appropriately?

Could you help____?

Should you help_____?

Do you have to help___?

Must you help___?

May you help_____?

Açıklama:

The correct answer is A.

Doğru Cevap: A

Soru 101

"You might visit Topkapı Palace when you are in İstanbul."
What is the function of "might visit" in the sentence above?

Ability

Permission

possibility

obligation

suggestion

Açıklama:

The correct answer is E.

Doğru Cevap: E

Ünite 2

Soru 1

________ there a discount if I ______ a four-night reservation? Which of the following completes the sentence above?

Was / make

Is / made

Is / make

Will / made

Was / made

Açıklama:

Burada beklediğimiz yapı If Clause Type 0’dur. “Eğer dört günlük rezervasyon yaparsam, indirim olur mu?” sorusunu bu yapıyla sağlayabiliriz. Her iki boşlukta da fiilerin Simple Present halini kullanmamız gerekmektedir.

Doğru Cevap: C

Soru 2

I ________bring my umbrella if it ________ tomorrow.Which of the following completes the sentence above?

am / rains

will / rain

would / rain

would / rains

will / rains

Açıklama:

Burada beklediğimiz yapı If Clause Type 1’dır. Type 1 gerçek durumlardan bahsetmek için kullanılır. “Eğer yarın yağmur yağarsa, şemsiyemi yanıma alacağım” cümlesinde, şemsiyeyi getirmem yağmurun yağması şartına bağlıdır. Bu yapıyı oluşturmak için ana cümlede will, if clause cümlesinde de Simple Present kullanılması gerekmektedir.

Doğru Cevap: E

Soru 3

If I_________ in New York, I would go to Central Park.
Which of the following completes the sentence above?

live

lived

had lived

will live

am living

Açıklama:

Burada beklediğimiz yapı If Clause Type 2’dur. Type 2 şimdiki zamanla ilgili hayali durumlardan bahsetmek için kullanılır. Bu yapıyı oluşturmak için ana cümlede would/could + V1, if clause cümlesinde de Simple Past kullanılması gerekmektedir.

Doğru Cevap: B

Soru 4

__________ is one of the first faces a guest sees when arriving into a hotel. He is the person who is responsible for providing advice on travel, making reservations for various functions and events helping guest with different problems and questions.
Which of the following completes the sentence above?

Waiter

Bellboy

Bellhop

Manager

Concierge

Açıklama:

”Concierge” otellerde kişilere bilgi, tavsiye veren ve misafirlerin ihtiyaçlarını dinleyen kişiye verilen addır.

Doğru Cevap: E

Soru 5

Which one is not an example for responding a guest’s question or complaint?

I’ll take care of that sir.

I’ll see what I can do about it sir.

I’ll see to it right away.

I’ll have a glass of water.

I’ll correct the situation immediately.

Açıklama:

Burada beklenen ifade müşterinin herhangi bir soru veya sorununa yönelik çözüm niteliğinde bir cevap olmalıdır. "I’ll have a glass of water" ise ancak müşteri tarafından yapılmış bir rica veya istek olabilir.

Doğru Cevap: D

Soru 6

A ________ usually means two or more rooms. There’s a bedroom and a living or sitting room.
Which of the following completes the sentence above?

Studio

Suite

Deluxe

Junior suite

Standard

Açıklama:

"Suite” genellikle iki veya daha fazla odası bulunan (yatak odası ve oturma odası) otel dairesine denmektedir.

Doğru Cevap: B

Soru 7

Which one of the following means available space or room?

Cot

Deposit

Vacancy

Rate

Lobby

Açıklama:

“Vacancy” boş yer veya boş oda anlamına gelmektedir.

Doğru Cevap: C

Soru 8

Services and facilities offered in a hotel are called________.
Which of the following completes the sentence above?

parking pass

amenities

kitchenette

luggage

complimentary

Açıklama:

Otelde sunulan hizmet ve olanaklara “amenities” denmektedir.

Doğru Cevap: B

Soru 9

A: Good morning. How can I help you? B: ____________________________. A: Certainly, sir.Which of the following completes the dialogue above?

I’d like to make a reservation.

How did you hear about our hotel?

Who is your manager?

Where are you calling from?

I am coming from London.

Açıklama:

Bu diyalogda A kişisi karşısındaki konuşmacıya kibar bir şekilde nasıl yardımcı olabileceğini sormaktadır. Yine A kişisi cevap olarak “Kesinlikle efendim” dediğine göre , B kişiden beklediğimiz en uygun cevap “Rezervasyon yaptırmak istiyorum” cümlesidir.

Doğru Cevap: A

Soru 10

Which of the following means a guest who comes to the hotel without reservation?

Wake up call

Doorman

Bellboy

Walk in

Concierge

Açıklama:

Otellere rezervasyonsuz gelen müşterilere “walk in” denmektedir.

Doğru Cevap: D

Soru 11

Which one of the following is not among the responsibilities of the front desk staff?

Greeting guests when they arrive

Accessing guest information on a computer

Taking credit card information for payment

Making cleaning arrangements

Providing guests with rooms keys

Açıklama:

Ön büro çalışanlarının müşterileri karşılamak, giriş esnasında onların bilgilerine ulaşmak, kartla ödeme yapmalarına yardımı olmak ve oda anahtarlarını temin etmek gibi çeşitli sorumlulukları vardır. Temizlik planlaması yapmak ön büro çalışanlarının sorumluklarından biri değildir.

Doğru Cevap: D

Soru 12

Which one of the following is not one of the features of a front desk staff who is good at problem solving?

Multi-tasking

Communicating clearly

Working a lot

Thinking critically

Working quickly

Açıklama:

Ön büro çalışanlarının karşılaştıkları sorunları çözmede iyi olmaları gerekmektedir. Bunun çoklu görev, iyi iletişim kurabilme, eleştirel düşünebilme, işleri çabuk ve Pratik bir şekilde yoluna koyma gibi özelliklere sahip olmalıdırlar. Halbuki seçenekler arasında yer alan çok çalışma ifadesinin problem çözme becerisiyle doğrudan bir alakası yoktur.

Doğru Cevap: C

Soru 13

I - All you need to write is your name, surname, phone number and your passport number.
II - No, the parking is free
III - How should I fill in this form?
IV - Do we have to pay for the car park?
Put the sentences in the correct order to make a meaningful dialogue.

III - IV - II - I

II - I - IV - III

IV - III - I - II

III - I - IV - II

I - III - IV - II

Açıklama:

Verilen ifadelerin anlamlı bir diyalog oluşturabilmesi için önce formun nasıl doldurulduğunun sorulması, bu soruya cevap olarak gerekli bilgilerin verilmesi, daha sonra otopark için ücretin gerekli olup olmadığı sorusu ve buna verilen hayır cevabı yer almalıdır.

Doğru Cevap: D

Soru 14

Which one of the following is an example from front desk for type 1 conditional?

If you make a five-night reservation, you will have a discount.

If it were the off-season, we would charge fifty percent of the reservation.

If the room were less expensive, we could stay longer.

We would have stayed on the ground floor if it had not gotten an elevator.

We would not have dined at the hotel restaurant, if we had not been hungry.

Açıklama:

Soruda, seçeneklerde sunulan ön-büro örnek cümlelerinden hangisinin birinci tip koşul cümlesi olduğu sorulmaktadır. Tip-1 koşul cümleleri, if bağlacı olan cümlede geniş zaman (simple present), diğer cümlede ise gelecek zaman (future) veya yardımcı fiiller (can, must etc.)içermelidir.

Doğru Cevap: A

Soru 15

Choose the correct answer to complete the sentence in type-2 conditional.
“If your children _____ more than 12 years old, we _________ for them.

are / will charge

were / would charge

had been / could have charged

were / would have charged

are / could charge

Açıklama:

Soruda cümleleri doğru seçenekler tamamlayarak tip-2 koşul cümlesi oluşturulması istenmiş. Bu kalıp, if’li cümlede geçmiş zaman (simple past), diğer cümlede ise would/could yardımcı fiillerini gerektirir.

Doğru Cevap: B

Soru 16

Choose the correct answer to create a meaningful dialogue in type-3 conditional.
A: What if I hadn’t reserved a room?
B: __________________________.

We could not have found a room for you.

You will have another chance.

Don’t worry, you will reserve for the next time.

It will be more expensive.

You should see our reservation desk.

Açıklama:

Tip-3 koşul cümlelerinin ilk kısmında yer alması gereken “past perfect” zaten soruda sorulmuştur. İkinci satırda olması gereken cümle hem “would/could have V3” yapısını içermeli hem de anlamlı olmalıdır.

Doğru Cevap: A

Soru 17

Which one of the following refers to the person who is responsible for providing advice on travel, making reservations for various events and helping guests with different problems?

Bellboy

Concierge

Hotelier

Bellhop

Valet

Açıklama:

“Concierge” otellerde konukların tur, restoran, tiyatro veya konser gibi etkinlik rezervasyonlarını yapan, gerektiğinde onların seyahat planlarına yardım eden ve konukların farklı ihtiyaçlarına yanıt bulmaya çalışan otel personelidir.

Doğru Cevap: B

Soru 18

A guest in the hotel calls the front desk and complains about the air-conditioning in his/her room. Which one of the following sentences is a good response to him/her?

It is not a good idea to complain immediately.

We sometimes have such problems, it is normal.

You can check it on your own.

The weather is not too hot, is it?

I will take care of that immediately.

Açıklama:

Odasında klimayla ilgili bir şikayette bulunmak için arayan bir misafire verilebilecek en güzel yanıt, “durumla hemen ilgileneceğim” olacaktır.

Doğru Cevap: E

Soru 19

The staff in the front desk use a lot of phrases while communicating with guests during check-in. Which one of the following phrases is one of them?

Are you ready to check out?

Here is your receipt.

We have a few complaints.

I hope you will enjoy your stay.

Have a safe trip home.

Açıklama:

Ön büro çalışanları check-in esnasında otele giriş yapan misafirlere, “iyi tailler, umarım güzel vakit geçirirsiniz” gibi ifadeler kullanır ve diğer seçeneklerde yer alan ifadeler genellikle check-outta kullanılır.

Doğru Cevap: D

Soru 20

Which one of the following words is not used for bed classification?

Deluxe

Queen

King

Suite

Twin

Açıklama:

Deluxe oda sınıflamalarında kullanılan bir kavramdır.

Doğru Cevap: A

Soru 21

Who is generally the first employee a guest encounters in a hotel?

Front desk person

Housekeeper

Accountant

Manager

Maintenance staff

Açıklama:

Front desk person is usually the first and the last hotel staff guests interact during their visit.

Doğru Cevap: A

Soru 22

Which of the following responsibilities is more likely to belong to a front desk person?

Changing the bed sheets

Dealing with malfunctions about the phone line

Making a reservation for a concert

Cooking breakfast

Protecting the guests’ valuables

Açıklama:

A front desk person may be expected to serve as a concierge. Serving as a concierge also includes finding services for the clients. So, making a reservation for a concert is more likely to be expected from a from a front desk person when compared with the others.

Doğru Cevap: C

Soru 23

Who is a “walk in guest”?

Guests who make their reservations too early

Guests who don’t use a car

Crowded guest group

Guests who come without making reservation

Guests who have stayed in the same hotel before

Açıklama:

Guests who come without any reservation are called walk in guests.

Doğru Cevap: D

Soru 24

Staff- Good afternoon. Welcome to the Lighthouse. How may I help you?Guest- Do you have any rooms for tonight?
Staff- Do you have a reservation?
Guest- I’m afraid not. We’re driving around the coast and didn’t know where we’d stop.Staff- Let’s take a look at what we have. How many in your party?Guest- …………Which one of the following answers would be more appropriate according to the context?

We don’t have much money.

We would like to stay for 4 days.

We don’t have luggage.

We are three.

We don’t want to hear loud music.

Açıklama:

“How many in your party?” is a question that asks about the number of people who will be staying in the hotel. It has got a similar meaning with “how many in your group?”

Doğru Cevap: D

Soru 25

Customer- Is breakfast included in the price?
Staff- Yes, we have a buffet-style breakfast for our guests.
What does the customer want to ask?

He wants to learn the breakfast time.

He wants to learn breakfast type.

He wants to learn if they have room service for breakfast.

He wants to learn what is in the breakfast.

He wants to learn if they have to pay extra for the breakfast.

Açıklama:

He wants to learn if hey need to pay extra by asking, ”Is breakfast included in the price?”.

Doğru Cevap: E

Soru 26

Customer- If the rooms had been a little cheaper we could have stayed three more days.
What does this customer mean?

The rooms were not clean.

He wants to stay three more days and asks for discount.

He couldn’t stay three more days because of the price.

He found the prices cheap and stayed three more days.

He wants to make reservation for three days.

Açıklama:

Burda müşteri type 3 şart cümlesi kullanmıştır. Bu cümlelerde geçmişle alakalı bir varsayım anlamı vardır. Türkçeye çevirisi: “Eğer odalar biraz daha ucuz olsaydı üç gün daha kalabilirdik.” şeklindedir.

Doğru Cevap: C

Soru 27

Who is a bellboy?

Someone who cleans the rooms in a hotel.

Someone who takes reservation on the phone.

Someone who entertains hotel guests.

Someone who does recommendations to the guests.

Someone who carries the luggage of the customers.

Açıklama:

Bellboy is a person who helps the customers carry their luggage to their room.

Doğru Cevap: E

Soru 28

Guest: I would like to go to the basketball game tonight. Would it be possible to get two tickets?
In a hotel who may be expected to be asked such a question?

Bellboy

Housekeper

Manager

Concierge

Hotel owner

Açıklama:

In a hotel a concierge is responsible from these kinds of services.

Doğru Cevap: D

Soru 29

Which of the following bed types is the largest in size?

Twin

Single

King

Queen

California King

Açıklama:

California king bed is a bad suitable for much larger individuals.

Doğru Cevap: E

Soru 30

Which rooms are called adjoining rooms in a hotel?

Rooms with a connecting door between

Rooms with 3 bedrooms

Rooms with sea view

Rooms for bigger families

Rooms which are situated on the first floor

Açıklama:

Adjoining rooms are rooms with a connecting door between them.

Doğru Cevap: A

Soru 31

________ there a discount if I ______ a four-night reservation?
Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

Was / make

Is / made

Is / make

Will / made

Was / made

Açıklama:

Doğru Cevap: C

Soru 32

I ________bring my umbrella if it ________ tomorrow.
Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

am / rains

will / rain

would / rain

woud / rains

will / rains

Açıklama:

Doğru Cevap: E

Soru 33

If I_________ in New York, I would go to Central Park.
Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

live

lived

had lived

will live

am living

Açıklama:

Doğru Cevap: B

Soru 34

__________ is one of the first faces a guest sees when arriving into a hotel. He is the person who is responsible for providing advice on travel, making reservations for various functions and events helping guest with different problems and questions.
Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

Waiter

Bellboy

Bellhop

Manager

Concierge

Açıklama:

"Concierge” otellerde kişilere bilgi, tavsiye veren ve misafirlerin ihtiyaçlarını dinleyen kişiye verilen addır.

Doğru Cevap: E

Soru 35

Which one is not an example for responding a guest’s question or complaint?

I’ll take care of that sir.

I’ll see what I can do about it sir.

I’ll see to it right away.

I’ll have a glass of water.

I’ll correct the situation immediately.

Açıklama:

Burada beklenen ifade müşterinin herhangi bir soru veya sorununa yönelik çözüm niteliğinde bir cevap olmalıdır. "I will have a glass of water", ancak müşteri tarafından yapılmış bir rica veya istek olabilir.

Doğru Cevap: D

Soru 36

A ________ usually means two or more rooms. There’s a bedroom and a living or sitting room.
Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

Studio

Suite

Deluxe

Junior suite

Standard

Açıklama:

"Suite” genellikle iki veya daha fazla odası bulunan (yatak odası ve oturma odası) otel dairesine denmektedir.

Doğru Cevap: B

Soru 37

Which one of the following means available space or room?

Cot

Deposit

Vacancy

Rate

Lobby

Açıklama:

“Vacancy” boş yer veya boş oda anlamına gelmektedir.

Doğru Cevap: C

Soru 38

Services and facilities offered in a hotel are called________.
Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

parking pass

amenities

kitchenette

luggage

complimentary

Açıklama:

Otelde sunulan hizmet ve olanaklara “amenities” denmektedir.

Doğru Cevap: B

Soru 39

Which sentence will best complete the following dialogue?
A: Good morning. How can I help you?
B: ____________________________.
A: Certainly, sir.

I’d like to make a reservation.

How did you hear about our hotel?

Who is your manager?

Where are you calling from?

I am coming from London.

Açıklama:

Doğru Cevap: A

Soru 40

Which of the following means a guest who comes to a hotel without reservation?

Wakeup call

Doorman

Bellboy

Walk in

Concierge

Açıklama:

Otellere rezervasyonsuz gelen müşterilere “walk in” denmektedir.

Doğru Cevap: D

Soru 41

Who is generally the first employee a guest encounters in a hotel?

Front desk person

Housekeeper

Accountant

Manager

Maintenance staff

Açıklama:

Front desk person is usually the first and the last hotel staff guests interact during their visit.

Doğru Cevap: A

Soru 42

Which of the following responsibilities is more likely to belong to a front desk person?

Changing the bed sheets

Dealing with malfunctions about the phone line

Making a reservation for a concert

Cooking breakfast

Protecting the guests’ valuables

Açıklama:

Doğru Cevap: C

Soru 43

Who is a “walk in guest”?

Guests who make their reservations too early

Guests who don’t use a car

Crowded guest group

Guests who come without making reservation

Guests who have stayed in the same hotel before

Açıklama:

Guests who come without any reservation are called walk in guests.

Doğru Cevap: D

Soru 44

Staff- Good afternoon. Welcome to the Lighthouse. How may I help you?
Guest- Do you have any rooms for tonight?
Staff- Do you have a reservation?
Guest- I’m afraid not. We’re driving around the coast and didn’t know where we’d stop.
Staff- Let’s take a look at what we have. How many in your party?
Guest- …………
Which of the following answers would be more appropriate according to the context?

We don’t have much money.

We would like to stay for 4 days.

We don’t have luggage.

We are three.

We don’t want to hear loud music.

Açıklama:

“How many in your party?” is a question that asks about the number of people who will be staying in the hotel. It has got a similar meaning with “how many in your group?’

Doğru Cevap: D

Soru 45

Customer- Is breakfast included in the price?
Staff- Yes, we have a buffet-style breakfast for our guests.
What does the customer want to ask?

He wants to learn the breakfast time.

He wants to learn breakfast type.

He wants to learn if they have room service for breakfast.

He wants to learn what is in the breakfast.

He wants to learn if they have to pay extra for the breakfast.

Açıklama:

He wants to learn if hey need to pay extra by asking, ”Is breakfast included in the price?”.

Doğru Cevap: E

Soru 46

Customer- If the rooms had been a little cheaper we could have stayed three more days.
What does this customer mean?

The rooms were not clean.

He wants to stay three more days and asks for discount.

He couldn’t stay three more days because of the price.

He found the prices cheap and stayed three more days.

He wants to make reservation for three days.

Açıklama:

The structure of this sentence is type 3 that refers to unreal past. Thus, this sentence means that the customers could stay longer but the rooms were expensive and they couldn’t stay longer.

Doğru Cevap: C

Soru 47

Who is a bellboy?

Someone who cleans the rooms in a hotel

Someone who takes reservation on the phone

Someone who entertains hotel guests

Someone who does recommendations to the guests

Someone who carries the luggage of the customers

Açıklama:

Bellboy is a person who helps the customers carry their luggage to their room.

Doğru Cevap: E

Soru 48

Guest: I would like to go to the basketball game tonight. Would it be possible to get two tickets?
In a hotel who may be expected to be asked such a question?

Bellboy

Housekeper

Manager

Concierge

Hotel owner

Açıklama:

In a hotel a concierge is responsible from these kinds of services.

Doğru Cevap: D

Soru 49

Which of the following bed types is the largest in size?

Twin bed

Single bed

King bed

Queen bed

California King bed

Açıklama:

California king bed is a bed suitable for much larger individuals.

Doğru Cevap: E

Soru 50

Which rooms are called adjoining rooms in a hotel?

Rooms with a connecting door between

Rooms with 3 bedrooms

Rooms with sea view

Rooms for bigger families

Rooms which are situated on the first floor

Açıklama:

Adjoining rooms are rooms with a connecting door between them.

Doğru Cevap: A

Soru 51

Aşağıdaki cümleyi tamamlayınız.
“If I pay my room with cash, ……………..........”

I would get a bigger room.

I will get %15 discount.

I would have stayed longer.

I could have get discount.

I would catch the plane.

Açıklama:

If clause koşul cümlelerindeki kurala göre ilk cümlede geniş zaman içeren bir yapı var ise, ikinci kısımda ‘will-future ya da modal verbs (can, must gibi) yapıları içeren cümleler olmalıdır. Bu sebeple cevap B seçeneğidir.

Doğru Cevap: B

Soru 52

I. Providing advice on travel.
II. Carrying guests’ luggages.
III. Helps guests settle in rooms.
IV. Helping guests with problems.
V. Making reservations for events.
Hangileri bir otel personeli olan ‘concierge’ nin görevlerindendir?

I - II - III

II - III - V

I - IV - V

II - IV - V

III - IV - V

Açıklama:

Concierge, otellerde etkinlik organize eden, misafirlerin ihtiyaçlarına yanıt bulmaya çalışan ve misafirlerin seyahat planlarına yardım eden personeldir. II ve III. Maddeler ‘bellboy’un sorumluluğudur. Bu sebeple cevap C şıkkıdır.

Doğru Cevap: C

Soru 53

Hangisi front desk (ön büro) görevlilerinin sorumluluğu değildir?

Greeting guests.

Providing guests with room keys.

Answering guests’ questions.

Cooking food for the guests.

Taking credit card information for payment.

Açıklama:

D şıkkındaki misafirler için yemek yapmak ön büro elemanlarının sorumluluğu değildir. Bu sebeple cevap D’dir.

Doğru Cevap: D

Soru 54

I. Being careless to guests’ questions.
II. Being good at problem solving.
III.Communicating clearly.
IV. Having pleasant personality.
V. Being good at criticizing guests.
Hangileri bir front desk (ön büro) görevlisinin sahip olması gereken özelliklerdendir?

II - III - IV

III - IV - V

I - II - V

I - III - V

II - IV - V

Açıklama:

İyi problem çözme ve iletişim becerileri ile cana yakın, iyi kişilik özellikleri ön büro personelinin sahip olması gereken becerilerdir. Fakat misafirleri eleştirmede iyi olmak ve sorulara ilgisiz olmak bu durumda sayılabilecek iyi özellikler kapsamına giremez. Bu sebeple cevap A şıkkıdır.

Doğru Cevap: A

Soru 55

Diyaloğu en iyi seçenekle tamamlayınız.
Guest: “Hello. I would like to make a reservation for tonight.”
Ceyda: “Of course. ……………….?.....................”
Guest: My two children, my husband and myself.

How can I help you?

How many in your party?

Do you have a reservation?

May I have your name please?

Who do you want to talk to?

Açıklama:

Misafir rezervasyonda yer alacak kişileri sıraladığı için soruda kaç kişi olduklarının sorulması gerekir. Bu nedenle cevap B seçeneğidir.

Doğru Cevap: B

Soru 56

Aşağıda verilen duruma uygun olan seçeneği işaretleyiniz.
Situation: You are at the front desk. Guests are walking in the front door. How do you greet them?

Which room do you want?

You didn’t pay your bill.

May I help you?

Why are you here?

Where are you going?

Açıklama:

Durumda belirtildiği gibi otele yeni misafirler gelmektedir. Bu durumda ön bürodaki personelin ilk karşılama cümlesi C şıkkındaki “Yardımcı olabilir miyim?” sorusu olmalıdır.

Doğru Cevap: C

Soru 57

Hangisi aşağıda verilen şikayete uygun bir cevap değildir?
Complaint: “Excuse me, but my room is too cold to stay right now.”

I’ll see to it right away, sir.

I’ll see what I can do about it, sir.

I’ll take care of that right now, sir.

I’ll send our technician to your room right away, sir.

I’ll do nothing about it. Do not complain.

Açıklama:

Odanın çok soğuk olması şikayetinin karşılığında A,B,C ve D seçeneklerinde yardımcı olunurken, E seçeneğinde bir şey yapılamayacağı ve şikayet etmemesi gerektiği söylenmektedir. Bu kibar olmayan karşılık bu duruma uygun olmadığı için cevap E seçeneğidir.

Doğru Cevap: E

Soru 58

Hangisi resepsiyonistin check-out esnasında müşteriye söyleyebileceği cümlelerdendir?

What name is the reservation under?

Did you enjoy your stay?

What is your license number?

I’ll give you two room keys.

When are you planning on checking-out tomorrow?

Açıklama:

B seçeneği dışındakiler resepsiyonistin check-in sırasında söylenebileceği cümlelerdir. B şıkkı ise check-out esnasında kullanılabilecek uygun bir cümledir.

Doğru Cevap: B

Soru 59

Hangi seçenek aşağıdaki açıklamanın karşılığıdır?
“Rooms that next to each other but there is a connection door between these rooms.”

Double room

Singe room

Adjoining rooms

Studio

Suite

Açıklama:

Tanımdaki arada bağlayan bir kapı olmak suretiyle bitişik olan odaların karşılığı C seçeneğindeki ‘adjoining rooms’ olur.

Doğru Cevap: C

Soru 60

Hangisi check-in sırasında resepsiyonda söylenilebilecek ifadelerdendir?

Have a safe trip home.

I’ll give you your room key.

Did you enjoy your stay?

Where are you going?

You need to check-out now.

Açıklama:

Check-in esnasında şıklar arasında en uygun söylenebilecek ifade “oda anahtarınızı vereceğim” olur. Cevap B seçeneğidir.

Doğru Cevap: B

Soru 61

Which of the following is not one of the duties of a receptionist?

Welcoming guests

Accepting the payment

Carrying the luggage of the guests

Providing the room keys

Answering the guests' questions

Açıklama:

Front desk staff members are responsible for greeting guests when they arrive, accessing their guest and reservation information on a computer, taking credit card information for depositor payment, and providing guests with room keys. Depending on the size of the lodging, front desk staff may have a narrow or wide set of responsibilities. The smaller the hotel, the more that the individual behind the front desk must be able to do. In addition to the customary duties of check-ins, check-outs, and answering guests’ questions, the front desk may also take reservations, serve as a concierge, and act as a communications hub between guests and other staff (such as housekeeping or maintenance). The correct option is C.

Doğru Cevap: C

Soru 62

Which sentence will best complete the following dialogue? - ..............................................? - Just two nigts - Ok. We have a room avaliable for two nights.

How many nights will you be staying?

When do you think you will leave?

When are you going to arrive?

How many people will you be?

How long does it take you to come here?

Açıklama:

- How many nights will you be staying?
- Just two nigts
- Ok. We have a room avaliable for two nights.
The question in option A completes the conversation best.

Doğru Cevap: A

Soru 63

When a receptionist says "we do not have any queens avaliable", what does she/he mean by the word "queen"?

Services offered in the hotel

A pool built inside the hotel

A room with one bed

A very important quest

A room with a queen size bed

Açıklama:

A queen room means a room with a queen size bed so the right option is E.

Doğru Cevap: E

Soru 64

When a receptionist asks "How many in your party?" what does she/he mean?

How many people are with you?

How many people are there in the party?

Which part of the hotel would you like?

How are you going to pay?

Will you join the party?

Açıklama:

By asking "How many in your party?" the receptionist tries to learn how many people are accompanying the quest. So the correct answer is A.

Doğru Cevap: A

Soru 65

Coplete the followig sentence. If you have ever stayed in our hotel, ..........................................

you must have wanted to come and stay again.

you could have wanted to come and stay again.

you would want to come and stay again.

you would have wanted to come and stay again.

you would not have wanted to come and stay again.

Açıklama:

If you have ever stayed in our hotel you would want to come and stay again. The phrase in the option C completes the sentence accurately.

Doğru Cevap: C

Soru 66

In a hotel, which of the following is responsible for providing advice on travel, making reservations for
various functions and events and helping guest with different problems and questions?

Bellboy

Hotel manager

Chef

Concierge

Receptionist

Açıklama:

Concierge is one of the first faces a guest sees when arriving into a hotel. He is the person who is responsible for providing advice on travel, making reservations for various functions and events and helping guest with different problems and questions. The correct answer is D.

Doğru Cevap: D

Soru 67

Which of the following can be an appropriate response to a guest's complaint?

Have a nice day, sir.

I’ll correct the situation immediately, sir.

Nobody complains about that.

I have nothing to do with that.

This is our best. Sorry.

Açıklama:

The appropriate (the best and the kindest) response here is "I’ll correct the situation immediately, sir." The correct option is B.

Doğru Cevap: B

Soru 68

When a receptionist say "we are booked full", what does she/he mean?

We are the most favorite hotel in the city.

The hotel is totally empty.

There are bookshelves in the rooms.

There is not a library in the hotel.

There are no rooms available.

Açıklama:

"we are booked full" means all rooms are reseved so the correct option is E.

Doğru Cevap: E

Soru 69

Which of the following can be said to a guest while she/he is checking out?

Did you enjoy your stay?

How can I help you?

How long will be your stay?

How many in your party?

We have a few rooms left.

Açıklama:

"Did you enjoy your stay?" can be the best thing to say to a guest while she/he is leaving the hotel. The correct option is A.

Doğru Cevap: A

Soru 70

Which of the following defines “A small and narrow bed for one adult”?

Studio

Queen

King

Twin or single

Double or full

Açıklama:

Twin or Single: A small and narrow bed for one adult. The correct answer is D.

Doğru Cevap: D

Soru 71

Read the following dialoge between a child guest and a receptionist at the front desk and find a choice from the receptionist's response which is out of the responsibilities of a front desk person.
Child Guest: Sir, what do receptionists do?
Receptionist :Front desk staff members are responsible for "greeting guests" when they arrive, "accessing reservation information on a computer", "taking credit card information" for deposit or payment, "showing the rooms, restaurant and other facilities" and "providing guests with room keys".
Child Guest: Oh! you have a lot of business.

greeting guests

showing the rooms, restaurant and other facilities

accessing their guest and reservation information on a computer

taking credit card information

providing guests with room keys

Açıklama:

showing the rooms, restaurant and other facilities
showing the rooms, restaurant, and other facilities is not one of the responsibilities of the front desk. The correct answer is option B.

Doğru Cevap: B

Soru 72

At the front desk, a walk-in guest and a receptionist have a dialog. Read the dialog and find the best choice that completes the blank.
Walk-in Guest: Hi, I want to stay for a night, do you have an available room for me?
Receptionist: Sorry sir, unfortunately, our hotel is full, ...................................

You may stay here if you make early reservation.

If you inform us, we may welcome you.

if you had made a reservation, you would have stayed here.

If you searched other hotels around, you would find a room.

If you want to stay in our hotel, you may come later.

Açıklama:

if you had made a reservation, you would have stayed here.
The correct answer is option C. As the guest had not made any reservation beforehand, it is not possible for him to stay at the hotel.

Doğru Cevap: C

Soru 73

A Walk-in guest and a hotel receptionist have a dialog at the front desk. Read the dialog and complete the dialog with the best option.
Receptionist: Good morning, how can I help you?
Walk-in guest: I have no reservation but I want to stay in your hotel for a night.
Receptionist: I'm sorry sir, ................................................................ .
Walk-in guest: I didn't know that, thanks.
Receptionist: You're welcome.

we only accept guests having reservations.

you may contact with the hotel owner or the manager.

will you please call us later and we may inform you about the rooms.

maybe next week we may accept you.

you are in the wrong hotel and I may help you to find yours.

Açıklama:

we only accept guest having reservations.
we only accept guests having reservations. The correct option is A.

Doğru Cevap: A

Soru 74

Read the following situation and complete the dialog with the best option.
A guest calls the front desk and complains about the bathroom taps.
Guest: We have no hot water in the bathroom, I several times tried to turn on the hot water but only cold water flows.
Receptionist: Oh really! Okay, now first you have to press on the red button on the right side of the taps and then turn on the tap on the right-hand side. If there is still no hot water ............................................... .

don't worry, it will come sooner or later.

you may try other buttons on the sides of the tap.

you have to delay your shower for a while.

I will send a technician to check it.

you may use the outdoor showers that you can find around the pool.

Açıklama:

I will send a technician to check it. The correct answer is D.

Doğru Cevap: D

Soru 75

At the front desk, a guest and a receptionist have a dialog. Read the dialog and find the best choice that completes the blank.
Receptionist: Good evening sir, how can I help you?
Guest: Although we have 5-day reservation, we want to leave a day earlier, so we want to pay for only 4 days. Is it possible to get our one-day stay back?
Receptionist: .................................................................................. .

No, but you may use your one-day stay later whenever you want.

No, but why don't you reserve your one-day stay for your next visit.

Sorry sir , but you may write a letter of complaint to your travel agency.

No sir, it is quite difficult to calculate all those taxes and other procedures.

I'm sorry sir but as a hotel policy we have no such paying back.

Açıklama:

I'm sorry sir but as a hotel policy we have no such paying back.

Doğru Cevap: E

Soru 76

At the front desk, a guest and a receptionist have a dialog. Read the dialog and find the best choice that completes the blank.
Receptionist: May I help you?
Guest: What if we come back late at midnight? Do we miss the dinner?
Receptionist:........................................................................ .

Don't worry, you may find something to eat in the nextdoor hotel.

Yes, but we may charge you for the extra menu.

You may have your dinner in the restaurants outside.

Yes, If you come back after 10 PM you'll miss it.

Why don't you take something with you.

Açıklama:

If you come back after 10 PM you miss it.
If you come back after 10 PM you'll miss it. The correct answer is D.

Doğru Cevap: D

Soru 77

At the front desk, a guest and a receptionist have a dialog. Read the dialog and find the best choice that completes the blank.
Receptionist: May I help you, sir?
Guest: We would like to have a sightseeing tour for today.
Receptionist: Oh sir, all today's tour reservations were closed yesterday.
If you ............................................, ................................... .

really want to see somewhere, you may hire a car for a tour.

had contacted us earlier, we would have arranged that.

go to downtown, people may help you for a tour.

have a car, you may enjoy the contryside and the mountains.

like walking in the forest or along the seaside, we may hire you bicycles.

Açıklama:

had contacted us earlier, we would have arranged that.

Doğru Cevap: B

Soru 78

At the front desk, a guest asks about the method of payments accepted by the hotel. Read the dialog and choose the best option.
Receptionist: Hello sir and madam, may I help you?
Guest: We want to ask something about the payment method. If we pay the price in cash, ................................................................ ?
Receptionist: Unfortunately no, whether you pay in cash or with a credit card, the price is fixed.

can we pay in Turkish Liras?

would you accept foreign currency?

will there be any discount?

will you give us a free shuttle service to the airport?

can you give us an extra stay?

Açıklama:

will there be any discount? The correct answer is option C.

Doğru Cevap: C

Soru 79

Read the dialog and choose the best option.
Receptionist: Good evening. Welcome to the Starlight Inn. Can I help you?
Guest: Good evening. Yes. We should have a reservation for two adults and two children for one week. The name is Simon.
Receptionist: Yes, here it is. Mr. and Mrs. Simon. From Ankara. And will it just be the two of you and the children?
Guest: Yes. You do not charge for children, do you?
Receptionist: No. Let's see if .............................., ............................ .

they can stay, we may give them a separate room.

you wish, they may share separate rooms.

you pay, they may have a special room.

children aged less than 12 years old, they are free of charge.

their age is over 12, they may share adult rooms.

Açıklama:

children aged less than 12 years old, they are free of charge. The correct answer is option D.

Doğru Cevap: D

Soru 80

In the hotel terminology, there are special names for the hotel staff. Which one has been described below?
A person who helps guests staying in the hotel and helps them with their problems or gives them information about all the facilities of a hotel.

concierge

hotelier

doorman

bellboy

housekeeper

Açıklama:

concierge

Doğru Cevap: A

Soru 81

Read the dialog and choose the best option.
Receptionist: Do you have a reservation?
Guest: I’m afraid not. I'm ............ guest.

queen

an en suite

a cash

a party

a walk-in

Açıklama:

Receptionist : Do you have a reservation?
Guest : I’m afraid not. I'm a walk-in guest.
"a walk-in" guest is the person who wants to stay at a hotel but has no made reservations. The correct answer is E.

Doğru Cevap: E

Soru 82

Read the dialog and choose the best option.
Guest: .........................................................................................................
Receptionist: No. Children aged less than 12 years old are free when sharing a room
with two adults.

Is the children's playground near to our room?

Do you charge for children?

Is there a view of the sea from the rooms?

Do I need to put my children’s numbers as well?

Is there an elevator for the children?

Açıklama:

Guest : Do you charge for children?
Receptionist : No. Children aged less than 12 years old are free when sharing room
with two adults.

Doğru Cevap: B

Soru 83

Read the dialog and choose the best option.
Guest : .............................................
Receptionist : No, parking is free.

Do we need to pay for parking?

Is there a car park near here?

Can I park my car here?

Is it your car parked over there?

Can you park my car please?

Açıklama:

Guest : Do we need to pay for parking?
Receptionist : No, parking is free.

Doğru Cevap: A

Soru 84

Read the dialog and choose the best option.
Customer: ...........................................................................
Receptionist: We have a room service option for a late breakfast.

What time is the breakfast?

What if I'm late for breakfast?

Do you serve breakfast in te main restaurant?

Is the dinner at 7 p.m only?

I want to come to breakfast before it is served. Is it possible?

Açıklama:

Customer: What if I'm late for breakfast?
Receptionist: We have a room service option for a late breakfast.

Doğru Cevap: B

Soru 85

What does Susan mean?
Susan: We would have paid less if we had made an early reservation.

They already paid in cash.

They paid less.

They paid more.

They didn't pay yet.

They will pay after their stay.

Açıklama:

Susan: We would have paid less if we had made an early reservation.
So, they paid more.

Doğru Cevap: C

Soru 86

Which one of the following options will best complete the blank in the sentence?
If ................ in Turkey, you must have learned that the tank is always full.

my car gets stolen

I want to buy a new car

you have ever paid in advance

you have ever been to a car repair service

you have ever rented a car

Açıklama:

If you have ever rented a car in Turkey, you must have learned that the tank is always full.

Doğru Cevap: E

Soru 87

Who is responsible at a hotel for carrying guests’ luggage to and from their room?

The concierge

The bellboy

The receptionist

The front desk manager

The housekeeper

Açıklama:

The bellboy is responsible at a hotel for carrying guests’ luggage to and from their room?

Doğru Cevap: B

Soru 88

What are the rooms that are close to each other, sometimes across the hall called?

Single rooms

Double-double rooms

Studios

Adjacent rooms

Adjoining rooms

Açıklama:

Adjacent rooms are the rooms that are close to each other, sometimes across the hall

Doğru Cevap: D

Soru 89

Which one of the following questions is more likely to be asked a receptionist by a customer?

Can you give me a wakeup call?

When are you planning on checking out tomorrow?

What name is the reservation under?

Do you need help with your luggage?

How would you like to pay?

Açıklama:

'Can you give me a wakeup call?' is a question asked a receptonist by a customer.

Doğru Cevap: A

Soru 90

What does 'complimentary' mean at a hotel?

Late

Vacant

Free of charge

Expensive

Full

Açıklama:

Complimentary means free of charge at a hotel e.g. complimentary breakfast (no payment is required for the breakfast).

Doğru Cevap: C

Soru 91

have a pleasant personality
have a professional appearance
have good-customer relation skills
have a bachelor's degree

Which of the above are the "must have" characteristics of a front desk person at a hotel?

I-II-III

II-III-IV

I-III-IV

I-II-IV

II-IV

Açıklama:

The correct answer is A.

Doğru Cevap: A

Soru 92

greeting guests when they arrive
accessing their guest and reservation information on a computer
offering soft drinks
providing guests with room keys
escorting guests to their rooms

Which of the above are the responsibilities of front desk staff members?

I-II-III

I-II-IV

I-III-V

II-IV-V

I-II-V

Açıklama:

The correct answer is B

Doğru Cevap: B

Soru 93

YASEMİN : Good afternoon. Welcome to the Lighthouse. How may I help you?
Guest : Do you have any rooms for tonight?
YASEMİN : Do you have a reservation?
Guest : I’m afraid not. We’re driving around the coast and didn’t know
where we’d stop.
YASEMİN : Let’s take a look at what we have. How many in your party?
Guest : _______________________
What is the most appropriate answer for the question "How many in your party?"?

Just my husband and myself

We don't like parties.

Two: a costume party and beach party

We'd love to join.

I love partying!

Açıklama:

The correct asnwer is A.

Doğru Cevap: A

Soru 94

Full name
ID number
Number of the passport
credit card pin number

When a guest checks in, what information above does s/he share with the front desk?

I-II-III

I-II-IV

II-III-IV

I-IV

III-IV

Açıklama:

correct answer A

Doğru Cevap: A

Soru 95

Guest: You do not charge for children, do you?
Yasemin : ___________
Which of the following completes the dialogue the best?

Children aged less than 12 years old are free when sharing room
with two adults.

No, never!

No, they are too small to be charged.

No, their expenses are not that much for the hotel.

No, you are very lucky that you do not have to pay for them.

Açıklama:

The correct answer is A.

Doğru Cevap: A

Soru 96

"Is there a discount if I make a two-night reservation?"
What is the best response for the question above?

If you make a two-night reservation, a discount would not be possible.

If you make a three-night reservation, then a discount is possibe sir.

No, we would not do that.

Discount would be possible only for over two-night stays?

Let me think for a while.

Açıklama:

The correct answer is B

Doğru Cevap: B

Soru 97

"How much would we have paid________?"
Which of the following completes the question above the best?

if we had stayed in a sea view room?

if we stayed in a sea view room?

if we stay for four nights?

if we had two children?

if we have early reservation?

Açıklama:

The correct answer is A.

Doğru Cevap: A

Soru 98

"What if I come late to the hotel?"
What is the best response to the question above?

If you come late, you will miss breakfast.

We do not care.

You would pay more.

You would feel sorry to miss the breakfast.

If you come late, you will not be able to get into your room.

Açıklama:

The correct answer is A.

Doğru Cevap: A

Soru 99

"_____ is one of the first faces a guest sees when arriving into a hotel. He is the
person who is responsible for providing advice on travel, making reservations for
various functions and events and helping guest with different problems and questions."
Which of the following completes the information above the best?

Concierge

Bellboy

Bellhop

Receptionist

Night auditor

Açıklama:

The correct answer is A.

Doğru Cevap: A

Soru 100

"This type of room is a larger room with a separate area for sitting or
working. They have a kitchenette or cooking facilities."
Which type of hotel room is described above?

Studio

Suite

Deluxe

Standard

Junior suite

Açıklama:

The answer is A.

Doğru Cevap: A

Ünite 3

Soru 1

(1)Waiter: Here is the menu, sir. (2)Bill: Nice to meet you. (3)Waiter: Good evening, my name is Ali and I’ll be your server. (4) Bill: Can I see the menu? What is the best order of the sentences above to create a meaningful dialogue?

1-2-3-4

1-3-2-4

2-1-4-3

3-2-4-1

4-2-3-1

Açıklama:

When a customer goes into a restaurant and wants to order something, the waiter will start first introducing himself/herself and then the customer will request to see the menu to see the choices. Therefore, the best order is 3-2-4-1.

Doğru Cevap: D

Soru 2

What is the superlative form of “good”?

the best

better

worse

the worst

the most

Açıklama:

Better and worse are comparative forms of “good” and “bad”. The worst is the comparative form of “bad”, and the most is the superlative structure that we can use with long adjectives. The superlative form of “good” is “the best”.

Doğru Cevap: A

Soru 3

A guest is complaining because she ordered meat with potatoes but she got meat with rice. What do you say to the guest?

Here is your check, madam.

Enjoy your meal.

Would you like anything else?

Are you ready to order?

I am very sorry, madam. I will exchange it right away.

Açıklama:

The guest has a problem with her meal. The waitress brought a different meal, so the best option is to offer to change the plate.

Doğru Cevap: E

Soru 4

In which type of restaurant do customers serve themselves-self service?

café

bakery

buffet

concession stand

drive-in

Açıklama:

The restaurant in which the customers can choose their food among different kinds of food and serve on their own is “buffet”.

Doğru Cevap: C

Soru 5

In which of the places below can you have meat?

Tearoom

Steakhouse

Cafe

Bakery

Coffee house

Açıklama:

Steak house is the restaurant that serves meat and specializes in meat, especially in steak.

Doğru Cevap: B

Soru 6

Which one of the restaurants originated in Italia?

pub

chuck wagon

drive-in

trattoria

food-court

Açıklama:

Trattoria is an informal Italian restaurant that serves Italian food in cozy, homey atmosphere. Pubs exist in Britain, Ireland and Australia. Chuck wagon and drive-in originated in the U.S.A. Food court is not specific to any country.

Doğru Cevap: D

Soru 7

“Mezgit is the ………… restaurant I know. I like it very much.” Which option completes the sentence in the right way?

big

cleaner

faster

worst

best

Açıklama:

The sentence requires a superlative structure as there is “the” before the blank. Only worst and best are in superlative forms. Also, the sentence in the question has a positive meaning about the restaurant, so the answer should have a positive meaning, as well. Thus, “best” will be the answer to complete the sentence.

Doğru Cevap: E

Soru 8

Which of the questions below is asked when booking at a restaurant?

Would you care for something to drink?

Will that be all?

How many will be in your party?

Was everything all right?

Was everything to your liking?

Açıklama:

"How many will be in your party?" is asked when booking at a restaurant.

Doğru Cevap: C

Soru 9

Which word below describes that a restaurant is not very expensive?

affordable

delicious

noisy

friendly

cosy

Açıklama:

"Delicious" is the word used to describe the taste of the food. "Noisy", "friendly" and "cosy" are used to describe the atmosphere of a restaurant. "Affordable" is used to talk about the price, and it means that a restaurant is not very expensive.

Doğru Cevap: A

Soru 10

In which type of restaurant is food given free of charge or at a very low price?

soup kitchen

revolving restaurant

theme restaurants

fast-food restaurant

concession stand

Açıklama:

Soup kitchen is a general name given to a place where food is given for free or at a very very low price. In all the other restaurants, you have to pay for the food.

Doğru Cevap: A

Soru 11

Which one of the following factors is not one of the reasons behind Mezgit Restaurant’s popularity?

Delicious food

Good prices

Good service

Lively atmosphere

Lively musicians

Açıklama:

Okuma parçasına göre, Mezgit deniz ürünleri restoranının popüler olmasının ardında lezzetli yemekleri, iyi servisi, güzel ortamı ve müzikler yer almaktadır. Fiyatlarla ilgili herhangi bir bilgi verilmemiştir.

Doğru Cevap: B

Soru 12

You are working as a waiter in a popular restaurant. You are going to serve to a first-comer tourist. What would he/she ask you first about the order?

What is the best restaurant in Istanbul?

Are there any other restaurants near here?

What would you recommend to eat?

How many people work in this restaurant?

When does the live music start?

Açıklama:

Restorana ilk kez gelen müşteriler genellikle menü ve yiyeceklerle ilgili pek fazla bilgi sahibi olmadıkları için genellikle restoran çalışanlarının fikirlerini ve önerilerini sorarlar.

Doğru Cevap: C

Soru 13

Which one of the following is a good way to say goodbye to a customer leaving the restaurant?

You gave very little tip for us.

You can’t find another place better than us.

I think you should reserve for the next time.

You shouldn’t have made too much noise.

I hope you enjoyed your evening with us.

Açıklama:

Restorandan ayrılan bir müşteriye “umarım bizimle geçirmekten hoşnut kalmışsınızdır” gibi kibar bir ifadeyle hoşçakal demek, müşteride gayet olumlu bir izlenim bırakacaktır.

Doğru Cevap: E

Soru 14

Which one of the following is a correct comparative/superlative adjective group?

good/better/the best

hot/hoter/the hotest

bad/badder/ the badder

dirty/dirtyier/the dirtyiest

fast/fast/the fast

Açıklama:

Good sıfatı düzensiz bir sıfattır fakat comparative (better) ve superlative (the best) halleri seçenekte doğru verilmiştir.

Doğru Cevap: A

Soru 15

Choose the correct answer to complete the sentence with the correct comparative/superlative form.
This is ___________ meat restaurant in İstanbul, so its prices are ___________ than the other meat restaurants around here.

more popular / more expensive

more popular / the most expensive

the most popular / more expensive

the most popular / the most expensive

popular / more expensive

Açıklama:

Cümlenin ilk kısmında, İstanbul’daki en pahalı et restoranı olduğunu belirtmek için superlative (the most popular) yapısını, ikinci kısımda ise fiyatları diğer restoranlarla kıyaslamak için comparative (more expensive) yapısını kullanmamız gerekiyor.

Doğru Cevap: C

Soru 16

What does “dress-code” mean while going to a place?

How we should wear

How tables look

When the restaurant was opened

How dishes look

What drinks the restaurant serve

Açıklama:

“Dress-code” ifadesi İngilizce de bir restorana giderken giyilmesi tavsiye edilen kıyafet türünü anlatmak için kullanılan bir ifadedir. Örneğin bir iş yemeğinin dress-code u resmi kıyafetler (formal clothes) dir.

Doğru Cevap: A

Soru 17

You are working as a waiter in a meat restaurant. One of the customers ordered pilav with his meat but you brought her potatoes. He complained about it. Which one of the following is a good response to him?

Our potatoes are also very delicious.

They have the same calories, don’t worry.

I will bring you another soup, sir.

I am sorry, I will exchange it immediately.

Sorry for being late, here is your order.

Açıklama:

Siparişinde hata olan bir müşteriden özür dileyerek siparişinin hemen düzeltileceğini söylemek uygun bir cevap olacaktır.

Doğru Cevap: D

Soru 18

Which one of the following refers to the type of restaurant that sells breads, cakes and cookies?

Buffet

Bakery

Pub

Steakhouse

Drive-in

Açıklama:

Müşterilerine ekmek, kurabiye, pasta ve kek gibi hamur işi ürünler servis eden restoran ve lokantalar İngilizce “bakery” olarak adlandırılır.

Doğru Cevap: B

Soru 19

Which theme restaurant below may be preferred by a person who is interested in historical buildings, events or characters?

The heart attack grill

Medieval times

Rainforest cafe

Mars restaurant

Dinner in the sky

Açıklama:

Medieval Times, orta çağ temalarını kullanıldığı bir tema restoran türüdür. Tarihe ilgi duyan kişiler bu tür bir restoranı tercih edebilir.

Doğru Cevap: B

Soru 20

Which of the following sentences can be used by a customer while making a phone-call reservation?

Can we see the menu?

Do you have any specials to recommend?

Do you take credit cards?

Is there a dress code?

Do you have any desserts?

Açıklama:

“Is there a dress-code?” sorusu rezervasyon yaparken kullanılan soru kalıplarından biridir.

Doğru Cevap: D

Soru 21

A customer is complaining because there really is a fly in his soup. What do you say?

I am very sorry. I’ll bring another one right away.

I will see to it that you get your food right away.

The cook must have misunderstood the order.

Thank you. We hope you come back to see us.

You can use your credit card.

Açıklama:

Müşteri çorbasında sinek olduğundan şikayet ettiğine göre özür dilenilen ve hemen başka bir çorba getirileceği söylenilen seçenek doğru cevaptır.

Doğru Cevap: A

Soru 22

A customer wants to express his/her preference about a table in a restaurant. What would he/she say?

Is there a cover charge?

I would like a table by the seaside please.

Tomorrow night.

Is there a dress code?

Can we have a couple more minutes?

Açıklama:

Müşterinin lokantada masa tercihini belirtmek için kullanacağı yapıyı içeren seçenek "I would like a table by the seaside please." yani "Deniz kenarında bir masa istiyorum" seçeneğidir.

Doğru Cevap: B

Soru 23

A customer is complaining because the fish is not fully cooked. What do you say to the customer?

I will see to it that you get your food right away.

Thank you. We hope you come back to see us.

I am terribly sorry. I will replace your plate right away.

Excuse me; here is your steak.

Enjoy your meal.

Açıklama:

Müşteri balığın tam olarak pişmediğinden şikayet etmektedir. Bu durumda yeni bir balık tabağının getirileceğinin söylenmesi gerekmektedir.

Doğru Cevap: C

Soru 24

A customer asking how long s/he will wait for the meal ordered. What do you say to the customer?

I will bring your starters right away.

It is a kind of meat.

Can I get you anything while you make your decision?

It takes about 20 minutes to prepare.

Are you ready to order?

Açıklama:

Müşteri sipraiş edeceği yemeğin ne kadar sürede hazırlanacağını sormaktadır. Dolayısıyla siparişin hazırlanmasının yirmi dakika alacağının söylendiği seçenek doğru cevaptır.

Doğru Cevap: D

Soru 25

Waiter:...
Customer: I would like to reserve a table for 4.
Which of the following completes the dialog above?

What name will the reservation be under?

When would you like to come?

Is there any table place you would like?

Is there a dress code?

How many will be in your party?

Açıklama:

Müşteri dört kişilik bir masa rezervasyonu yaptıracağını söylediğine göre garson rezervasyonun kaç kişilik olduğunu soracaktır.

Doğru Cevap: E

Soru 26

Customers get a panoramic view. It is located at the top of a very high building. What type of a restaurant is that?

Revolving Restaurant

Concession Stand

Drive-Thru

Trattoria

Theme Restaurant

Açıklama:

Panoramik bir manzaradan ve lokantanın çok yüksek bir binanın en üst katında yer aldığından bahsedildiğine göre bu tanımlamaya uygun seçenek "Revolving Restaurant"tır.

Doğru Cevap: A

Soru 27

Waiter: Are you ready to order?
Mary: …
Which of the following completes the dialogue?

Well-done.

My soup is very cold.

Yes. I’ll have soup, grilled meat and potatoes.

The table is too close to the kitchen.

This table is very noisy.

Açıklama:

Garson müşteriye sipariş vermeye hazır olup olmadığını sorduğuna göre doğru cevap müşterinin çorba, ızgara et ve patates siparişi verdiği seçenekdir.

Doğru Cevap: C

Soru 28

Guest: Good evening.
Host: Do you have a reservation for this evening?
Guest: We do. My name is Wallace. Party of five.
Host: I’m sorry Mr. Wallace, but I don’t seem to have your name on the list of reservations for tonight.
Guest: That’s impossible. I called yesterday and made a reservation.
Host: I am terribly sorry, but it is Saturday evening and we are very full. If you don’t have a reservation, it is very difficult to accommodate you.
Guest: Look. I called here yesterday and the person I spoke with said that we had to have a reservation for tonight. So, I gave him my name and told him we would be here at nine o’clock.
Host: I understand, sir. It’s just that we are extremely busy tonight. Do you know who spoke with?
Guest: I have no idea. I only know that I spoke to someone, and they took my reservation. May I speak to the manager, then?
Host: Sir, I am the manager.
Guest: Good. Then, as the manager, I hope you can realize the mistake that one of your staff made, and find us a table for five.
Host: Ok. I’m very sorry about the inconvenience. Let me speak with the head waiter and have him arrange a table for four. Please wait for about ten minutes while we set up a table for you.
Guest: Thank you.
When did the customer call to make a reservation?

On Saturday.

On Friday.

Tonight.

On Sunday.

At nine o'clock.

Açıklama:

Müşteri rezervasyon yapmak için dün aradığını söylediğine ve lokantaya yemek için cumartesi günü geldiklerine göre doğru cevap "on Friday"dir.

Doğru Cevap: B

Soru 29

Guest knows with whom he spoke on the phone to make a reservation.

Host asks which table they prefer.

Host asks them to wait for about ten minutes while they set up a table.

Guest is speaking with one of the manager’s staff.

Guest came to the restaurant to make a reservation.

Açıklama:

Konuşmada garson müşteriden masanın hazırlanması için yaklaşık on dakika kadar beklemelerini rica etmiştir, dolayısıyla doğru cevap "Host asks them to wait for about ten minutes while they set up a table." dır.

Doğru Cevap: C

Soru 30

The day when the customer called to make a reservation

If the manager found a solution or not

The name of the customer

The number of people in his party

The name of the manager

Açıklama:

Konuşmada müdürün adı geçmemektedir.

Doğru Cevap: E

Soru 31

Choose the option which is NOT appropriate for the following sentence:
(Aşağıdaki cümleye uygun olmayan seçeneği işaretleyiniz.)
“The server is ………………………. person in this restaurant.”

The most attractive

The most beautiful

The least friendly

The most affordable

The least noisy

Açıklama:

D seçeneğindeki uygun fiyatlı anlamına gelen kelime insanlar için değil cansız varlıklar için kullanılabilen bir sıfattır. Garsondan bahsedilirken bu seçeneğin kullanılması uygun olmaz.

Doğru Cevap: D

Soru 32

Which sentence is grammatically correct?
(Hangi cümle grameri bakımından doğrudur?)

Our restaurant is cleanest than the others.

The soup is the most hotter dish.

The local drinks are gooder than the others.

Our server is the fastest one here.

The place is the baddest one I’ve seen.

Açıklama:

A,B,C,E şıklarında ‘daha’ ve ‘en’ karşılaştırma sıfatları yanlış formlarda kullanılmıştır. D seçeneğinde ise garsonun oradaki en hızlı kişi olması doğru yapıda verilmiştir.

Doğru Cevap: D

Soru 33

Choose the appropriate question a waiter might say when ordering at a Restaurant.
(Bir restoranda sipariş verilirken garsonun söyleyebileceği uygun seçeneği işaretleyiniz.)

What name will the reservation be under?

Would you care for something to drink?

Was everything to your liking?

Would you like any dessert?

Is there any table place you would like?

Açıklama:

A,C,D ve E seçenekleri yer rezervasyonu ve yemek esnasında sorulan kalıplardır. B şıkkındaki içecek bir şeyler istenilip istenilmediği ise yemek siparişi verilirken sorulabilir. Bu nedenle cevap B seçeneğidir.

Doğru Cevap: B

Soru 34

Which one might be said by a customer when paying the bill? (Hangisi hesap ödenirken müşteri tarafından söylenebilir?)

May we have separate checks, please?

Can we have more water, please?

I would like to have a salad, please.

Do you have any desserts?

Was everything all right?

Açıklama:

B, C ve E seçenekleri yemek siparişi esnasında; E seçeneği ise garson tarafından söylenen kalıplardır. Seçeneklerden yalnızca ‘ayrı hesap alabilir miyiz’ anlamına gelen A seçeneği müşteri tarafından hesap öderken söylenmeye uygundur.

Doğru Cevap: A

Soru 35

Which is NOT an appropriate response to the following complaint at a restaurant?
Hangisi bir restoranda aşağıdaki şikayete verilecek uygun bir cevap değildir?
Complaint: “Excuse me, I didn’t want tomato soup but ordered chicken soup.”

I will replace your plate right away.

I will see what I can do, sir.

I am going to ask you to leave, sir.

I am very sorry, sir. I will exchange it.

I am sorry about the inconvenience.

Açıklama:

C seçeneğindeki “Gitmenizi isteyeceğim” gibi nazik olmayan bir ifadenin bir şikayet karşısında söylenmeye uygun olmayacağı için cevap C’dir.

Doğru Cevap: C

Soru 36

I. Service included.
II. Special of the day.
III. Free food.
IV. Reserved.
V. Service not included.
Which phrases are commonly used in restaurants?
Hangi ifadeler restoranlarda yaygın olarak kullanılır?

I - II - V

I - II - IV - V

II - III

I - II - III - IV

I - III - IV

Açıklama:

III numarada yer alan ‘bedava yemek’ ifadesi restoranda kullanılan yaygın bir ifade değildir. Diğer dört ifade ise yaygın kullanılır. Bu nedenle cevap B seçeneğidir.

Doğru Cevap: B

Soru 37

I. Entree II. Salad III. Bread IV. Salt V. Appetizer Which ones are listed in the menu in restaurants? Hangileri restoranlardaki menü listesinde yer alır?

III - IV - V

I - II - IV - V

I - II - III - IV

II - III - IV

I - II - V

Açıklama:

Listedeki III ve IV ifadelerindeki ekmek ve tuz bir restoranda menüde yer almadığı için cevap şıkkında da yer almamalıdır. Bu nedenle yanıt E seçeneğidir.

Doğru Cevap: E

Soru 38

Which one of the following explanations is true? Aşağıdaki açıklamalardan hangisi doğrudur?

Bakery is a type of restaurant that sells vegetables.

Dining car serves food in a plane and ship.

Chuck Wagon is a unique type of a small restaurant.

Trattoria is an informal French restaurant.

Steakhouse specializes in pasta.

Açıklama:

A,B,D ve E seçeneklerindeki açıklamalar, açıklanan restoranları yanlış tanımlamaktadır. C seçeneğindeki bahsedilen Chuck Wagon, anlatıldığı gibi ufak ve kendine has tarzı olan bir restoran tipidir. Bu nedenle cevap C’dir.

Doğru Cevap: C

Soru 39

Which sentence can be the first thing a waiter asks to his customers?
Hangi cümle bir garsonun müşterilerine soracağı ilk şey olabilir?

Would you like any desert?

Are you ready to order?

Was everything all right?

Are you finished eating?

Can I get you anything else?

Açıklama:

B şıkkındaki “Sipariş vermeye hazır mısınız?” sorusu dışındakiler garsonun ilerleyen aşamalarda müşterilere sorabileceği sorulardır. Bu sebeple cevap B seçeneği olmalıdır.

Doğru Cevap: B

Soru 40

Which one is an Italian restaurant? Hangisi bir İtalyan restoranıdır?

Food Court

Concession Stand

Buffet

Trattoria

Revolving Restaurant

Açıklama:

Trattoria, İtalyan yemeği servis eden bir İtalyan restoranıdır. Diğerleri İtalyan temalı değildir. Bu sebeple, cevap D seçeneğidir.

Doğru Cevap: D

Soru 41

(1) Waiter: Here is the menu, sir.
(2) Bill: Nice to meet you.
(3) Waiter: Good evening, my name is Ali and I’ll be your server.
(4) Bill: Can I see the menu?
What is the best order of the sentences above to create a meaningful dialogue?

1-2-3-4

1-3-2-4

2-1-4-3

3-2-4-1

4-2-3-1

Açıklama:

When a customer goes into a restaurant and want to order something, the waiter will start first introducing himself/herself and then the customer will request to see the menu to see the choices.

Doğru Cevap: D

Soru 42

What is the superlative form of “good”?

The best

Better

Worst

Th worst

The most

Açıklama:

Doğru Cevap: A

Soru 43

A guest is complaining because she ordered meat with potatoes but she got meat with rice. What do you say to the quest?

Here is your check, madam.

Enjoy your meal.

Would you like anything else?

Are you ready to order?

I am very sorry, madam. I will exchange it right away.

Açıklama:

The guest has a problem with her meal. The waitress brought a different meal, so the best option is to offer to change the plate.

Doğru Cevap: E

Soru 44

In which restaurant customers serve themselves self-service?

Cafe

Bakery

Buffet

Cafeteria

Drive-in

Açıklama:

The restaurant in which the customers can choose their food among different kinds of food and serve on their own is “buffet”.

Doğru Cevap: C

Soru 45

In which of the places below you can have meat?

Tearoom

Steakhouse

Cafe

Bakery

Cafeteria

Açıklama:

Steak house is the restaurant that serves meat and specialized in meat, especially in steak.

Doğru Cevap: B

Soru 46

Which one of the restaurants originated in Italia?

Pub

Chuck wagon

Drive-in

Trattoria

Food-court

Açıklama:

Trattoria is an informal Italian restaurant that serves Italian food in cozy, homey atmosphere.

Doğru Cevap: D

Soru 47

“Mezgit is the ………… restaurant I know. I like it very much.”
Which option completes the sentences in the right way?

big

cleaner

faster

worst

best

Açıklama:

The sentence requires a superlative structure as there is a “the” before the blank. Only worst and best are in superlative forms. Also, the sentence gives a positive meaning about the restaurant, the answer should give a positive meaning, so “best” will be the answer to complete the sentence.

Doğru Cevap: E

Soru 48

Which of the questions below is asked when booking at a restaurant?

Would you care for something to drink?

Will that be all?

How many will be in your party?

Was everything all right?

Was everything to your liking?

Açıklama:

"How many will be in your party?" when booking at a restaurant while other options are asked while ordering or during the meal.

Doğru Cevap: C

Soru 49

Which word below describes that a restaurant is not very expensive?

affordable

delicious

noisy

friendly

expensive

Açıklama:

Delicious is the word used to describe the taste of the food. Noisy and friendly are used to describe the atmosphere of a restaurant. Expensive and affordable are used to talk about the price, affordable means that a restaurant is not very expensive.

Doğru Cevap: A

Soru 50

In which restaurant, you don’t have to pay for the food?

Soup kitchen

Revolving restaurant

Theme restaurant

Fast-food restaurant

Concession stand

Açıklama:

Soup kitchen is a general name given to a place where food is given for free or at a very low price.

Doğru Cevap: A

Soru 51

Which of the following expressions is used by the customers at a restaurant?

Are you finished eating?

Are you ready to order?

Do you want anything else?

Can I get you anything else?

Do you have orange juice?

Açıklama:

"Portakal suyunuz var mı?" ifadesi müşteriler tarafından kullanılmaktadır.

Doğru Cevap: E

Soru 52

You are working as a waiter in a popular restaurant. You are going to serve to a first-comer tourist. What would he/she ask you first about the order?

What is the best restaurant in Istanbul?

Are there any other restaurants near here?

What would you recommend to eat?

How many people work in this restaurant?

When does the live music start?

Açıklama:

Restorana ilk kez gelen müşteriler genellikle menü ve yiyeceklerle ilgili pek fazla bilgi sahibi olmadıkları için genellikle restoran çalışanlarının fikirlerini ve önerilerini sorarlar.

Doğru Cevap: C

Soru 53

Which of the following is a good way to say goodbye to a customer leaving the restaurant?

You gave very little tip for us.

You can’t find another place better than us.

I think you should reserve for the next time.

You shouldn’t have made too much noise.

I hope you enjoyed your evening with us.

Açıklama:

Restorandan ayrılan bir müşteriye “umarım restoranımızda geçirdiğiniz geceden hoşnut kalmışsınızdır” gibi kibar bir ifadeyle hoşça kal demek, müşteride gayet olumlu bir izlenim bırakacaktır.

Doğru Cevap: E

Soru 54

Which of the following is a correct comparative/superlative adjective group?

good/better/the best

hot/hotter/the hottest

bad/badder/ the badder

dirty/dirtyier/the dirtyiest

fast/fast/the fast

Açıklama:

.Good sıfatı düzensiz bir sıfattır ve comparative (better) ve superlative (the best) halleri seçenekte doğru verilmiştir.

Doğru Cevap: A

Soru 55

more popular / more expensive

more popular / the most expensive

the most popular / more expensive

the most popular / the most expensive

popular / more expensive

Açıklama:

Doğru Cevap: C

Soru 56

What does “dress-code” mean while going to a place?

What kind of clothes we should wear

How tables look

When the restaurant was opened

How dishes look

What drinks the restaurant serve

Açıklama:

Doğru Cevap: A

Soru 57

You are working as a waiter in a meat restaurant. One of the customers ordered 'pilav’ with his meat but you brought her potatoes. He complained about it. Which one of the following is a good response to him?

Our potatoes are also very delicious.They have the same calories, don’t worry.

They have the same calories, don’t worry.

I will bring you another soup, sir.

I am sorry, I will change it immediately.

Sorry for being late, here is your order.

Açıklama:

Siparişinde hata olan bir müşteriden özür dileyerek siparişinin hemen düzeltileceğini söylemek uygun bir cevap olacaktır.

Doğru Cevap: D

Soru 58

Which one of the following refers to the type of restaurant that sells breads, cakes and cookies?

Buffet

Bakery

Pub

Steakhouse

Drive-in

Açıklama:

Müşterilerine ekmek, kurabiye, pasta ve kek gibi hamur işi ürünler servis eden restoran ve lokantalar İngilizce “bakery” olarak adlandırılır.

Doğru Cevap: B

Soru 59

Which theme restaurant below may be preferred by a person who is interested in historical buildings, events or characters?

The heart attack grill

Medieval times

Rainforest cafe

Mars restaurant

Dinner in the sky

Açıklama:

Medieval Times, orta çağ temalarını kullanıldığı bir tema restoran türüdür. Tarihe ilgi duyan kişiler bu tür bir restoranı tercih edebilir.

Doğru Cevap: B

Soru 60

Which of the following sentences can be used by a customer while making a phone-call reservation?

Can we see the menu?

Do you have any specials to recommend?

Do you take credit cards?

Is there a dress code?

Do you have any desserts?

Açıklama:

“Is there a dress-code?” sorusu rezervasyon yaparken kullanılan soru kalıplarından biridir.

Doğru Cevap: D

Soru 61

Which of the following is the name given to a place where customers can buy simple foods like ice cream, hot dogs and simple drinks at the cinema, stadium or fairs

chuck wagon

concession stand

delicatessen restaurant

drive-in

food court

Açıklama:

Concession stand is the name given to a place where customers can buy simple foods like ice cream, hot dogs and simple drinks at the cinema, stadium or fairs

Doğru Cevap: B

Soru 62

Which of the following defines a food ready to eat

fresh

rotten

tough

ripe

undercooked

Açıklama:

a food which is ready to eat is ripe.

Doğru Cevap: D

Soru 63

Which of the following is a complaint in a restaurant?

The table is too close to the toilets.

Can I have the check, please?

We would like to have separate checks, please.

Can we have some more bread please?

I would like a table by the seaside, please.

Açıklama:

cümlede masanın tuvaletlere çok yakın olduğundan yakınılmaktadır.

Doğru Cevap: A

Soru 64

This is .....................meal I have ever eaten.

delicious

very delicious

too delicious

more delicious than

the most delicious

Açıklama:

en üstünlük ifade eden cümlelerde "the most adjective" ya da "the least adjective" yapıları kullanılır.

Doğru Cevap: E

Soru 65

You want to book a table for 5 people for tonight, so you say:

Could we see the menu?

Do you have any specials to recommend?

I'm calling to reserve a table for 5 for tonight.

Is there any table place you would like?

Can I get you anything while you make your decision?

Açıklama:

C seçeneği "bu gece için 5 kişilik bir masa rezerve etmek için arıyorum" anlamındadır.

Doğru Cevap: C

Soru 66

A customer wants to learn the rules about clothes in a restaurant, so he asks:

What would you recommend?

Can I get you anything else?

Can I have this wrapped to go, please?

Do you have any specials to recommend?

Is there a dress code?

Açıklama:

"Is there a dress code?" bir kıyafet zorunluluğu olup olmadığını soran bir sorudur.

Doğru Cevap: E

Soru 67

A restaurant staff wants to learn a customer's name in the correct sequence of the letters, so he would say:

What's your name, please?

What name will the reservation be under?

When would you like to come?

Can you spell your name?

How many will be in your party?

Açıklama:

If a staff wants to learn the correct sequence of the letters of a person's name, s/he should ask the spelling of the name. (Bir personelin, bir müşterinin adının doğru sırasını öğrenmek istemesi durumunda, İsminizi heceleyebilir misiniz diye sorabilir.

Doğru Cevap: D

Soru 68

A customer doesn't eat any animal products at all, so he asks:

How long would it take?

Can we have a couple more minutes?

Are there any vegetarian appetizers?

Do you have a special steak?

Could I have the check, please?

Açıklama:

Vejeteryan bir müşterinin yemekle ilgili sorabileceği soru "vejeteryan mezeleriniz var mı?" olarak C seçeneğinde verilmiştir.

Doğru Cevap: C

Soru 69

A customer wants to pay the bill, so he says:

Sorry, my soup is very cold.

Can I have the check, please?

I am very sorry about the inconvenience.

Can I see the menu?

Can I see the manager, please?

Açıklama:

"Can I have the check, please?"(hesabı alabilir miyim?) sorusu hesabı ödemek için kullanılır.

Doğru Cevap: B

Soru 70

A customer is complaining because he is served a wrong food. What does the waiter say:

I am very sorry. I will replace your plate right away.

It is our speciality.

Enjoy your meal.

I hope you enjoyed your meal.

Thank you. We hope you come back to see us.

Açıklama:

Yanlış yemek servis edilen müşteriye A seçeneğinde yemeğin derhal değiştirileceğini söylenmektedir.

Doğru Cevap: A

Soru 71

Which of the below is a type of restaurant which sells bread, cakes, cookies, etc?

bakery

buffet

dining car

pub

steakhouse

Açıklama:

Soru ekmek, pasta ve kurabiye gibi yiyecekleri satan yeri sormaktadır. A şıkkı pastane/fırın anlamına gelmektedir, bu yüzden doğrudur. B şıkkı büfe, C şıkkı trenlerde yemek servisi yapılan vagon, D şıkkı bar ve E şıkkı biftek lokantası anlamına gelmektedir.

Doğru Cevap: A

Soru 72

What is a dining car?

a US invention where the customers sit in their cars and order their meals.

a restaurant which serves food on a wagon on a train.

the section in a shopping center or airports that has different types of eateries.

a unique type of a small restaurant which was used to carry food on the train in the United States.

a type of restaurant or eatery that serves food to its customers in their cars so that they can drive away quickly.

Açıklama:

"Dining car" trenlerde restoran olarak işlev gören vagondur, bu yüzden doğru yanıt B'dir. A şıkkı "drive-in", C şıkkı "food court", D şıkkı "chuck wagon" ve E şıkkı ise "drive-thru" türü restoranları tanımlamaktadır.

Doğru Cevap: B

Soru 73

What can a waiter say when the customers have finished eating their food?

Are you ready to order?

That's very nice to hear.

What about ordering food?

Can you spell that, please?

How was your meal?

Açıklama:

Müşteriler yemeklerini bitirdiklerinde "Yemeğiniz nasıldı?" anlamına gelen E şıkkının söylenmesi uygundur. A şıkkı "Sipariş vermeye hazır mısınız?", B şıkkı "Duyduğuma çok sevindim." C şıkkı "Sipariş vermeye ne dersinizi?" ve D şıkkı "Kodlayabilir misiniz?" anlamına gelmektedir.

Doğru Cevap: E

Soru 74

Which sentence best completes the dialogue below?
Customer: ____________ ?
Waiter: No, sir. We are very casual.

Is there a dress code?

Can you bring the dessert menu?

Can you put us down for three?

Do you have vegetarian dishes?

Could I have the check?

Açıklama:

Diyalogda verilen cevap "Hayır, restoranımız oldukça gündelik." anlamına gelmektedir. Buna uygun soru ise "Kıyafet zorunluluğu var mı?" anlamına gelen A şıkkıdır.B şıkkı "Tatlı menüsünü getirebilir misiniz?", C şıkkı "3 kişilik rezervasyon yapabilir misiniz?", D şıkkı "Vejetaryen yemekler var mı?" ve E şıkkı "Hesabı alabilir miyim?" anlamına gelmektedir.

Doğru Cevap: A

Soru 75

Which one of the below is in the correct form?

the worsest

the fasttest

the friendlyst

the biggest

the cleannest

Açıklama:

D şıkkı doğru yazılmıştır. A şıkkı" the worst", B şıkkı "the fastest", C şıkkı "the friendliest" ve E şıkkı "the cleanest" olarak düzeltilmelidir.

Doğru Cevap: D

Soru 76

Which sentence completes the dialogue below the best?Customer: Excuse me, but I ordered my food 40 minutes ago.Waiter: ____________ .

We hope you come back to see us.

I hope you enjoyed your meal.

I will see to it that you get your food right away.

I will bring your check right away.

You have a choice of rice or potatoes with your meat.

Açıklama:

Soruda müşteri siparişini 40 dakika önce verdiğini söylüyor. C şıkkındaki "Yemeğinizin hemen gelmesini sağlayacağım." cevabı diyaloğu anlamlı bir şekilde tamamlıyor. A şıkkı "Umarım tekrar gelirsiniz", B şıkkı "Umarım yemeğinizi beğenmişsinizdir", D şıkkı "Hesabınızı hemen getiriyorum" ve E şıkkı "Etinizin yanına pilav ya da patates alabilirsiniz" anlamına gelmektedir.

Doğru Cevap: C

Soru 77

What is an egg, which is boiled in hot water without its shell, called?

scrambled egg

poached egg

over-easy egg

boiled egg

fried egg

Açıklama:

Suda kabuğu olmadan haşlanan yumurtaya "poached egg" denir. A şıkkı "omlet", C şıkkı "rafadan", D şıkkı "haşlanmış" ve E şıkkı "kızarmış" yumurta anlamına gelmektedir. Doğru cevap B'dir.

Doğru Cevap: B

Soru 78

If you cook meat or vegetables in an oven, you ____________ them.

roast

bake

boil

fry

grill

Açıklama:

Et ya da sebzeleri fırında pişirmek "roast" fiiliyle ifade edilir. B şıkkı "fırında hamur işi pişirmek", C şıkkı "haşlamak", D şıkkı "kızartmak" ve E şıkkı "ızgara yapmak" anlamına gelmektedir.

Doğru Cevap: A

Soru 79

Which of the words below cannot be used to describe the taste of food?

disgusting

yummy

bland

bitter

dilute

Açıklama:

Yemeklerin tadından bahsederken kullanamayacağımız kelime "seyreltmek" anlamına gelen E seçeneğidir. A şıkkı "mide bulandırıcı", B şıkkı "lezzetli", C şıkkı "çok lezzetli ya da lezzetsiz olmayan" ve D şıkkı "acı" anlamına gelmektedir.

Doğru Cevap: E

Soru 80

Which sentence best completes the dialogue below?
Waiter: Are you ready to order?
Customer: ____________ .

Nothing else for me, thanks.

I need another spoon, please.

I would like to reserve a table for four.

I'll have soup, grilled meat and rice, please.

We'd like to have separate checks.

Açıklama:

Diyalogda garson" Sipariş vermeye hazır mısınız?" diye soruyor. Uygun cevap "Çorba, ızgara et ve pilav alacağım" anlamına gelen D şıkkıdır. A şıkkı "Başka bir şey almayacağım, teşekkürler", B şıkkı "Başka bir kaşığa ihtiyacım var", C şıkkı "Dört kişilik masa ayırtmak istiyorum" ve E şıkkı "Hesabı ayrı ödemek istiyoruz" anlamına gelmektedir.

Doğru Cevap: D

Soru 81

Which of the following situations does he server say: “I hope you liked everything. Can I offer you something hot to drink now? Turkish coffee or tea?”

While making a reservation for a restaurant.

To end a night at a restaurant.

During the meal at a restaurant.

Before the customers order their meal.

When the customers walk in a restaurant.

Açıklama:

In the Restaurant, After the meal
The waiter says “I hope you liked everything” in past tense. That means it should be after someting. The other choices are before or during the meal.
"Umarım herşeyi sevmişsinizdir" cümlesi yemeğin bittiği anlamını taşıyor. Geceyi bitirmek için uygun bir cümle. Diğer seçenekler daha öncesini tanımlamaktadır.

Doğru Cevap: B

Soru 82

Why do people reserve a seat at some special restaurants especially on Saturday nights?
Complete the sentence with the best option.
People are highly recommended to have a reservation because ………………………………… .

restaurants are very cheap.

such restaurants are for special people.

these restaurants only accept members.

they have limited number of tables.

they only accept business people.

Açıklama:

they have limited number of tables.

Doğru Cevap: D

Soru 83

A foreign customer at a Turkish restaurant, when ordering "Raki" wants to learn how to order Rakı and says to the server "When in Rome do as Romans do".
What does the sentence "When in Rome do as Romans do" mean?

Dilute Raki with water

Try Raki and Meze

Order in your own way

Raki goes well with fish

Act like those around you

Açıklama:

Act like those around you

Doğru Cevap: E

Soru 84

A hotel customer is talking to restaurant staff and is trying to reserve a table on the phone.
Which one of the following questions is the most appropriate to be asked by the customer?

How many of you working there?

How long should we wait for the dish?

Is there a dress code?

What is your chef's name?

Have you had a long working experience?

Açıklama:

Is there a dress code?

Doğru Cevap: C

Soru 85

How can a server or a waiter describe a special dish which is well known to his restaurant to a customer who for the first time visits this restaurant and wants to try something famous?

You may try many of the dishes that are all special.

Meze is the most favourable dish of our restaurant.

We are one of the resturants serving fresh seafood.

You may have desserts and a Turkish coffee after the dinner.

You may have soup first and then the main course.

Açıklama:

Meze is the most favourable dish of our restaurant.

Doğru Cevap: B

Soru 86

Complete the dialog with the best option.
A guest is complaining because she ordered her soup 20 minutes ago, and it has not come yet.
Guest: (Raising her hand) Excuse me! Should we wait for another 20 minutes?
Server: ................................................................................. .

Sorry, I'll bring it right away. That's my mistake.

Did you order only soup and salad?

You will not wait 20 minutes, I'll serve it in 5 minutes.

What did you order? I've forgotten.

You ordered it to another server I think.

Açıklama:

Sorry, I'll bring it right away. That's my mistake.

Doğru Cevap: A

Soru 87

In a very elegant restaurant, a customer is complaining about the soup. Complete the dialog with the best option.
Customer: There is something in my soup!!!!
Server: Oh, sorry, .............................................................................. .

I haven't noticed that.

I'll change it right away.

it must be a piece of red pepper.

but it is not my fault.

I really don't know what it is.

Açıklama:

I'll change it right away.

Doğru Cevap: B

Soru 88

Complete the dialog with the best option.
In a restaurant, there are ten foreign customers four of whom are vegetarians.
Customers: But, we are vegetarians!!!! What can we have?
Server: Oh! Okay, then ..........................................................................................................

You may eat boiled egg and fish.

Why don't you try spagetti and beef.

You may have some dessert or fruits.

Our customers are very happy eating chicken.

You may have sausage sandwich.

Açıklama:

You may have some dessert or fruits.

Doğru Cevap: C

Soru 89

There are a lot of "meze" in small plates on the table before bringing the main dish. One of the foreign customers curious about all those appetizers who has never seen before. As a server, how would you describe all those mezes?

Mezes are only eaten with bread during the dinner.

Without mezes, the dishes may be bland.

They are very good for your appetite.

You may only taste your dish with those mezes.

Mezes are our traditional appetizers with spices.

Açıklama:

Mezes are our traditional appetizers with spices.

Doğru Cevap: E

Soru 90

Complete the dialog with the best option.
Customer: Can I have a cup of Turkish coffee, please?
Server: ..........................................................................

Do you want some cookies with your coffee?

Can I offer you something hot to drink?

Would you have it sugary or no sugar?

Don’t mention the foam on it.

I'll bring your check with your coffee.

Açıklama:

Would you have it sugary or no sugar?

Doğru Cevap: C

Soru 91

Complete the dialog with the best option.
A customer complains about the cooking quality of his/her beef.
Customer: Waiter, my meat is undercooked.
Server: ...................................................................

You may try it with some sauce.

Don't worry, we may recook it.

I'm sorry, sir, let me change it.

We may offer you another dish.

Sorry, but you haven't mentioned that.

Açıklama:

Sorry, let me change it.
I'm sorry, sir, let me change it.

Doğru Cevap: C

Soru 92

Which one of the following questions can be asked by a customer while booking at a restaurant?

When would you like to come?

How many will be in your party?

What name will the reservation be under?

Is there a dress code?

Is there any table place you would like?

Açıklama:

Is there a dress code?

Doğru Cevap: D

Soru 93

Which one of the following questions is more likely to be asked by the waiter while getting orders at a restaurant?

Could we see the menu?

Will that be all?

Can we have a couple more minutes?

What would you recommend?

Do you have any specials to recommend?

Açıklama:

Will that be all?

Doğru Cevap: B

Soru 94

Which one of the following sentences is used to express a complaint?

The table is too close to the kitchen.

I will see what I can do sir.

I am very sorry about the inconvenience.

I am very sorry sir. I will exchange it right away.

I will see to it that you get your food right away.

Açıklama:

Sorry, my soup is very cold. This is a complaint by the customer.
The table is too close to the kitchen. The correct option is A. It is a complaint by the customer, but all other options are responses to complaints.

Doğru Cevap: A

Soru 95

What is the place where customers can buy simple foods like ice cream, hotdogs and simple drinks at the cinema, stadium or fairs called?

Chuck wagon

Cafeteria

Concession Stand

Food Court

Revolving Restaurant

Açıklama:

Concession Stand is the place where customers can buy simple foods like ice cream, hotdogs and simple drinks at the cinema, stadium or fairs.

Doğru Cevap: C

Soru 96

Ninja Restaurant, Mars Restaurant, Yellow Treehouse Café, Toilet Restaurant, Dinner in the Sky are examples to ................restaurants (that they use unusual thoughts for decoration and serve food parallel to these thoughts).
What kind of restaurant has been described above?

soup kitchens

buffets

delicatessen

trattorias

theme

Açıklama:

Ninja Restaurant, Mars Restaurant, Yellow Treehouse Café, Toilet Restaurant, Dinner in the Sky are examples to theme restaurants.

Doğru Cevap: E

Soru 97

What is the food that is not cooked well enough called in a restaurant?

ripe

rotten

tough

undercooked

overcooked

Açıklama:

The food that is not cooked well enough called undercooked.

Doğru Cevap: D

Soru 98

............... means to make liquids less strong by adding water.

Diluting

Baking

Frying

Roasting

Grilling

Açıklama:

Diluting means to make liquids less strong by adding water.

Doğru Cevap: A

Soru 99

What is an egg that is broken in a pan with its yellow center on the top called?

Boiled

Scrambled

Sunny side-up

Poached

Over-easy

Açıklama:

Sunny side-up is an egg that is broken in a pan with its yellow center on the top.

Doğru Cevap: C

Soru 100

When you ..............., drink something in small amounts.

bite

chew

taste

swallow

sip

Açıklama:

When you sip, drink something in small amounts.

Doğru Cevap: E

Soru 101

Which of the following pairs of words includes one positive and one negative word to describe the taste of food?

tasty-delicious

yummy-yucky

awful-disgusting

good-tasty

yucky-awful

Açıklama:

yummy-yucky

Doğru Cevap: B

Soru 102

"..........is a restaurant where the customers serve themselves-self service. They can choose their food from a place which has different kinds of food are served. The customers may pay a fix price for all the food they eat. There is no limit in the amount of food you can take for that specific fixed price."
Which type of restaurant is described above?

Buffet

Bakery

Fast-food

Chuck wagon

Cafeteria

Açıklama:

The correct asnwer is A.

Doğru Cevap: A

Soru 103

In a restaurant:
Server : May I bring you something to drink?
Customer: What would you recommend?
Server : ...............
Which of the following completes the dialogue the best?

Well, I would highly recommend Raki, the traditional drink of Turkey.

I would recommend not to drink here but in a bar.

It is too expensive to comsume beverages here.

No deserts for us. We are full.

I would prefer a vegetarian dish.

Açıklama:

The correct answer is A.

Doğru Cevap: A

Soru 104

Peter: What is ____________ you have eaten in İstanbul? What would you recommend?
Jenny: I loved "baklava". You should definitely taste it before you leave?
Which of the following completes the dialogue the best?

the most delicious desert

better desert

more delicious desert

delicious desert

tasty desert

Açıklama:

The correct answer is A.

Doğru Cevap: A

Soru 105

A customer shows a fly in the soup. Which of the following is the most appropriate to say?

I am very sorry sir. I will change it right away.

I am sorry.

I will have fish for the day.

We would like separate checks.

This is terrible.

Açıklama:

The correct answer is A.

Doğru Cevap: A

Soru 106

"....... is a special kind of restaurant that serves cakes and pastries with tea."
which of the following completes the sentence above the best?

Tearoom

Trattoria

Pub

Food court

Drive-Thru

Açıklama:

The correct answer is A.

Doğru Cevap: A

Ünite 4

Soru 1

The bartenders start to work _____ seven o’clock every morning .

from

Açıklama:

Saatlerden önce ‘at’ kullanılır.

Doğru Cevap: A

Soru 2

The hotels in Fethiye open __________ June, 15^th.

from

Açıklama:

Günün belli olduğu tarihlerden önce ‘on’ kullanılır. Soruda ay ile birlikte gün de verildiği için on kullanmalıyız.

Doğru Cevap: C

Soru 3

Filiz works ____________ Magic Bistro as a waitress.

with

Açıklama:

Restaurant, hospital, café, bistro gibi yer bildiren sözcüklerden önce bulunma anlamında ‘at’ kullanılır.

Doğru Cevap: A

Soru 4

Waiter: Are you ready to order, madam?
Customer : I think so.
Waiter: _____________________
Customer : Tomato soup and mineral water please.
Waiter: Certainly.
Complete the dialogue with the most appropriate sentence.

What would you like to eat?

Would you like to have tomato soup?

What do you want to drink?

What is your order?

What would you like to have?

Açıklama:

Restorantta garsonun sipariş alırken kullanması gereken yapı Ne almak istersiniz? anlamında ‘What would you like to have?’dir. Cevapta sadece yiyecek olmadığı için A seçeneğindeki ‘Ne yemek istersiniz?’ sorusunu doğru değildir. C seçeneğindeki ‘What do you want … ?’ ifadesi ise bir garsonun müşteriye karşı kullanması uygun olmayan, kaba bir ifadedir.

Doğru Cevap: E

Soru 5

Bartender: What is your pleasure sir?
Customer: Whisky sour, please.
Bartender: ______________________?
Customer: No, thanks.
Complete the dialogue with the most appropriate sentence.

Would you like ice with that?

Would you like another?

What would you suggest?

Do you have any specialties?

What can I get you?

Açıklama:

Müşteri içecek siparişi verdikten sonra garsonun sorabileceği uygun bir soru bulmalıyız. C ve D seçenekleri müşteri tarafından sorulabilecek sorulardır. B ve E ise zaten siparişi vermis bir müşteriye sorulması uygun olmayan sorulardır. B seçeneğinde Bir tane daha ister misiniz? diye sorarken E seçeneğinde Size ne verebilirim? diye sormaktadır. Buz ister misiniz? diye sormak içecek siparişinin ardından en anlamlı olan seçenektir.

Doğru Cevap: A

Soru 6

Which one is coffee with whiskey and cream and sometimes sugar is added?

Iced coffee

Turkish coffee

Half caf

Extra shot

Irish coffee

Açıklama:

Viski, krema ve bazen şeker ile yapılan kahveye ‘Irish Coffee’ denir.

Doğru Cevap: E

Soru 7

Which tea do we get when the tea leaves are dried very quickly in an oven?

Herbal tea

Black tea

White tea

Green tea

Linden tea

Açıklama:

Çay yapraklarının fırında hızlı bir şekilde kurutulmasıyla elde edilen yeşil çaydır. A seçeneğindeki herbal tea ifadesi bitki çaylarını içeren genel bir ifadedir ve linden tea (ıhlamur) bu gruba dahildir.. Black tea ve White tea (siyah çay ve beyaz çay) farklı şekillerde üretilir.

Doğru Cevap: D

Soru 8

What are apple, grapefruit, lemon and lime as material for creating drinks?

Mixers

Liquors

Fruit juices

Soy

Chamomile

Açıklama:

Alkollü veya alkolsüz içecek yapımında birçok ürün kullanılır. Soruda verilen apple (elma), grapefruit (üzüm), lemon(limon) ve lime (misket limonu) meyve suları grubuna dahildir. Chamomile ise papatya çayı demektir ve bu amaçla kullanılmaz.

Doğru Cevap: C

Soru 9

What are free refills?

Foods that are free of charge.

Drinks that are served by room service.

Drinks that are renewed without any cost.

Foods that are served at open buffet.

Drinks that are served at pool bar.

Açıklama:

Free refills ücretsiz olarak yenilenen içecekler için kullanılan bir ifadedir. A ve D seçenekleri foods (yiyeceklerle) ilgilidir. B seçeneğinde room service (oda servisi) tarafından servis edildiğini ifade ederken E seçeneğinde pool bar ( havuz bar)’da servis edildiğini ifade eder.

Doğru Cevap: C

Soru 10

Which one is an alcoholic drink mixed with fruit juice?

Beverage

Black coffee

Liqueur

Coctail

Black Russian

Açıklama:

Meyve suyuyla alkollü içeceğin karıştırılmasıyla coctail ( kokteyl) elde edilir. Beverage içecek anlamına gelir ve sadece kokteyli kapsamaz. Black coffee ise sade kahvedir ve alkol içermez. Liqueur bir alkollü içecek çeşididir. Black Russian kahve likörü ve votka ile yapılan bir içecektir.

Doğru Cevap: D

Soru 11

Which one of the following words refers to the time of the day at which customers from the beaches and hotel areas come together in cafes or bistros, attracted to the drink specials, the live music and delicious appetizers?

Sunrise

Happy hour

Vacation

Midnight

Good afternoon

Açıklama:

Tatil yörelerinde müşterilerin cafe, bar ve bistrolarda öğleden sonra (genellikle saat dört gibi) toplanarak keyifli vakit geçirmeleri İngilizce’de happy hour olarak adlandırılır.

Doğru Cevap: B

Soru 12

Guest: Excuse me, can I ask you some questions about the circus animation next week?
Staff: Of course, yes.
Guest: Can you tell me about the day and the time please?
Staff. The animation is going to be _____ (2) Thursday, ______ (3) nine o’clock in the evening.
Guest: Are they animators or professionals?
Staff: Definitely professionals. They professionally work _____ (4) Russia.
Aşağıdakilerden hangisi 2. boşluğu dopru şekilde tamamlar?

Açıklama:

Günlerden önce on edatını kullandığımız için 2. Sorunun doğru cevabı "on"dur.

Doğru Cevap: B

Soru 13

Açıklama:

Saatlerden önce "at" edatını kullanılır.

Doğru Cevap: D

Soru 14

Açıklama:

Bulunma hali veya içinde anlamını katarken in edatını kullanılır.

Doğru Cevap: E

Soru 15

Which one of the following is a good response to complete the dialogue in a cafe?
A: Welcome, sir. What would you like to have?
B: I will have coffee, please.
A: How do you take your coffee?
B: _______________________

Very quickly please.

During the happy hour please.

Not too sweet.

On my table please.

Before the sandwich please.

Açıklama:

Bir kafede geçen diyalogda, “kahvenizi nasıl alırsınız” sorusuna seçenekler arasında olan ve müşteriler tarafından sıklıkla kullanılan bir ifade olan “not too sweet” (çok şekerli olmasın) kalıbı en uygun cevap olarak öne çıkmaktadır.

Doğru Cevap: C

Soru 16

You are working as a waiter in a popular cafe. One of the customers ordered a mocha with caramel. When you brought the cafe, he said that he had wanted mocha with white chocolate. Which one of the following is a good response to this customer?

I must have misunderstood you, let’s re-make it.

I am sure you wanted mocha with caramel.

You did the same thing las week.

Mocha is always better with white chocolate.

You can pay less for this mistake.

Açıklama:

Kafe ve bar çalışanları bazen müşterileriyle yanlış siparişlerden dolayı diyalog yaşayabilirler. Bu tür durumlarda çalışanların yapması gereken en uygun şey müşteriyi yanlış anladığını söyleyip, özür dileyerek siparişi düzeltmektir.

Doğru Cevap: A

Soru 17

Which one of the following refers to the tea when its leaves are picked just as they are starting with silky hair on their leaves?

Green tea

White tea

Black tea

Flavored tea

Herbal tea

Açıklama:

Diğer çaylarla aynı bitkiden üretilen fakat bitki henüz tomurcuk aşamasındayken ve yeni büyümeye başlamışken toplanarak elde edilen çay türü beyaz çaydır.

Doğru Cevap: B

Soru 18

Which one of the following is true for preparing coffee latte?

Coffee with whisky and cream

Coffee with lots of ice

Coffee with reduced caffeine

Coffee and hot water

Coffee with steamed milk

Açıklama:

Coffee latte kahve ve buharlanmış süt ile hazırlanan sütlü bir kahve türüdür.

Doğru Cevap: E

Soru 19

Which one of the following is not expected from a bartender?

Greeting the customers

Helping the customers with their drinks

Making suggestions about the drinks

Making good coffee

Keeping the bar clean

Açıklama:

Barmenler, bir barın en önemli yüzlerinden biridir ve onlardan müşterileri karşılamak, onlara içeceklerle ilgili yardımcı olup önerilerde bulunmak ve barı temiz tutmak gibi eylemler beklenir. Bu beklentiler arasında iyi kahve yapmak yoktur.

Doğru Cevap: D

Soru 20

Which one of the following is a non-alcoholic drink?

Shirley temple

Sangria

Tom Collins

Margarita

Screwdriver

Açıklama:

Seçenekler arasında sadece Shirley Temple alkol kullanılmadan genellikle sprite, nar şurubu ve portakal suyuyla hazırlanan bir alkolsüz içecektir

Doğru Cevap: A

Soru 21

Bartender: …
Customer: Not too sweet. You can bring the sugar on the side.
Aşağıdakilerden hangisi yukarıdaki konuşmayı doğru şekilde tamamlar?

Are you ready to order now?

How would you like your coffee?

Would you like it on the rocks, or blended?

What would you like?

How about some beer?

Açıklama:

Müşteri çok tatlı olmamasını ve şekeri yanında getirebileceklerini söylediğine göre; kahvesini nasıl alacağı sorulmuş olmalıdır.

Doğru Cevap: B

Soru 22

Customer: Do you have any snacks?
Bartender: …
Aşağıdakilerden hangisi yukarıdaki konuşmayı doğru şekilde tamamlar?

We have peanuts, crackers, cheese and corn chips.

We do have some famous mixed drinks.

Your drinks will be ready in a minute.

Anything to drink?

Cream and sugar?

Açıklama:

Müşteri atıştırmalık olup olmadığını sorduğuna göre, yer fıstığı, kraker, peynir ve mısır cipsi olduğunun söylendiği seçenek doğru cevaptır.

Doğru Cevap: A

Soru 23

A customer is complaining that his coffee is cold. What would you say?

Can I call a taxi for you?

Then I apologize. Let me re-make it.

Would you like me to keep a tab?

Your drinks will be ready in a minute.

Would you like ice with that?

Açıklama:

Verilen durumda müşterinin kahvesinin soğuk olduğundan şikayet ettiği söylendiğine göre özür dilenen ve kahvenin yeniden hazırlanacağı belirtilen seçenek doğru cevaptır.

Doğru Cevap: B

Soru 24

Bartender:…Customer: No, can you call a taxi for me? Aşağıdakilerden hangisi yukarıdaki konuşmayı doğru şekilde tamamlar?

Would you like ice with that?

Would you like that on the rocks?

How would you like that?

Do you have a designated driver?

Is that for here or to go?

Açıklama:

Müşteri hayır, benim için bir taksi çağırabilir misiniz dediğine göre; ona, görevli şoförünün olup olmadığı sorulmuş olmalıdır.

Doğru Cevap: D

Soru 25

“Hot water mixed with coffee under pressure. Strong coffee without milk.” What type of coffee is this?

Espresso

Cappuccino

Mocha

Extra shot

Iced coffee

Açıklama:

Tarif edilen kahve türü espressodur. “Capuccino: Coffee that combines steamed milk. Chocolate is put on the top.”; “Mocha: Espresso coffee with hot chocolate and steamed milk.”; “Extra shot: When making coffee, it is measured in shots. Therefore, extra shot means who want very strong coffee.”; “Iced coffee :It is any kind of coffee served with lots of ice, a cold drink.” şeklinde tarif edilen kahve türleridir.

Doğru Cevap: A

Soru 26

What is NOT another way of saying “What would you like to order?” at a café or in a bar?

What would you like to have?

What are you having?

What can I get you?

What is your pleasure?

Would you like me to keep a tab?

Açıklama:

"Would you like me to keep a tab?" soru cümlesi “Adisyon açmamı ister misiniz?” anlamında kullanılır, dolayısıyla doğru cevaptır.

Doğru Cevap: E

Soru 27

Waiter : …
Customer : I think that’s enough for now. Thank you.
Aşağıdakilerden hangisi yukarıdaki konuşmayı doğru şekilde tamamlar?

Would you like another?

How would you like that?

What kind of sandwiches would you like?

Are you ready to order?

What would you like to order?

Açıklama:

Verilen durumda müşteri “Şimdilik bu yeter sanırım. Teşekkür ederim.” dediğine göre garson “Başka bir tane ister misiniz?” demiş olmalıdır.

Doğru Cevap: A

Soru 28

Tea
Do you know who drank tea first? It really is not possible to answer this question but there is a little story about the beginning of tea. According to the legend, about 2737 BC, the Chinese emperor, Shen Nung, who was interested in plants and herbs, was sitting under a tree. His servant gave him a glass of boiled water and some leaves from the tree fell into this glass. Instead of throwing it away, the emperor tried to drink it and liked it. The tree was Camellia Sinensis, and the drink that came from its leaves is what we call tea today. Of course it is not possible to know if this story is true but the first tea drinkers were the Chinese. Tea spread to the world from China. The words for tea also come from two different Chinese dialects. Mandarin and Cantonese: Cha and Amoy te. Tea is a soft drink. It is prepared by pouring hot boiling water over the tea leaves. Tea is one of the most widely drunk beverages. Tea comes from a bush/plant called Camellia Sinensis. After tea is harvested there is a long process of drying it and getting it ready for tea lovers. However, depending on the process we get different types of tea. Here are some:

Green tea : The tea leaves are dried very quickly in an oven.
Black tea : The tea leaves oxidize and become rich in their flavor.
White tea : The tea leaves are picked just as they are starting with silky hair on their leaves.
Flavored teas : Black tea leaves are mixed with natural flavors. One of the most famous flavored tea is Earl Grey where the black tea is mixed with bergamot oil. Black tea is mostly mixed with fruits or spices. Some types of flavored teas would be vanilla tea, apple tea, orange tea, cinnamon tea etc.

Which sentence is NOT correct according to the text?

The first tea drinkers were the Chinese.

If the tea leaves oxidize and become rich in their flavor, it is called as green tea.

Tea spread to the world from China.

The words for tea also come from two different Chinese dialects. Mandarin and Cantonese: Cha and Amoy te.

One of the most famous flavored tea is Earl Grey where the black tea is mixed with bergamot oil.

Açıklama:

Metinde verilen bilgiler incelendiğinde çay yapraklarının oksitlenmesiyle oluşan ve yoğun aromalı çay türünün yeşil çay değil siyah çay türü olduğu anlaşılmaktadır.

Doğru Cevap: B

Soru 29

Green tea : The tea leaves are dried very quickly in an oven.
Black tea : The tea leaves oxidize and become rich in their flavor.
White tea : The tea leaves are picked just as they are starting with silky hair on their leaves.
Flavored teas : Black tea leaves are mixed with natural flavors. One of the most famous flavored tea is Earl Grey where the black tea is mixed with bergamot oil. Black tea is mostly mixed with fruits or spices. Some types of flavored teas would be vanilla tea, apple tea, orange tea, cinnamon tea etc.

According to the little story about the beginning of tea who drank tea first?

Chinese emperor, Shen Nung

Camellia Sinensis

Mandarin and Cantonese

Cha and Amoy te

Earl Grey

Açıklama:

Çayın başlangıcıyle ilgili hikayeye göre çayı ilk içen kişi Çin İmpratoru Shen Nung’dur.

Doğru Cevap: A

Soru 30

TeaDo you know who drank tea first? It really is not possible to answer this question but there is a little story about the beginning of tea. According to the legend, about 2737 BC, the Chinese emperor, Shen Nung, who was interested in plants and herbs, was sitting under a tree. His servant gave him a glass of boiled water and some leaves from the tree fell into this glass. Instead of throwing it away, the emperor tried to drink it and liked it. The tree was Camellia Sinensis, and the drink that came from its leaves is what we call tea today. Of course it is not possible to know if this story is true but the first tea drinkers were the Chinese. Tea spread to the world from China. The words for tea also come from two different Chinese dialects. Mandarin and Cantonese: Cha and Amoy te. Tea is a soft drink. It is prepared by pouring hot boiling water over the tea leaves. Tea is one of the most widely drunk beverages. Tea comes from a bush/plant called Camellia Sinensis. After tea is harvested there is a long process of drying it and getting it ready for tea lovers. However, depending on the process we get different types of tea. Here are some:

Green tea : The tea leaves are dried very quickly in an oven.

Black tea : The tea leaves oxidize and become rich in their flavor.

White tea : The tea leaves are picked just as they are starting with silky hair on their leaves.

Flavored teas : Black tea leaves are mixed with natural flavors. One of the most famous flavored tea is Earl Grey where the black tea is mixed with bergamot oil. Black tea is mostly mixed with fruits or spices. Some types of flavored teas would be vanilla tea, apple tea, orange tea, cinnamon tea etc.

According to the text, if the tea leaves are picked just as they are starting with silky hair on them what type of tea are they?

Green tea

Black tea

White tea

Early Grey tea

Flavored tea

Açıklama:

Soruda verilen bilgi doğrultusunda bu çay türünün beyaz çay olduğu anlaşılmaktadır. Green tea, “The tea leaves are dried very quickly in an oven.”, black tea “The tea leaves oxidize and become rich in their flavor.“; flavored tea ve yine çeşnili bir çay türü olan earl grey tea ise, “Black tea leaves are mixed with natural flavors. One of the most famous flavored tea is Earl Grey where the black tea is mixed with bergamot oil. Black tea is mostly mixed with fruits or spices. Some types of flavored teas would be vanilla tea, apple tea, orange tea, cinnamon tea etc.” şeklinde tanımlanmaktadır.

Doğru Cevap: C

Soru 31

The bartender starts working _____ seven o’clock every morning.
Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

from

Açıklama:

Saatlerden önce ‘at’ kullanılır.

Doğru Cevap: A

Soru 32

The hotels in Fethiye open __________ June, 15^th.
Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

from

Açıklama:

Günün belli olduğu tarihlerden önce ‘on’ kullanılır. Soruda ay ile birlikte gün de verildiği için on kullanmalıyız.

Doğru Cevap: C

Soru 33

Which one of the following expressions is used by the customers at a cafe?

Are you finished eating?

Are you ready to order?

Do you want anything else?

Can I get you anything else?

Do you have orange juice?

Açıklama:

"Portakal suyunuz var mı?" ifadesi müşteriler tarafından kullanılmaktadır.

Doğru Cevap: E

Soru 34

Waiter: Are you ready to order, madam?
Customer: I think so.
Waiter: _____________________
Customer: Tomato soup and mineral water please.
Waiter: Certainly.
Complete the dialogue with the most appropriate sentence.

What would you like to eat?

Would you like to have tomato soup?

What do you want to drink?

What is your order?

What would you like to have?

Açıklama:

Restoranda garsonun sipariş alırken kullanması gereken yapı "Ne almak istersiniz?" anlamında ‘What would you like to have?’dir.

Doğru Cevap: E

Soru 35

Bartender: What is your pleasure sir?
Customer: Whisky sour, please.
Bartender: ______________________?
Customer: No, thanks.
Complete the dialogue with the most appropriate sentence.

Would you like ice with that?

Would you like another?

What would you suggest?

Do you have any specialties?

What can I get you?

Açıklama:

Müşteri içecek siparişi verdikten sonra garsonun sorabileceği uygun bir soru bulmalıyız."Buz ister misiniz?" diye sormak içecek siparişinin ardından en anlamlı olan seçenektir.

Doğru Cevap: A

Soru 36

Which one is coffee with whiskey and cream and sometimes sugar is added?

Iced coffee

Turkish coffee

Half caf

Extra shot

Irish coffee

Açıklama:

Viski, krema ve bazen şeker ile yapılan kahveye ‘Irish Coffee’ denir.

Doğru Cevap: E

Soru 37

Which tea do we get when the tea leaves are dried very quickly in an oven?

Herbal tea

Black tea

White tea

Green tea

Linden tea

Açıklama:

Çay yapraklarının fırında hızlı bir şekilde kurutulmasıyla elde edilen yeşil çaydır.

Doğru Cevap: D

Soru 38

What are apple, grapefruit, lemon and lime as material for creating drinks?

Mixers

Liquors

Fruit juices

Soy

Chamomile

Açıklama:

Alkollü veya alkolsüz içecek yapımında birçok ürün kullanılır. Soruda verilen apple (elma), grapefruit (üzüm), lemon(limon) ve lime (misket limonu) meyve suları grubuna dâhildir.

Doğru Cevap: C

Soru 39

What are free refills?

Foods that are free of charge

Drinks that are served by room service

Drinks that are renewed without any cost

Foods that are served at open buffet

Drinks that are served at pool bar

Açıklama:

Free refills ücretsiz olarak yenilenen içecekler için kullanılan bir ifadedir.

Doğru Cevap: C

Soru 40

Which one is an alcoholic drink mixed with fruit juice?

Beverage

Black coffee

Liqueur

Coctail

Black Russian

Açıklama:

Meyve suyuyla alkollü içeceğin karıştırılmasıyla coctail ( kokteyl) elde edilir.

Doğru Cevap: D

Soru 41

What can be said to order something to drink?

I would like to have a cheese sandwich.

Do you have any snacks?

I want to eat some strawberries.

I would like some nuts please.

I'll have a cup of coffee please.

Açıklama:

İçecekle ilgili seçenek E şıkkında verilmiştir.

Doğru Cevap: E

Soru 42

Customer: Do you have any snacks?
Bartender:..................................

How about some beer?

We do have some famous mixed drinks.

We have peanuts, crackers and chips.

How do you take your coffee?

Would you like another?

Açıklama:

Müşteri atıştırmalık olarak neler olduğunu sormaktadır. Bu soruya verilebilecek cevap C seçeneğindedir.

Doğru Cevap: C

Soru 43

The guests will arrive........the 24th of August.

from

for

Açıklama:

günlerin önüne gelen edat ON dur.

Doğru Cevap: B

Soru 44

Would you like that .....the rocks?

from

with

Açıklama:

"would you like that on the rocks?" içeceğin buzlu mu olacağını soran bir sorudur ve edat olarak ON kullanılır.

Doğru Cevap: A

Soru 45

Which of the following is a kind of liquor?

Amaretto

Tonic

Beer

Kahlua

Lemonade

Açıklama:

Beer is a kind of liquor.

Doğru Cevap: C

Soru 46

Which of the following is a drink with red fruit punch and iced tea?

Arnold Palmer

Cassius Clay

Phil Collins

Shirley Temple

Muddy Water

Açıklama:

Cassius Clay is made with red fruit punch and iced tea.

Doğru Cevap: B

Soru 47

Which of the following is a non-alcoholic drink?

Cosmopolitan

Screwdriver

Tom Collins

Cinderella

Black Russian

Açıklama:

Cindrella is a non-alcoholic drink

Doğru Cevap: D

Soru 48

Which of the following is an alcoholic drink?

Long Island Iced Tea

Arnold Palmer

Nada Daiquiri

Dolce & Gabbana

Muddy Water

Açıklama:

Long Island Iced Tea is an alcoholic drink.

Doğru Cevap: A

Soru 49

If a drink is "with a twist", it is served............

cold

without ice

in a bigger glass

with salt

with lemon

Açıklama:

"with a twist" means "adding lemon to the drink"

Doğru Cevap: E

Soru 50

Type of sauces added for flavor is called.........

booze

gratuity

beverage

condiment

free refill

Açıklama:

The type of sauces added for flavor is called condiment.

Doğru Cevap: D

Soru 51

Ordering Drinks in the United States
When you are eating at a restaurant in the United States, the first thing a waiter would ask is whether you would like bottled or tap water. Unlike the tradition in Turkey, you are expected to tell them what type of water you would have. If you say bottled water, then the next question comes: You want it still or sparkling? This might be quite confusing for many Turkish people because it is mostly still water they drink while eating. Anyway, the water you ordered will be brought to you soon. If you are drinking coffee and soft drinks, the waiters will frequently ask you if you want another coffee or coke. If yes, they will refill it for free. In Britain, on the other hand, water and soft drinks must be requested and they are not free.
According to the text, which of the following is TRUE?

You have to pay for coffee or soft drinks in Britain.

In the United States, many people prefer to drink still water.

Turkey and the United States differ a lot regarding eating traditions.

Many restaurants serve water to their customers for free.

Refilling water for free is common in many countries.

Açıklama:

The last sentence of the text "In Britain, on the other hand, water and soft drinks must be requested and they are not free." shows that you have to pay for them.
Refilling water and coffee for free is something common in the United States.
In the text, it is stated that it might be confusing for a Turkish person to be asked whether he wants still or sparkling water because it is not common in Turkey. This is only one difference mentioned in the text. It cannot be generalized as it is in option C.

Doğru Cevap: A

Soru 52

Customer: I'd like to have a double espresso, please.
Waiter: I'm sorry. We cannot serve espresso _______ the moment. There is a problem with the coffee maker.
Customer: Oh! I'll have a Coke, then.
Waiter: I'll be right back.
Fill in the blank with the correct preposition below.

Açıklama:

At is used to point to a specific place or space or time. For example, at 10 o'clock, at noon, at the moment, at the weekend.

Doğru Cevap: C

Soru 53

I. Hımm.. I'll have a regular black tea then, please. II. Are you ready to order? III. I'm afraid we don't have it. May I suggest tea? IV. I'd like to drink a cappuccino, please. V. I'd like my tea straight. VI. With or without milk?
Put the following into correct order to make a meaningful conversation. Choose the correct option.

II - IV - III - I - VI - V

IV - II - I - III - V - VI

II - I - III - IV - V - VI

III - I - II - IV - VI- V

IV - III - I - VI - V - II

Açıklama:

II. Are you ready to order?
IV. I'd like to drink a cappuccino, please.
III. I'm afraid we don't have it. May I suggest tea?
I. Hımm... I'll have a regular black tea then, please.
VI. With or without milk?
V. I'd like my tea straight.
The order above makes the conversation meaningful. The bold words give clues about the unity and the order.

Doğru Cevap: A

Soru 54

Waitress: Are you ready to (1) _____ now?
Customer: Yes, please. I (2) _____ a hamburger.
Waitress: (3) _____ ketchup and some fries?
Customer: Yes, please.
Waitress: (4) ____ to drink?
Customer: Coke, please.
Waitress: With or (5) _____ ice?
Customer: With ice, please.
Waitress: I'll be right back.
Choose the option that best completes the conversation above.

1) eat, 2) would like, 3) Would you like to have, 4) Something, 5) with not

1) talk, 2) would you like to have, 3) Would like, 4) Anything, 5) without

1) order, 2) would like, 3) Would you like to have, 4) What, 5) without

1) order, 2) would you like to have, 3) Would you like to want, 4) Anything, 5) with not

1) order, 2) would like to have, 3) Would you like, 4) Anything, 5) without

Açıklama:

Are you ready to order?
I would like (to eat/have) a hamburger?
Would you like (to have) ketchup and some fries?
Anything / What would you like to drink?
With or without ice?
The alternatives for each blank are given above. The meaningful and grammatical option is E.

Doğru Cevap: E

Soru 55

Tim: Coffee, please.
Waiter: __________ .
Tim: With milk, please.
Choose the option that best completes the dialogue.

How would you take your drink?

Do you want it on the rocks?

Do you have any snacks?

Do you have any house specials?

Would you like to start a tab?

Açıklama:

Do you want it on the rocks? = Do you want it with ice?
Do you have any house specials? = Do you serve anything that is special to this bar/cafe?
Would you like to start a tab? = Do you want to continue to drink?
Do you have any snacks? = Do you have any food like peanuts, biscuits, crackers etc?
How would you take your drink? = Do you want milk / ice / cream etc with your drink?

Doğru Cevap: A

Soru 56

Waiter: _________ ?
Customer: I'll have a glass of white wine, please.
Which of the following can NOT be used to complete the dialogue?

What would you like to have?

What are you having?

What can I get you?

Would you like ice with that?

What is your pleasure?

Açıklama:

Waiters or barmen use the questions in A, B, C and E when taking an order.
The question in C is used to ask for more information about an order, so it is not suitable for this conversation.

Doğru Cevap: D

Soru 57

Waitress: Are you ready to order now?
Customer: Yes, please. I would like a cheese sandwich.
Waitress: _____________ ?
Customer: Yes, please.
Waitress: _____________ ?
Customer: A cup of coffee, please.
Waitress: _____________ ?
Customer: Just black is fine.
Waiter: I'll be right back.
Choose the option that best completes the dialogue.

Would you like lettuce and tomatoes? / What would you like to drink? / With or without ice?

What would you like to drink? / Anything to eat? / Espresso or Americano?

Would you like potato chips with that? / Anything to drink? / Cream and sugar?

Would you like another? / What would you like to drink? / Would you like it double?

What is your pleasure? / What are you having? / Would you like to start a tab?

Açıklama:

Waitress: Are you ready to order now?
Customer: Yes, please. I would like a cheese sandwich.
Waitress: Would you like potato chips with that?
Customer: Yes, please.
Waitress: Anything to drink?
Customer: A cup of coffee, please.
Waitress: Cream and sugar?
Customer: Just black is fine.
Waiter: I'll be right back.

Doğru Cevap: C

Soru 58

Waiter: What can I get for you to drink?
Customer: I'd like a large cappuccino with a shot of caramel flavoring and just a small sprinkle of cinnamon on the top.
Waiter: Right away. Is that for here or to go?
Customer: To go, please...
Waiter: Here you are.
Customer: But it smells caramel, not vanilla!
Waiter: That's because you asked for a shot of caramel.
Customer: I don't think I did. I never order my cappuccino with caramel.
Waiter: Then I apologize for the misunderstanding. I'll re-make it.
Customer: That's OK. And didn't I ask it for here?
Waiter: To go, but I can make it for here.
Customer: That's what I want. Thank you!
Which of the following is TRUE according to the conversation above?

The customer is happy with his cappuccino.

The waiter did not understand the order very well.

The customer wants to drink his cappuccino at the cafeteria.

The waiter and the customer have a terrible argument.

The waiter will bring the customer a cappuccino to go.

Açıklama:

The customer ordered cappuccino with caramel flavor to go, but he says he wants it with vanilla flavor for here. So the waiter will re-make it with vanilla flavor to drink at the cafeteria.

Doğru Cevap: C

Soru 59

Waiter: What would you like to drink?
Customer: _______________ ?
Waiter: I'd suggest Shirley Temple. It's the fav beverage at this cafe.
Customer: What is it?
Waiter: It's a non-alcoholic drink. It's sprite and grenadine syrup.
Customer: OK. I'll give it a go.
Waiter: I'll be right back.
Which of the following best completes the dialogue?

Do you have any snacks?

Do you have any specialties?

Would you like another?

Do you have a designated driver?

What can I get for you?

Açıklama:

The customer is asking for any specialties, in other words, a drink special to that cafeteria.

Doğru Cevap: B

Soru 60

Customer: Do you have any specialties?
Waitress: I'd suggest Bloody Mary.
Customer: __________________ ?
Waitress: It's vodka, tomato juice, lemon juice, Worcestershire sauce, Tabasco sauce, lime.
Choose the option that best completes the dialogue.

What is in Bloody Mary?

How would you like that?

Do you serve it with snacks?

Can I get it double?

What would you suggest?

Açıklama:

The waiter is giving information about what is inside Bloody Mary. So the correct question is "What's in Bloody Mary?"

Doğru Cevap: A

Soru 61

Which of the following is NOT a characteristic of a ‘happy hour’ in a bar?

Drink specials are offered.

The guests might leave more tips for having good time.

There can be live music.

All types of drinks are free.

The bartenders and servants like this time.

Açıklama:

In a bar, ‘happy hour’ is a marketing strategy when liquors/drinks can be sold at discount prices, but not all or free. The correct answer is D.
Bir bar için ‘happy hour’ olarak adlandırılan zaman, içkilerin/içeceklerin indirimli olarak satıldığı bir zaman dilimidir, ancak tamamı ücretsiz değildir. Doğru cevap D’dir.

Doğru Cevap: D

Soru 62

A: Where is the ketchup? B: It’s ________ the red bottle ________ the table.

on / in

in / at

at / at

in / on

in / in

Açıklama:

'In' is used to express the contents of physical objects like bottles, and ‘on’ is used with objects or things that form a surface like tables. The correct answer is D.
Şişe gibi objelerin 'içinde' demek için ‘in,’ masa gibi yüzeylerin üzerinde demek için ’on’ kullanılır. Doğru cevap D’dir.

Doğru Cevap: D

Soru 63

Which question can be used to ask a patron about the sugar in his/her Turkish coffee?

'What kind of coffee drinks do you have?’

‘How do you take your coffee?’

‘Would you like that on the rocks?’

‘What would you like to order?’

‘Would you like me to keep a tab?’

Açıklama:

The question ‘How do you take your coffee?’ is asked to understand if the patron wants sugar, or how much sugar he/she wants. The correct answer is B.
‘How do you take your coffee?’ (Kahvenizi nasıl alırsınız?) sorusu müşteriye şeker isteyip istemediği, veya ne kadar şeker istediğini öğrenmek için sorulur. Doğru cevap B’dir.

Doğru Cevap: B

Soru 64

Which of the following can a bartender/server say while serving an order?

'Coming up sir/ma’m.'

'What can I get for you?'

'I’ll bring your order right away.'

'Here you are.'

'Your drink will be ready in a minute.'

Açıklama:

While serving an order, a bartender/server can say ‘Here you are.’ Expressions in A, C and E are used after taking order and to ask the patron to wait for a short time. B is used to take an order. The correct answer is D.
Sipariş servisini yaparken bar veya servis elemanı ‘Here you are’ (Buyrun) diyebilir. A, C ve E seçeneklerindeki ifadeler sipariş alındıktan sonra ve müşteriye kısa bir süre beklemesi için söylenir. B ifadesi ise sipariş almak için kullanılır. Doğru cevap D’dir.

Doğru Cevap: D

Soru 65

Patron: I would like to have a whiskey. Bartender: With ice? Patron: ___________.

Straight up, please.

I’m okay, thanks.

Not too sweet.

Double shot.

Just black is fine.

Açıklama:

‘Straight up’ means no ice, no mix. The correct answer is A.
‘Straight up’ içki için sek/buz olmadan demektir. Doğru cevap A’dır.

Doğru Cevap: A

Soru 66

Which of the following expressions is the most formal and can be used both in a café and bar to take an order?

What is your pleasure?

What are you having?

What would you like to order?

What can I get to you?

Would you like another?

Açıklama:

‘What would you like to order?’ is the most formal of all the choices and can be used both in a café and a bar. The other choices are more casual and are more suitable for bars. The correct answer is C.
‘What would you like to order? (Ne sipariş vermek isterdiniz?) ifadesi, tüm seçenekler içinde en resmi olanıdır ve hem cafe, hem de bar için uygundur. Diğer seçeneklerdeki ifadeler ise daha günlük dilde olup daha çok bar için uygundur. Doğru cevap C’dir.

Doğru Cevap: C

Soru 67

A customer is paying for the sandwich at the café and wants to leave some tip. Which of the following can he/she say?

Another round, please.

Here or to go?

Nothing for me, thank you.

That’s enough for now, thanks.

Keep the change.

Açıklama:

When a customer wants to leave a tip, he/she might not say anything or say ‘Keep the change,’ or ‘This/That is for you.’ The correct answer is E.
Bir müşteri bahşiş bırakmak istediği zaman hiçbir şey söylemeyebilir veya ‘Keep the change,’ (Üstü kalsın.), ‘This/That is for you’ (Bu senin için.) diyebilir. Doğru cevap E’dir.

Doğru Cevap: E

Soru 68

A customer orders coffee with sugar, but when you bring it, he says he ordered it with no sugar. Which one is the best to answer his complaint? Complete the dialogue. Customer: This coffee is sweet. I did not ask for it. I wanted it without sugar. Server: _______.

I am pretty sure that you ordered it with sugar. Don’t you remember?

Then I apologize. I must have misunderstood it. Let me re-make it.

In my payment order, it says ‘with sugar’. Look here. It’s correct.

Alright sir, I will re-make your coffee, but you have to pay for both coffees.

I will bring you another without sugar for free, but I am certain that you asked for a sweet one.

Açıklama:

When a customer complains about an order, the best answer is the most polite one. Even though the customer is wrong, it is better to accept the order as the servant’s mistake. The correct answer is B.
Bir müşteri bir sipariş hakkında şikayet ettiği zaman, en iyi yanıt en kibar olandır. Müşteri haksız bile olsa, durumu servis elemanının hatasıymış gibi kabul etmek daha doğrudur. Doğru cevap B’dir.

Doğru Cevap: B

Soru 69

In which of the following countries do many people prefer to drink their tea with milk?

Japan

Tibet

China

Russia

England

Açıklama:

In England, many people drink their tea with milk. The correct answer is E.
İngiltere’de pek çok kişi çayını sütlü içmeyi sever. Doğru cevap E’dir.

Doğru Cevap: E

Soru 70

Which of the following types of coffee is made with espresso coffee, hot chocolate and steamed milk?

Extra shot

Americano

Mocha

Cappuccino

Caffè latte

Açıklama:

Mocha is made using espresso coffee, hot chocolate and steamed milk. The correct answer is C.
Mocha kahvesi espresso, sıcak çikolata ve buharda pişirilmiş süt ile yapılır. Doğru cevap C’dir.

Doğru Cevap: C

Soru 71

Put the dialogue in the correct order. Diyalogdaki cümleleri doğru sıraya koyunuz.

I’ll try a Turkish coffee.

I’ll bring your order right away, sir.

Good morning. What would you like to order?

Sweet, please.

How would you like to take your coffee? Sweet, semi-sweet, or without sugar?

III-II-IV-I-V

I-V-IV-II-III

III-I-V-IV-II

V-IV-II-III-I

IV-V-II-I-III

Açıklama:

Konuşmada bir cafede kahve siparişi veriliyor. Doğru sıralama C seçeneğinde verilmiştir.

Doğru Cevap: C

Soru 72

Which sentence completes the dialogue best? ? Diyaloğu en iyi tamamlayan cümle hangisidir?
Waiter: Good afternoon. Are you ready to order?
Customer: Yes, I would like to try the curry chicken salad.
Waiter : With onions?
Customer:No onions please. ________________
Waiter: Yes, ma’m.

I really like almonds.

Do you have onions?

Do you like almonds?

Does it come with almonds?

I love onions.

Açıklama:

Konuşmada konuk körili tavuk salatası sipariş etmektedir ve soğan istemediğini belirtmiştir. Diyaloğu en doğru tamamlayan cümle D seçeneğinde verilmiştir: Bademle mi servis ediliyor?

Doğru Cevap: D

Soru 73

Which sentence completes the dialogue best? ? Diyaloğu en iyi tamamlayan cümle hangisidir?
Bartender: What are you having, sir?
Customer: What would you suggest?
Bartender: We have excellent German beer. Can I get you one?
Customer: Ok, I’ll have that.
Bartender: ____________________
Customer: No, I’ll have just one bottle of beer.

What would you like to drink, sir?

Do you have any specialties?

I would like some nuts please.

Would you like to start a tab?

What is your pleasure?

Açıklama:

Konuşmada eksik olan cümle Would you like to start a tab? yani adisyon açmak ister misinizdir. Diğerlerinin anlamı sırasıyla şöyledir: Ne içmek istersiniz? Spesialiteniz var mı? Biraz çerez/fındık istiyorum ve ne arzu ederdiniz?

Doğru Cevap: D

Soru 74

What would you say to order your drink with ice? İçeceğinizi buzlu sipariş etmek için ne söylersiniz?

No mix

I would like a pint

With a twist

On the rocks

Top shelf

Açıklama:

İçeceğinizi buzlu istiyorsanız kullanılması gereken terim on the rocks olmalıdır. Diğerlerinin anlamı sırasıyla şöyledir: karıştırmadan, yarım litre istiyorum, limonlu ve en iyi kalite.

Doğru Cevap: D

Soru 75

What should you say if you want to leave a tip for the barman? Barmene bahşiş bırakmak isterseniz ne söylemelisiniz?

Straight up.

A double, please.

Do you have any snacks?

I am okay.

Keep the change

Açıklama:

Bahşiş bırakmak için kullanılması gereken cümle keep the change yani üstü kalsın olmalıdır. Diğerleri sırasıyla sek, duble, atıştırmalık var mı ve benim için yeterli anlamına gelmektedir.

Doğru Cevap: E

Soru 76

A customer is complaining about the coffee. He wanted to have it black, but you served it with cream and sugar. What would you say?
Bir müşteri sade kahve yerine krema ve şekerli servis etmiş olduğunuz için şikayet ediyor. Ne söylersiniz?

I must have misunderstood you. Let me re-make it.

I promise this time it will be with cream and sugar.

You have ordered your coffee with cream and sugar.

That’s because you asked for a black coffee.

It tastes great with cream and sugar. You should try it.

Açıklama:

Böyle bir durumda karşılaştığınızda müşteriye sizi yanlış anlamış olmalıyım. Müsaade edin tekrar hazırlayayım ifadesi ile cevap vermek en uygun olandır.

Doğru Cevap: A

Soru 77

Which sentence completes the dialogue best? ? Diyaloğu en iyi tamamlayan cümle hangisidir?
Waiter: What would you like to drink?
Customer: I’ll have a cup of tea.
Waiter: May I suggest white tea?
Customer: White tea?
Waiter: Yes, ______________________. It is different from green tea. For green tea, the leaves are dried very quickly in an oven. And for black tea, the leaves oxidize and become rich in their flavor.
Customer: Ok, then I’ll have white tea.

The tea leaves are often mixed with fruit or spices like cardamom.

The tea leaves are picked just as they are starting with silky hair on their leaves.

Vanilla tea, apple tea, orange tea, cinnamon tea are some examples.

For Earl Grey the tea leaves are mixed with bergamot oil.

Black tea leaves are mixed with natural flavors. Black tea is very tasty.

Açıklama:

Beyaz çayla ilgili bilgi yani tomurcuk halinde toplandığı sadece B seçeneğinde verilmiştir. Diğer seçeneklerde verilen bilgiler siyah çay ile ilgilidir.

Doğru Cevap: B

Soru 78

What is decaf? Decaf nedir?

Strong coffee without milk.

Coffee with reduced caffeine

Coffee and hot water

Coffee made with steamed milk

Coffee latte made with soy milk

Açıklama:

Decaf B seçeneğinde verilen kafeini azaltılmış kahvedir. Diğer seçeneklerde verilenler sırasıyla şöyledir: Espresso, Americano, Coffee Latte ve soy.

Doğru Cevap: B

Soru 79

Which of the following does not belong to fruit juices? Aşağıdakilerden hangisi meyve sularına ait değildir?

Cranberry

Grapefruit

Lime

Pineapple

Amaretto

Açıklama:

Verilen cevaplar sırasıyla yaban mersini, greypfrut, misket limonu, ananas ve amaretto anlamına gelmektedir. Meyve suyu grubundan sayılmayan amarettodur.

Doğru Cevap: E

Soru 80

What is the non-alcoholic drink Arnold Palmer made of? Arnold Palmer adlı alkolsüz içeceğin içeriği nedir?

Red fruit punch and iced tea

Diet Coke and grenadine syrup

7-Up with Lemonade

Iced tea and lemonade

Cola and orange juice

Açıklama:

Alkolsüz bir içecek olan Arnold Palmer D seçeneğinde verilen buzlu çay ve limonatadan oluşur. Diğer içerikler sırasıyla şu içeceklere aittir: Cassius Clay, Dolce &Gabbana, Phil Collins ve Muddy Water.

Doğru Cevap: D

Soru 81

Why do cafes and bistros are open early in the morning?
because ………………….................................... .

many of the locals and visitors want a cup of coffee or tea in the morning.

especially cafes and bistros are very cheap for locals and tourists.

cafe and bistro owners have to prepare hot drinks early every morning.

breakfast and special dishes require early preparation in cafes and bistros.

The local authorities want cafe and bistro owners open them early.

Açıklama:

many of the locals and visitors want a cup of coffee or tea in the morning.

Doğru Cevap: A

Soru 82

Who comes to the Bistro in the afternoon which is called happy hour?

Sailor and fishermen often come to have a rest and chat in bistros.

People from the beaches and hotels in the area come to bistros.

Bank workers and hotel staff visit bistros to meet with their customers.

School children enjoy very much to have cold beverages after school.

Only local people meet in bistros to have news about their town.

Açıklama:

People from the beaches and hotels in the area come to bistros.

Doğru Cevap: B

Soru 83

Find the best question that the waiter will most likely ask the customer for the following situation.
At a café, a customer has just drunk something before having his lunch. A waiter noticed that the customer finished his drink and approached him and asked:
Waiter: ………………………………………………………. ?
Customer: Yes, please. I would like to have a cheese sandwich.

Have you ever eaten banana soup or salad?

How long have you been here in the happy hour?

Are you ready to order your lunch now?

Would you like to have tea or coffee?

Why don’t you try another cup of coffee before lunch?

Açıklama:

Are you ready to order your lunch now?

Doğru Cevap: C

Soru 84

Which one of the following options would be the most suitable and alternative question instead of “What is your pleasure sir?”?
Bartender: What is your pleasure, sir?
Customer: I really don’t know what to have, any suggestions?

What do you like most among refreshments?

Do you know our bitro’s special drink?

Do you remember your last drink?

What would you like to drink sir?

Would you mind if I brought you hot soup?

Açıklama:

What would you like to drink sir?

Doğru Cevap: D

Soru 85

At a café, a foreign customer orders a cup of Turkish coffee. Just after serving the coffee, waiter warns the customer on not drinking the last drops of the Turkish coffee. Why does the waiter warn the customer about such a drinking manner about Turkish coffee.
Waiter: Here you are.
Customer: Thanks.
Waiter: Let me warn you not to drink the last drops!

Gounds can only be eaten.

Grounds may have a sour taste.

Coffee grounds are very sugary.

Coffee grounds are not good for health.

Coffee grounds stay in the cup and cannot be drunk.

Açıklama:

Coffee grounds cannot be drunk.
Coffee grounds stay in the cup and not to be drunk.

Doğru Cevap: E

Soru 86

At a bar, a waiter gets the orders of customers.
Waiter: What would you like sir, madam?
Customer: May I have house Bloody Mary?
Waiter: Would you like it “on the rocks”, or blended?
Customer: On the rocks please.
What does the waiter and the customer mean by “on the rocks”?

A drink with ice cubes

A neat drink without ice

A mixed drink with martini

A type of a beverage glass

A special glass for strong drinks

Açıklama:

A drink with ice cubes

Doğru Cevap: A

Soru 87

What will a bartendar offer you If you are very tired and want to wake up very quickly?

double martini

double espresso

cold cola

orange juice

a smoothy

Açıklama:

double espresso

Doğru Cevap: B

Soru 88

When a customer orders his/her drink by adding “straight up, please”, where or in what kind of place does he/she order a drink?

At a restaurant

At a bistro

In a bar

In a café

At a buffet

Açıklama:

In a bar

Doğru Cevap: C

Soru 89

If you do not want anything in your coffee, how would you order it?

Coffee only with cream please.

May I have coffee with milk please?

Will you bring me coffee with milk and cream?

May I have black coffee please?

I would like to have coffee with chocolate.

Açıklama:

May I have black coffee please?

Doğru Cevap: D

Soru 90

Where can you hear the following offers?
Would you like a double?
Would you like to start with a tab?
You should try our potato chips.
Nuts may go well with your bear.
May I offer you our special snacks?

At a restaurant

At a Canteen

At a buffet

At a café

At a bar

Açıklama:

At a Café
At a bar

Doğru Cevap: E

Soru 91

A: Did you have good time ....(1).... your birthday?
B: Yeah, it was great! We were ....(2).... Eskişehir.
Which of the following options completes the blanks best?

at/on

in/in

on/in

in/at

on/at

Açıklama:

A: Did you have good time on your birthday?
B: yeah, it was great! We were in Eskişehir.

Doğru Cevap: C

Soru 92

A: Where is Sinan?
B: He may be ...(1)... his home or ...(2)... his class.
Which of the following options completes the blanks best?

at/at

in/on

in/in

-/in

at/in

Açıklama:

A: Where is Sinan?
B: He may be at his home or in his class.
The correct option is e. Doğru cevap e seçeneğidir. Cevabınız yanlış ise kitabınızın 70 ve 71. sayfalarına bakınız

Doğru Cevap: E

Soru 93

Which of the following is NOT a phrase used by a waiter/barman for starting to take the order in a bar?

What would you like to have?

Would you like another?

What are you having?

What can I get you?

What can I get for you?

Açıklama:

Would you like another? is asked by the waiter/barman after the drinks or food is served. The correct option is b. Doğru cevap b seçeneğidir. Bu ifade ilk siparişi alırken değil, ancak daha sonraki sipariş alımında kullanılır.

Doğru Cevap: B

Soru 94

Which of the following questions is asked by a customer for ordering or asking for something to eat?

Do you have any snacks?

Do you have a designated driver?

Would you like ice with that?

Do you have hot chocolate?

Would you like that on the rocks?

Açıklama:

'Do you have any snacks?' is asked by a customer for ordering or asking for something to eat.

Doğru Cevap: A

Soru 95

You are a customer and want to leave a tip for the barman, which expression would be the right one?

Nothing for me thank you.

Another round please

Straight up!

Keep the change!

I am okay.

Açıklama:

If the customer pays for the drinks and says 'Keep the change!', you understand that it's the tip for you.
If the customer pays for the services and says 'Keep the change!', you understand that it's the tip for you. The correct answer is d. Doğru cevap d seçeneğidir. "Keep the change!" Üstü kalsın anlamına gelir.

Doğru Cevap: D

Soru 96

What is the coffee which includes Espresso coffee with hot chocolate and steamed milk called?

Mocha

Americano

Irish coffee

Cappucino

Soy

Açıklama:

Mocha is the coffee which includes Espresso coffee with hot chocolate and steamed milk.

Doğru Cevap: A

Soru 97

Which of the following non-alcoholic drinks includes iced tea and lemonade?

Phil Collins

Cassius Clay

Arnold Palmer

Cinderella

Nada Daiquiri

Açıklama:

Arnold Palmer includes iced tea and lemonade. The correct answer is C. Doğru cevap c seçeneğidir. Cevabınız yanlış ise kitabınızın 79. sayfasına bakınız.

Doğru Cevap: C

Soru 98

What is the glass used to serve champagne called?

Mug

Collins glass

High ball

Champagne flute

Snifter

Açıklama:

It's a champagne flute. The correct answer is d. Doğru cevap d seçeneğidir. Cevabınız yanlış ise kitabınızın 80. sayfasına bakınız.

Doğru Cevap: D

Soru 99

What are the types of sauces added for flavor called?

Booze

Beverage

Condiment

Corkscrew

Cocktail

Açıklama:

A condiment is a type of sauce added for flavor.

Doğru Cevap: C

Soru 100

You ............ a drink if you want to empty from a container.

add

fill

shake

stir

pour

Açıklama:

You pour a drink if you want to empty from a container.

Doğru Cevap: E

Ünite 5

Soru 1

Guest: Where can we ____________ ?
Receptionist: You might want to try the Chinese restaurant.
Which one of the following completes the dialogue above?
Aşağıdakilerden hangisi yukarıdaki konuşmayı doğru şekilde tamamlar?

eat something

see something

anything to eat

something to eat

eat everything

Açıklama:

Müşteri ‘Nerede birşeyler yiyebiliriz’ diye sorduğunda resepsiyon görevlisi nezaket kuralları biçiminde olumlu olarak yanıt verir. İngilizcede soru kalbı ‘Where can we eat someting…’ şeklindedir.

Doğru Cevap: A

Soru 2

Guest: I am ____________a historical site. Receptionist: Well, you can visit the Zeugma museum in the city center.Which one of the following completes the dialogue above?Aşağıdakilerden hangisi yukarıdaki konuşmayı doğru şekilde tamamlar?

looking for

looking at

look for

seeing

seeing at

Açıklama:

Müşteri ‘Tarihi değere sahip bir yer bakınıyorum ’diye dolaylı bir tavsiye istemektedir. Resepsiyon görevlisi nezaket kuralları biçiminde olumlu olarak yanıt verir. İngilizcede bu tümce kalıbı ‘I am looking for…’ şeklindedir.

Doğru Cevap: A

Soru 3

Guest: _______you recommend a shopping center?Receptionist: Yes, I would highly recommend our souvenir’s shop at the lobby. Which one of the following completes the dialogue above?Aşağıdakilerden hangisi yukarıdaki konuşmayı doğru şekilde tamamlar?

Could

Would

Will

Are

Don't

Açıklama:

Müşteri ‘Bir alışveriş merkezi tavsiye edebilirimisiniz’ diye sorduğunda resepsiyon görevlisi nezaket kuralları biçiminde olumlu olarak yanıt verir. İngilizcede soru kalıbı ‘Could you recommend…’ şeklindedir.

Doğru Cevap: A

Soru 4

Guest: I feel _______ tired. Is there a spa in the hotel?
Receptionist: Yes, we have one downstairs.
Which one of the following completes the dialogue above?
Aşağıdakilerden hangisi yukarıdaki konuşmayı doğru şekilde tamamlar?

dog

horse

monkey

bird

cat

Açıklama:

‘tired’ sıfatı nitelendirilirken deyimsel olarak sadece ‘dog’ ile tamlanır, anlamı ‘turşu gibi olmak’ yada ‘bitkin düşmek’ anlamındadır.

Doğru Cevap: A

Soru 5

Guest: Is there a snack bar nearby?
Receptionist: Yes, there is one just a(n)________away.
Which one of the following completes the dialogue above?
Aşağıdakilerden hangisi yukarıdaki konuşmayı doğru şekilde tamamlar?

stone’s throw

mile stone

corner stone

hour's drive

gap year

Açıklama:

Müşteri yakınlarda bir hafif yemek büfesinin bulunup bulunmadığını sorduğunda resepsiyon görevlisi olumlu olarak yanıt verirken ‘...taş atımlık mesafe’ anlamında bir deyim kullanmaktadır İngilizcede bunun karşılığı ‘…stone’s throw away’ şeklindedir.

Doğru Cevap: A

Soru 6

Guest: Is there a swimming pool in the hotel?Receptionist: You _________the private pool in your suit.Which one of the following completes the dialogue above?Aşağıdakilerden hangisi yukarıdaki konuşmayı doğru şekilde tamamlar?

may enjoy

will enjoy

would like

can swim

should swim

Açıklama:

Müşteri otelde yüzme havuzu olup olmadığını sorduğunda resepsiyon görevlisi nezaket kuralları biçiminde olumlu olarak yanıt verirken tümcesi ‘...tadını çıkarabilirsiniz’ şeklinde bitmektedir. İngilizcede bunun karşılığı ‘You may enjoy…’şeklindedir.

Doğru Cevap: A

Soru 7

Guest: Do you have a Babysitting service in the hotel?
Receptionist: I would highly recommend our kid’s club department where your children would _______________.
Which one of the following completes the dialogue above?
Aşağıdakilerden hangisi yukarıdaki konuşmayı doğru şekilde tamamlar?

be in good hands

be out of this world

fell short of your expectations

pay through the nose

fell over themselves

Açıklama:

bebek bakıcılığı servisi olup olmadığını soran müşteriye, resepsiyon görevlisi çocuklarını sağlam ellere teslim edebileceklerine dair güvence vermektedir. ‘sağlam ellere teslim edebilme’ deyimi ‘to be in good hands’ karşılamaktadır.

Doğru Cevap: A

Soru 8

We ate a hamburger __________ French fries.
Which one of the following completes the dialogue above?
Aşağıdakilerden hangisi yukarıdaki konuşmayı doğru şekilde tamamlar?

and

but

while

because

Açıklama:

'Hamburger ve patates kızartması yedik’ cümlesinde ‘ve’ bağlacını ‘and’ karşılamaktadır.

Doğru Cevap: A

Soru 9

________ we had no Concierge, we still had asatisfactory room service.Which one of the following completes the dialogue above?Aşağıdakilerden hangisi yukarıdaki konuşmayı doğru şekilde tamamlar?

Although

Because

But

Since

Whereas

Açıklama:

‘kapıcı bulunmamasına karşın oda servsi yinede tatminkardı’ ifadesinde zıtlık bildiren bağlaç ‘ ‘e karşı’ İngilizcede ’although’ bağlacı karşılamaktadır.

Doğru Cevap: A

Soru 10

_______ Ahmet _______ his colleagues could understand what their Chefs were saying when they spoke French since Ahmet can only speak Turkish and some English.
Which one of the following completes the dialogue above?
Aşağıdakilerden hangisi yukarıdaki konuşmayı doğru şekilde tamamlar?

Neither / nor

Both / or

Not only / so

Either / nor

While / but

Açıklama:

‘Ne Ahmet nede Arkadaşları Şeflerinin Fransızca konuştuklarını anlıyordu çünkü Ahmet sadece Türkçe ve birazda İngilizce biliyor’ ifadesinde ‘Ne…nede..’ kalıbının kullanılması İngilizce karşılığı ‘neither…nor..’ dur.

Doğru Cevap: A

Soru 11

What does “target audience” mean?

Hedef kitle

Favori destinasyon

Çocuk bahçesi

Fiziksel aktiviteler

Yüzme havuzu

Açıklama:

There are certainly different amenities for different “target audiences.” For example, there are active, or high-energy vacationers, who always want to be doing something that will keep them moving- such as exercise rooms, pools, and outdoor sports. Burada “target audience” ile kastedilen özellikle otellerin hitap ettiği hedef kitledir.

Doğru Cevap: A

Soru 12

Which one is one of the types of hotel visitors?

Sedentary

Low-key

Active

High-energy

All of the above

Açıklama:

There are active, or high-energy vacationers, who always want to be doing something that will keep them moving- such as exercise rooms, pools, and outdoor sports. There are also the sedentary or low-key visitors who also like activity, but they want to watch someone doing that activity. That is, they don’t want to be the ones who are actually doing the activities. The amenities that best suit this target population are places to eat, drink, relax, and watch entertainment. Finally, there are the families, who can be a mixture of high and low energy. Maybe the kids want non-stop activity, but the parents want to take it easy.

Doğru Cevap: E

Soru 13

Which group is looking for places to eat, drink, and relax?

Mixture of high and low energy

High energy

Active

Sedentary

None of the above

Açıklama:

There are also the sedentary or low-key visitors who also like activity, but they want to watch someone doing that activity. That is, they don’t want to be the ones who are actually doing the activities. The amenities that best suit this target population are places to eat, drink, relax, and watch entertainment.

Doğru Cevap: D

Soru 14

How many of the items below are standard amenities in a hotel?

clean bed

clean shower

clean towels

a television

a telephon

a hairdryer

an iron

Açıklama:

As a standard feature each hotel room must have a nicely made clean bed, if it is en suite, a clean shower, clean towels, a television and a telephone, a closet for hanging clothes, a hairdryer and an iron.

Doğru Cevap: A

Soru 15

Which one is one of the complimentary toiletries in a hotel?

Shampoo

Hair conditioner

Soap

Other cosmetics

All of the above

Açıklama:

The complimentary toiletries such as shampoo, hair conditioner, soap and other cosmetics are almost standard in each room.

Doğru Cevap: E

Soru 16

How many of the items below are among facilities in a hotel?

Bar/lounge

Multi-lingual Staff

Boardroom

Boutique/Gift Shop

Private Dining Room

Business Center

Sauna

Club/Concierge Level

Açıklama:

Banquet, Meeting & Conference Facilities, Hair Salon/Barber, 24 hour Room Service, Handicapped Access Airport meet-and-assist (extra charge) Jacuzzi/Whirlpool Babysitting service (extra charge) Limousine service (extra charge) Bar/lounge Multi-lingual Staff Boardroom Pet Friendly Boutique/Gift Shop Private Dining Room Business Center Sauna Club/Concierge Level Security Concierge Spa Fitness Center/Gym Steam Bath Golf nearby Swimming Pool - Outdoor Grand Ballroom Weddings & Celebrations.

Doğru Cevap: A

Soru 17

“I wanted more towels _____ some shampoo from the housekeeping.”

but

although

and

while

not only

Açıklama:

Bu cümleyi en iyi tamamlayan bağlaç “and”dir.

Doğru Cevap: C

Soru 18

“We wanted to go to the pool _______ it was closed.”

and

but

either

because

neither

Açıklama:

Bu cümleyi en iyi tamamlayan bağlaç “but”tır.

Doğru Cevap: B

Soru 19

“Hotels have classifications depending on size, location and who may stay, and it differs from country to country.”
What does the sentence above define?

Hotel amenities

Room service

Hotel facilities

Hotel rating system

Swimming pool

Açıklama:

Hotels have classifications depending on size, location and who may stay. Hotel star rating system differs from country to country. For example, the American star system is different than the European system. European star system is based on 4 stars; the American system has a 5 star system. American Automobile Association uses diamonds for hotel classification instead of stars.

Doğru Cevap: D

Soru 20

What does “in good hands” mean?

do research

very near

to be safe and cared for

to try very hard

very tired

Açıklama:

“in good hands”in anlamı “to be safe and cared for”dur.

Doğru Cevap: C

Soru 21

What does the star-scale mean (from one star to five stars) for the hotels?

The size of the hotel

The capacity for the visitors

The quality of facilities and amenities

The distance from the sea-side

The number of periods it is open

Açıklama:

Otellerin sınıflanmasında kullanılan yıldız sayıları, otellerin tesisleri ve müşterilerine sundukları imkanları simgeler.

Doğru Cevap: C

Soru 22

Which one of the following is not a standard for each hotel room?

A hair conditioner

A closet for clothes

A clean shower

Free Wi-Fi

A telephone

Açıklama:

Her otel odasında var olan bazı standart hizmetler arasında ücretsiz interneti sayamayız.

Doğru Cevap: D

Soru 23

Which of the below is NOT one of the facilities Beverly Hilton Hotel offers to its customers?

24 hour room service

Concierge

Gym

Spa

Olympic pool

Açıklama:

Here is the list of facilities Beverly Hilton Hotel offers to guests.
Banquet, Meeting & Conference Facilities 24 hour Room Service
Airport meet-and-assist (extra charge) Babysitting service (extra charge) Bar/lounge
Boardroom Boutique/Gift Shop Business Center Club/Concierge Level Concierge
Fitness Center/Gym Golf nearby
Grand Ballroom
Hair Salon/Barber
Handicapped Access Jacuzzi/Whirlpool
Limousine service (extra charge) Multi-lingual Staff
Pet Friendly
Private Dining Room Sauna
Security
Spa
Steam Bath
Swimming Pool - Outdoor Weddings & Celebrations

Doğru Cevap: E

Soru 24

Karetta Resort Hotel is a little bit far from the sea-side, ______ there are shuttle rings once in ten minutes to the sea. Which of the below fills out the blank meaningfully?

and

but

because

although

since

Açıklama:

Soruda boşluktan önce otelin biraz uzak olduğu, boşluktan sonra ise servislerin olduğu ifade edilmiş. Bir başka deyişle, karşıt iki fikri bağladığı için doğru cevap "but" dır.

Doğru Cevap: B

Soru 25

Karetta Resort Hotel also has a free beauty salon for ladies ________ this is an extra service in most of the resort hotels. Which of the following fills out the blank meaningfully?

since

and

although

because

either

Açıklama:

Soruda iki zıt önerme bulunmaktadır. Seçenekler arasından, bu önermeleri -e rağmen bağlacıyla bağlamak doğru olacaktır. Doğru cevap "although".

Doğru Cevap: C

Soru 26

It is better to make an-early reservation for this hotel __________ it is very crowded in summer seasons and it not easy to find rooms in this season. Which of the following fills out the blank meaningfully?

whereas

either

but

because

although

Açıklama:

Bu soruda arasında boşluk olan iki cümle arasında bir sebep sonuç ilişkisi bulunmaktadır. Bu durumda because seçeneği ön plana çıkmaktadır.

Doğru Cevap: D

Soru 27

One of the guests at the hotel asks you to recommend a good restaurant to have dinner. Which one of the following phrases cannot be used as a response?

You should look for someone else……

You might want to try…….

Well, one of my favourite places is …….

Soru 28

Which one of the following symbols is used by American Automobile Association in the classification of hotels?

Star

Gold

Medal

Silver

Diamond

Açıklama:

American Automobile Association tarafından otellerin sınıflanmasında elmas (diamond) simgesi kullanılır.

Doğru Cevap: E

Soru 29

According to Luxury and Resort Travel, an online travel journal, what is the most favored hotel amenity according to guests?

Clean sheets

Clean pools

Good room service

In-room internet Access

Delicious foods

Açıklama:

Luxury and Resort Travel dergisi tarafından yapılan araştırmaya göre misafirlerin yaklaşık yüzde 42 si en favori hizmet olarak oda içi internet erişimini seçmişlerdir.

Doğru Cevap: D

Soru 30

Some of the hotels in the world offer interesting services and amenities. Which one of the following is served by Tides Riviera Maya Hotel in Mexico?

A baby butler

A soap concierge

A ghost hunt tour

Three ways of transport

A book reader

Açıklama:

Mexico’ daki bu otel, müşterilerine değişik sabunları sunan ve bunları kullanmalarını öneren bir sabun danışmanlığı hizmeti vermektedir.

Doğru Cevap: B

Soru 31

Which of the following is the main reason of why having a range of amenities is important for a hotel?

Families without children

Tourist groups from abroad

Financial needs of the hotel

Different types of vacationers

Average duration of stay

Açıklama:

When vacationers are making choices about hotels, one of the most important factors is the quality and quantity of amenities and available facilities.Different target audiences such as active, sedentary people or family groups look for different kinds of facilities in a hotel during their stay. Therefore, it is extremely important for the hotel managers to know their target audience well and have a variety of amenities to keep them all happy.

Doğru Cevap: D

Soru 32

What types of amenities do sedentary or low key visitors generally look for?

Places to eat and watch entertainment

Outdoor sports facilities

A supervised play area for kids

Exercise and fitness rooms

Multilingual staff

Açıklama:

The sedentary or low-key visitors like activity, but they want to watch someone doing that activity. The amenities that best suit this target population are places to eat, drink, relax, and watch entertainment. The facilities such as outdoor sports or exercise room are mostly suitable for high energy vacationers and playgrounds are important for families.

Doğru Cevap: A

Soru 33

Which of the following summarises the standard features of a hotel room?

Television, coffee maker,free wifi

A clean bed, closet, toiletries

A sitting area, television, writing desk

Mini bar, comfortable chairs, shower

Telephone, hair dryer, swimming pool

Açıklama:

Each hotel room must have a nicely made clean bed, if it is en suite, a clean shower, clean towels, a television and a telephone, a closet for hanging clothes, a hairdryer and an iron. The complimentary toiletries such as shampoo, hair conditioner, soap and other cosmetics are almost standard in each room.

Doğru Cevap: B

Soru 34

Which of the following hotel amenities is necessary for vacationers, especially the business people, to keep in touch with others?

Mini bar

Restaurant

Writing desk

24 hour room service

In room internet access

Açıklama:

The correct answer is “in room internet access” Because in the past only the business men travelled with their computers but these days families and even romantic couples do not leave their computers at home. Free Wi-Fi helps guests keep in touch with their business or friends.

Doğru Cevap: E

Soru 35

Complete the phone conversation between the hotel staff and the guest.
Staff: ______ for calling the sunshine hotel. How can I help you?
Guest: Hi, I'd like to book a room for my family. I have some questions about your hotel. Do you have any ______ for children. We don't want them to get bored.
S: Yes, sure. We have plenty of things to do for everyone.
G: Great! And are they _______ ? Because me and my wife want to relax while our kids are having good time.
S: Of course they are. We can guarantee that our staff will keep them busy with games and educational activities.

Hello, beds, free

Good morning, mini bar, enjoyable

Thank you, activities, supervised

Good bye, towels, enough

Good morning, food, healthy

Açıklama:

Staff: Thank you for calling the sunshine hotel. How can I help you?
Guest: Hi, I'd like to book a room for my family. I have some questions about your hotel. Do you have any activities for children. We don't want them to get bored.
S: Yes, sure. We have plenty of things to do for everyone.
G: Great! And are they supervised ? Because me and my wife want to relax while our kids are having good time.
S: Of course they are. We can guarantee that our staff will keep them busy with games and educational activities.

Doğru Cevap: C

Soru 36

In which of the following sentences the conjunction is used to combine two similar parts?

Neither the food nor the service was satisfying in that restaurant.

They enjoyed the concert was the tickets were too expensive.

Although the room is small it has a wonderful view.

They will choose either en suite or double room for holiday.

The food served for breakfast is fresh and delicious.

Açıklama:

The conjunction "and" is used to combine two similar or equal parts in a sentence.In the sentence "The food served for breakfast is fresh and delicious". two adjectives are combined to define the food.

Doğru Cevap: E

Soru 37

Which of the following sentences is correct?

I am look a book store.

Could you recommend a restaurant?

Do there a sports centre in the hotel?

You may enjoyable visiting the museum.

Do she know where I can find a shopping centre?

Açıklama:

The sentence B is correct and the other options should be changed as follows.
I am looking for a book store.
Is there a sports centre in the hotel?
You may enjoy visiting the museum.
Do you know where I can find a shopping centre?

Doğru Cevap: B

Soru 38

Which of the following is the problem that has been replied by the hotel staff?
"I'm sorry for the inconvenience Sir. I'll contact the technical service to change it immediately.

The air conditioner is broken

There is no hot water in the room.

The room service is not answering the phone.

The guests next door are too noisy.

The bed sheets are not clean.

Açıklama:

Guest: The air conditioner is broken.
Staff:"I'm sorry for the inconvenience Sir. I'll contact the technical service to change it immediately.

Doğru Cevap: A

Soru 39

Which of the following is not true about the hotel rating system?

Hotels have classifications depending on size and location

European system based on 4 stars.

American system based on 5 stars.

A three star hotel offers some luxurious amenities.

American Automobile Association uses diamonds for hotel classification instead of stars.

Açıklama:

A three star hotel is expensive but comfortable and offers the guests some basic amenities like internet access rather than the luxurious ones.

Doğru Cevap: D

Soru 40

Which of the following idioms can be used to describe a hotel which is very nice and extraordinary?

A stone's throw away.

In good hands

Out of this world

Dog tired

An unearthly hour

Açıklama:

The idioms mean; a stone’s throw away: Very near, close by
out of this world: Very nice and extraordinary
in good hands: to be safe and cared for,
an unearthly hour: Time that is either too early in the morning or too late at night
dog tired: very tired.

Doğru Cevap: C

Soru 41

Which of the following statement can be an example for subordinating conjunction?

The hotel is very close to the beach and it allows pets.

Although the hotel is very expensive, it does not have many facilities.

I did not like this hotel but it is very close to the city centre.

All the desserts look delicious but I am already full.

The hotel has all the facilities but a golf court.

Açıklama:

Subordinating conjunctions join two clauses. A clause is a group of words, which consists of a subject and a verb. For example take ‘I like the hotel’ and ‘It is expensive’. These two clauses have a subject and a verb. Subordinating conjunctions can show contrast or cause and effect. Some of the most common subordinating conjunctions that indicate contrast of ideas are: although, whereas, while… There are also coordinating conjunctions that combine two equal or similar parts. Most common ones are and, but, or... So the options A, C, D and E are examples for coordinating conjunctions, B is an example for subordinating conjunction. The correct answer is B.

Doğru Cevap: B

Soru 42

Staff: Thank you for calling our resort hotel. How may I help you?Guest: I’m thinking about making a reservation and I have some questions about the hotel. Staff: I may be able to help you, what questions do you have? Guest: Me and my husband are planning to spend the weekend in your facility and looking for a relaxing weekend. What kind of activities do you offer? Staff: For you and your husband as relaxing activities you may join our yoga classes start in the morning at 8:00, hiking and cycling organised by our trained staff, we have spa open from 10:00 to 00:00 exclusive for our guests only.Guest: Spa sounds good, can I have further information regarding the services offered by your spa centre? Staff: I can direct you to the reception of our spa centre, please hold while I connect you. Which of the following statements describe best the above-mentioned dialogue?

A guest wants to have information about the amenities and facilities of the hotel.

A guest complains about the bad service she receives at the Spa.

A guest forgot one of her valuables and wants it to be found and sent to her address.

A guest wants to learn about the child care facilities of the hotel.

A guest requests a late check out without an extra payment.

Açıklama:

The guest wants to spend the weekend with her husband at the hotel. She wants to learn what kind of facilities the hotel offers for guests who are looking for some relaxation time. The correct answer is A.

Doğru Cevap: A

Soru 43

Which of the following do American Automobile Association use for hotel rating?

4 stars

5 stars

3 stars

5 diamonds

3 diamonds

Açıklama:

European star system is based on 4 stars; the American system has a 5 star system. American Automobile Association uses diamonds for hotel classification instead of stars. The correct answer is D.

Doğru Cevap: D

Soru 44

Which of the following is not among the five amenities that guests picked as their favourite hotel amenity according to the online travel journal Luxury and Resort Travel?

Flat screen tv and satellite

Clean sheets

24 hour room service

Babysitting services and pet care

Personal butler

Açıklama:

An on line travel journal Luxury and Resort Travel asked guests of different hotels, “What is your favourite hotel amenity?” Here are top five amenities the travellers voted for:
41.18% of the guests voted for ‘in room internet access’. In the second place the guests said ‘24 hour room service’. ‘All I want is clean sheets’ came in third place. Well, some travellers who answered said that they wanted ‘satellite, flat screen TV’. 11.76% of the travellers voted for reliable ‘babysitting services and pet care’. A personal butler is not among the five amenities that guests picked as their favourite hotel amenity according to the on line travel journal Luxury and Resort Travel. The correct answer is E.

Doğru Cevap: E

Soru 45

When a guest complains about the hygiene of the pool which of the following statements she/he is likely to say?

We need some quite and relaxing time, is there a pool with Jacuzzi for adults only?

It is too hot and sunny by the pool; can you put up some shades please?

I don’t prefer to swim in the pool because the chemicals that are used for the hygiene give me allergies.

The kids' pool looks a little bit deep, is there a lifeguard for the kids pool?

The pool is filthy, when was the last time it was cleaned?

Açıklama:

The guest who is not satisfied with the hygiene of the pool is more likely to say "the pool is filthy, when was the last time it was cleaned?" The options A, B and D do not refer to the hygiene of the pool, option C is not a complaint but mentioning the preference of the guest. So the correct answer is E.

Doğru Cevap: E

Soru 46

The hotel ________ has a play room ________ a video room. Given that the above mentioned sentence has a positive meaning, fill in the blanks with the appropriate conjunctions.

neither-nor

either-or

not only-but also

and-or

while-after

Açıklama:

The “neither-nor” conjunction gives a negative meaning to the sentence. “Either-or” states a choice, the answers in the options D and E are irrelevant to the sentence. To give a positive meaning to the sentence the conjunction “not only- but also” should be used. The correct answer is C.

Doğru Cevap: C

Soru 47

A guest complains that his air conditioning is not working properly. Which of the following statement could be a response to this complaint?

From which room are you calling sir? Ok. I will have the technical staff sent to your room right away.

I will have the housekeeping bring you more shampoos and soap. Which room are you in?

We have a fitness centre with sauna and thermal pool. There is also skin care and massage therapy with extra charge.

I’m sorry sir but there are fees for Internet service and print outs in our business centre.

There is a blackout in the town that’s why the elevators are not working. Unfortunately we don’t have a generator; I will share your concerns with the management.

Açıklama:

A possible statement for the complaint about the air conditioner could be “From which room are you calling sir? Ok. I will have the technical staff sent to your room right away”. The statements of the options 'B', 'C', 'D' and 'E' are responses for the request for more shampoos, for information about the fitness centre and Spa, a complaint about the business centre and a complaint about the elevators that are not working due to the blackout. The correct answer is ‘A’.

Doğru Cevap: A

Soru 48

Many hotels like to call themselves "a home away from home". This statement may refer to which of the following?

The hotels allow the guests to cook for themselves.

The hotels offer a comfortable and safe environment for the guests.

The hotels have bungalows and suites.

The hotels are located far away from the city centre.

The hotels offer babysitting service for free.

Açıklama:

Many hotels like to call themselves a home away from home. Therefore, they must offer a comfortable and safe environment for their guests. The correct answer is B

Doğru Cevap: B

Soru 49

Which of the following is among the standard features that each hotel room must have regardless of the star ranking?

Free Wifi

Bathrobes

Clean towels

Free dry cleaner service

Concierge

Açıklama:

As a standard feature, each hotel room must have a nicely made clean bed, if it is en suite, a clean shower, clean towels, a television and a telephone, a closet for hanging clothes, a hairdryer and an iron. The complimentary toiletries such as shampoo, hair conditioner, soap and other cosmetics are almost standard in each room. The amenities and facilities such as bathrobes, free Wifi, free dry cleaner services and concierge are not necessarily the standard but offered by higher star hotels. The correct answer is C.

Doğru Cevap: C

Soru 50

Which of the following activities might best suit for sedentary or low-key visitors?

Water sports

Para sailing

Scuba diving

Jacuzzi

Winter sports

Açıklama:

The sedentary or low-key visitors like activity, but they want to watch someone doing that activity. That is, they don’t want to be the ones who are actually doing the activities. The amenities that best suit this target population are places to eat, drink, relax, and watch entertainment. Water sports, para-sailing, scuba diving and winter sports are suited for active high-energy visitors who want to be doing something. Jacuzzi is more suited for the guests who like to relax and prefer to watch people doing different activities rather than joining these activities. The correct answer is D.

Doğru Cevap: D

Soru 51

Which of the below is NOT one of the facilities Beverly Hilton Hotel offers to its customers?

Room sauna

Security

Steam bath

Gym

Olympic pool

Açıklama:

Here is the list of facilities Beverly Hilton Hotel offers to guests.
Banquet, Meeting & Conference Facilities 24 hour Room Service
Airport meet-and-assist (extra charge) Babysitting service (extra charge) Bar/lounge
Boardroom Boutique/Gift Shop Business Center Club/Concierge Level Concierge
Fitness Center/Gym Golf nearby
Grand Ballroom
Hair Salon/Barber
Handicapped Access Jacuzzi/Whirlpool
Limousine service (extra charge) Multi-lingual Staff
Pet Friendly Private Dining
Room Sauna
Security
Spa
Steam Bath
Swimming Pool - Outdoor Weddings & Celebrations

Doğru Cevap: E

Soru 52

Target audience
The geographical location
The stars the hotel has

Which of the above determine(s) the quality and quantity of amenities and available facilities at the hotel?

I, II, III

Only I

Only III

II and III

I and III

Açıklama:

All the factors mentioned are the determiners of the quality and quantity of amenities and facilities at a hotel.

Doğru Cevap: A

Soru 53

Which of the following visitors are the ones who always want to be doing something that will keep them moving?

Sedentary visitors

High energy visitors

Families as vacationers

Low-key visitors

Businessmen as vacationers

Açıklama:

It is the definition os "High energy visitors"

Doğru Cevap: B

Soru 54

Which of the following is NOT a standard feature of most hotel rooms?

A wi-fi access

Clean towels

A television

A closet

A clean bed

Açıklama:

A wi-fi access is not a standard feature of each hotel room

Doğru Cevap: A

Soru 55

Which of the following might be really useful for the people who want their comfort and like their breakfast early in the morning?

Handicapped access

Conference facilities

Babysitting Service

Grand Ballroom

24-hour room service

Açıklama:

24-hour room service is really helpful for the visitors who want to enjoy a comfortable and luxuries stay in their room.

Doğru Cevap: E

Soru 56

Which of the following is NOT one of the toiletries that can be found in a hotel room?

Shampoo

Soap

Hair conditioner

Hair salon

Cosmetics

Açıklama:

Hair salon is not one of the toiletries that can be found in a hotel room.

Doğru Cevap: D

Soru 57

Which of the following expression means very expensive?

Dog tired

Out of this world

To pay through the nose

To fell over oneself

In good hands

Açıklama:

"To pay through the nose" means very expensive.

Doğru Cevap: C

Soru 58

Which of the following facilities helps one to speak one's own language when he or she arrives at a hotel?

Multi-lingual staff

Limousine service

Golf nearby

Steam bath

Business center

Açıklama:

Multi-lingual staff would be very beneficial if you want to speak your own language when you arrive at a hotel.

Doğru Cevap: A

Soru 59

Which of the following question is asking for a different facility?

Is there an indoor swimming pool?

Do you have any water sports activities?

Do you have instructors for cliff climbing?

How late is the swimming pool open in the evening?

Is there live entertainment tonight?

Açıklama:

"Is there live entertainment tonight?" is a question not dealing with sports facilities and activities

Doğru Cevap: E

Soru 60

Which of the following is an appropriate response to a complaint about a filthy pool?

I will talk to housekeeping right away.

It's a very cold day outside and it can be a reason.

I will have the technical staff come to your room.

I'm sorry we don't have a game room.

I can guarantee you that we have a strict cleaning schedule.

Açıklama:

"I can guarantee you that we have a strict cleaning schedule." is an appropriate response to say that the pool is cleaned every morning and evening.

Doğru Cevap: E

Soru 61

Which of the following conjunctions best completes the sentence below?
"The mini bar has all the drinks ............. beer."

while

nor

either

but

Açıklama:

"but" means "except" here.

Doğru Cevap: E

Soru 62

What do high-energy vacationers want to have in a hotel in which they want to stay ?

outdoor sports

cold beverages

hot drinks

big restaurants

variety of food

Açıklama:

outdoor sports

Doğru Cevap: A

Soru 63

What do sedentary or low-key visitors want to have in a hotel in which they want to stay?

Exercise rooms

Food and drink

Outdoor sports

Outdoor pools

Sports opportunities

Açıklama:

Eat and drink
Food and drink

Doğru Cevap: B

Soru 64

Who would benefit from the facilities of accessible path of travel from arrival to the lobby area, merchandise locations and wheelchair-accessible transportation?

Guests with small children

Visitors with a group

Visitors with diabilities

Guests having illness

Old and middle aged visitors

Açıklama:

Visitors with diabilities

Doğru Cevap: C

Soru 65

Which one of the amenities is very special for mothers and can only be found in some hotels?

Relaxing halls

Entertainment halls

Hair dressers

Baby butler

Sourvenir shops

Açıklama:

Baby butler

Doğru Cevap: D

Soru 66

Which one of the following facilities are children allowed to use alone?

jet ski

water skiing

windsurfing

para-sailing

shallow pools

Açıklama:

shallow pools

Doğru Cevap: E

Soru 67

What is one of the standard complimentary toiletries in each room.

Hair conditioner

Mini refrigerator

Free Wi-Fi

24-hour room service

A desk to write on

Açıklama:

"Hair conditioner" is one of the complimentary toiletries. The correct answer is A. If your answer is not right, you can check your book, page 89.

Doğru Cevap: A

Soru 68

What is one of the facilities that is out of extra charge in a standard hotel?

Airport meet and assist

Jacuzzi and whirlpool

Baybysetting service

Scuba diving

Massage therapy

Açıklama:

"Jacuzzi and whirlpool" The correct answer is option B. Extra charge is not needed for jacuzzi and whirlpool.

Doğru Cevap: B

Soru 69

What do families, who have a mixture of high and low energy members with two or three children, want to have in a hotel.

A bar and a lounge

Water sports and hiking

Swimming pool and playing area

Horse riding and tennis court

A boutique and a gift Shop

Açıklama:

Swimming pool and playing area
"Swimming pool and playing" area are preferred and wanted by the families who have children. The correct answer is C. If your answer is wrong, you can check your book, page 90.

Doğru Cevap: C

Soru 70

What kind of guests prefer hotels which have Banquet, Meeting and Conference Facilities?

Visitors with diabilities

Guests with small children

Guests having illness

Businessmen with a group

Old and middle aged visitors

Açıklama:

Businessmen with a group
Banquet, Meeting and Conference Facilities are preferred by "businessman with a group". the correct answer is D. If your answer is wrong, you can check your book, page 89.

Doğru Cevap: D

Soru 71

What are the activities such as scuba diving, sailing and canoeing are called in the hotel terminology?

Butler service

24-hour room service

Complimentary amenities

Fitness activities

Water sports

Açıklama:

The activities such as scuba diving, sailing and canoeing are called as "water sports" in the hotel terminology. The correct answer is E. If your answer is wrong, you can check your book, page 90.

Doğru Cevap: E

Soru 72

Which amenities and facilities are more suitable for sedentary or low-key visitors?

Jet ski

Windsurfing

Whale watching

Spa

Tennis court

Açıklama:

Sedentary or low-key visitors usually do not like doing the activity, but they may want to watch someone doing that activity. That is, they don’t want to be the ones who are actually doing the activities. Choices A, B, C and E need active involvement, but Spa can be suitable for inactive guests who want to relax. The correct answer is D.

Doğru Cevap: D

Soru 73

Which amenities do families with children more likely prefer?

Steam bath

Supervised play areas

Panoramic view

Scuba diving

Gift shop

Açıklama:

Supervised play areas (gözetimli oyun alanları) are areas with staff observing and taking care of children. The correct answer is B.

Doğru Cevap: B

Soru 74

Which of these is an example for complimentary toiletries?

Iron

Hair dryer

Towels

Coffee

Hair conditioner

Açıklama:

Complimentary toiletries include cosmetics such as shampoo, hair conditioner, soap and body lotion. The correct answer is E.

Doğru Cevap: E

Soru 75

What does a 24-hour room service usually offer?

Dinner/breakfast

Free wi fi

In-room coffee maker

Casino

Computers

Açıklama:

“24-hour room service” might be what some people who really want their comfort and like their breakfast early in the morning or their dinner after a long day to be served in their room need. The correct answer is A.

Doğru Cevap: A

Soru 76

For which of these facilities or amenities do guests usually need to sign up in advance?

Kids club

Bicycle tours

Outdoor swimming pools

Lounge

Fitness center

Açıklama:

Bicycle tours are usually not standart amenities or facilities at hotels. They have to be organized, and there are usually a limited number of bikes. Therefore, guests must sign up in advance to guarantee a bike. The correct answer is B.

Doğru Cevap: B

Soru 77

Which of these amenities is not related to security?

Life vest

Lifeguards

Security guard

Adult supervision

Live variety show

Açıklama:

Live variety shows may include dancing, traditional folk dancing, or traditional Turkish music, singing, etc., so they are not related to security but to entertainment. The correct answer is E.

Doğru Cevap: E

Soru 78

______________ the hotel was very expensive, the service was not very good.
Which of the following option completes the blank best?

And

But

Although

Because

Açıklama:

Although’ (-e rağmen) expresses contrast between the idea in the independent clause and the dependent clause. Normally, a very expensive hotel offers very good service. Therefore, bad service is something unexpected (Otel çok pahalı olmasına rağmen, hizmet çok kötüydü). The correct answer is C.

Doğru Cevap: C

Soru 79

There was ______________ an indoor swimming pool, nor a gym at our hotel.
Which of the following option completes the blank best?

either

not only

neither

whereas

since

Açıklama:

A correlative conjunction consists of a pair of conjunctions. Correlative conjunctions always join grammatically equal elements - nouns with nouns, adjectives with adjectives or clauses with clauses. The parts that they join are equal to one another. These conjunctions always are placed before the parts they join. ‘Neither ..... nor …‘ is a correlative conjunction pair with negative meaning. ‘Nor’ should be complemented with ‘neither’ (Otelde ne kapalı yüzme havuzu, ne de spor salonu vardı). The correct answer is C.

Doğru Cevap: C

Soru 80

Guest: “The bathroom is filthy.” The guest thinks the bathroom is very ______.

dirty

nice

modern

old

large

Açıklama:

You can find in the following dialogue on page 98 in the coursebook:
Guest to maintenance staff : The pool is filthy.
Staff : Sorry?
Guest : The pool is dirty. It’s disgusting. When was the last time it was cleaned.
The correct answer is A.

Doğru Cevap: A

Soru 81

Guest: “We had to pay through the nose for everything at the hotel.” The guest thinks the hotel was very _______.

difficult

unhealthy

different

expensive

economical

Açıklama:

To pay through the nose is an idiom that means ‘very expensive.’ The correct answer is D.

Doğru Cevap: D

Soru 82

Which of the following hotel facilities is mostly provided with extra charge?

Bar/Lounge

Security

Multi-lingual staff

Swimming pool

Limousine service

Açıklama:

Limousine service is mostly provided with extra charge.

Doğru Cevap: E

Soru 83

'.....................' is a good facility for guests who really want their comfort and like their breakfast early in the morning or their dinner after a long day to be served in their room.

24-hour room service

Free Wi-Fi

Casino

Scuba diving

Concierge

Açıklama:

'24-hour room service' is a good facility for guests who really want their comfort and like their breakfast early in the morning or their dinner after a long day to be served in their room.

Doğru Cevap: A

Soru 84

This hotel has ...(1)... a swimming pool ...(2)... a beach area. I don't want to stay there!

both/and

either/or

neither/nor

not only/but also

and/but

Açıklama:

This hotel has neither a swimming pool nor a beach area. I don't want to stay there!

Doğru Cevap: C

Soru 85

Crimaxim was the best hotel I have ever been! It has got ...(1)... and indoor ...(2)... an outdoor swimming pool.

either/or

neither/nor

and/but

not only/but also

either/and

Açıklama:

Crimaxim was the best hotel I have ever been! It has got not only and indoor but also an outdoor swimming pool.

Doğru Cevap: D

Soru 86

Guest: Is there a spa center in the hotel?
Staff: ....................

I would highly recommend our indoor pool, sir.

We have, sir.

Well, one of my favorite places is the new museum.

You might want to try our Chinese restaurant.

Soru 87

What does 'to pay through the nose' mean?

Very near

Very nice and extraordinary

Very hard

Very tired

Very expensive

Açıklama:

'To pay through the nose' means 'very expensive'.

Doğru Cevap: E

Soru 88

If you are 'in good hands', you ...............

are very tired

are happy and full of joy

have slept very well

safe and cared for

are ready to go

Açıklama:

If you are 'in good hands', you are safe and cared for.

Doğru Cevap: D

Soru 89

Which of the following is NOT one of the room facilities at a hotel?

Safe

Valet parking

Hair dryer

Microwave

Ceiling fan

Açıklama:

Valet parking is NOT one of the room facilities at a hotel.

Doğru Cevap: B

Soru 90

Hotel star rating system differs from country to country. European star system is based on ...(1)... stars; the American system has a ...(2)... star system.

5/6

5/7

7/5

4/5

5/4

Açıklama:

European star system is based on 4 stars; the American system has a 5 star system.

Doğru Cevap: D

Soru 91

What sport is this?

Parasailing

Jet ski

Kayaking

Surfing

Snowboarding

Açıklama:

Parasailing

Doğru Cevap: A

Ünite 6

Soru 1

You want to visit a place, and you want to learn the duration of the journey to that place. Which question do you ask?

How much does it take to go there?

How long does it take to go there?

How do I get there from here?

What is the best way to go there?

What can I do to get there?

Açıklama:

The question is about the length of the journey, and the Option B asks about the time of the journey.

Doğru Cevap: B

Soru 2

Which of the following can be used to ask for directions?

Do you have any recommendations for things to do in Eskişehir?

Can I get information about the historic places in Eskişehir?

How far does it take to go to Espark?

How can I get to Espark from here?

Where should I go for a nice gift?

Açıklama:

The option D is a question about asking for direction to Espark, so the correct option is D.

Doğru Cevap: D

Soru 3

Which of the following can be used as a suggestion?

It is a five-minute walk, but the walk is up hill.

There are some nice places to visit here.

Yazılıkaya is definitely worth visiting.

The buses don’t go there.

This rural village has a history reaching back to 3500 BC.

Açıklama:

The Option C is used to give a suggestion, so the correct option is C.

Doğru Cevap: C

Soru 4

What is the best answer for the following question?
Tourist: I have a half-a-day tomorrow. Are there any historic sites I can visit?
You:………………………………….

Well, there are two places that I would recommend.

Well, I haven’t been there for a while.

Well, you may think about taking a sandwich with you.

It’s probably a good idea to fill up your tank before you go there.

It is about forty-five kilometers directly south of Eskişehir.

Açıklama:

The question asks for places to visit and the answer in the option A gives the correct answer.

Doğru Cevap: A

Soru 5

What is the best answer for the following question?
Tourist: I am looking for Nasreddin Hoca Mosque. Do you know where it is?
Local person:………………………………….

Yes, there is.

No, there isn’t.

Yes, there are many mosques here.

I am sorry, but the tram doesn’t go there.

I am afraid I don’t know.

Açıklama:

The question is about asking for direction to a place, and the local person does not know the address. Therefore, the correct option is E.

Doğru Cevap: E

Soru 6

Which of the following can be used to ask about the distance?

How can I get to Haller?

Where is the bus stop?

How far is it from here?

Should I turn right or left?

Excuse me, is there a bank near here?

Açıklama:

The option C is a question to learn the distance between two locations, so the correct option is C.

Doğru Cevap: C

Soru 7

What is the best question for the given answer?
Tourist:……………………………………………
Local person: Well, there are a lot of green areas for a walk in the city.

Where should I go for gift-shopping?

Is there a nice place to drink something?

Where can I listen to some traditional music?

Is there a traditional food that I should eat while I’m here?

Is there a nice place to go for a walk in Eskişehir?

Açıklama:

The answer talks about places to go for a walk, and the question of this response should be about places for a walk, so the correct option is E.

Doğru Cevap: E

Soru 8

What is the best question for the given answer?
Tourist:……………………………………………
Local person: Over there, near the police station.

Excuse me, is there a bank on this street?

Do you have any recommendations?

Is it possible for me to find a ride there?

How long would it take me to get there?

Can you find out the cost and schedule of the minibus?

Açıklama:

The answer gives a direction to a bank, so the question should be about asking for direction. The correct option is A.

Doğru Cevap: A

Soru 9

Which of the following sentences is about the product of a city?

There are many unique villages in the city.

These may be natural wonders, man-made or both.

This rural village has a history reaching back to 3500 BC.

The city has beautiful old houses and fantastic narrow streets.

The city has an intriguing wine industry.

Açıklama:

The question talks about the industrial product of the city and the sentence in the option E gives information about a product of the city, so the correct option is E.

Doğru Cevap: E

Soru 10

What is the best question for the given answer?Tourist:……………………………………………Local person: Yes, you can buy meerschaum pipes which is very famous in Eskişehir.

Are there any historic sites I can visit?

Is there a unique thing that I can buy in Eskişehir?

Are there any holidays or festivals that I should be here for?

Can I talk to anybody about my problem?

Is it possible for me to find someone to take me there?

Açıklama:

The answer talks about the things that can be bought in the city, so the correct option is B.

Doğru Cevap: B

Soru 11

“Abant Lake in Bolu is a popular destination for Turkish people, but it is not on the route of foreign tourists.” What does “not on the route of foreign tourists” mean in the sentence above?

It is highly visited by foreign people.

It is a common place among foreigners.

Foreign people desire to visit there.

It is not visited by foreign tourists.

Foreign people love visiting there.

Açıklama:

Soruda geçen ifade “rotalarında olmaması” anlamına gelir ve belirtilen yerin turistlerce pek fazla ziyaret edilmediğini ifade etmek kullanılır.

Doğru Cevap: D

Soru 12

Bozcaada, one of Turkey’s best-kept secrets, is famous for many things. Which one of the following is not among them?

Beautiful beaches

Winding narrow streets

A mysterious fortress

Wine industry

Thermal water

Açıklama:

Bozcaada ülkemizin batısında yer alan, güzel sahilleri, dar sokakları, üzüm ve şarabıyla ünlenen güzel bir ada ve aynı zamanda tatil beldesidir. Bozcaada termal suyla ünlü değildir.

Doğru Cevap: E

Soru 13

Eskişehir is a well-known city in Turkey. Which one of the following would be a good way to describe Eskişehir?

Eskişehir needs no description.

Eskişehir is in the east of Turkey.

Eskişehir is a big and modern city.

Eskişehir is by the sea of Marmara.

You must visit Eskişehir.

Açıklama:

The fertile and peaceful lands between Sakarya and Porsuk rivers were home to many civilizations since the Stone Age. The history of Eskişehir runs from Hittites to Phrygians, to Greeks, Romans and Byzantium, and finally Ottomans. Eskişehir houses many myths and legends. Today, Eskişehir is a province located at the crossroad of railways and high ways. The city is a modern city worthy of young Turkish Republic.

Doğru Cevap: C

Soru 14

Who is Yunus Emre?

Yunus Emre was a sufi mystic, a poet, a troubadour and a philosopher.

Yunus Emre was an advocate.

Yunus Emre was a famous film director.

Yunus Emre was a founder.

Yunus Emre was a well-known musician.

Açıklama:

Yunus Emre was a sufi mystic, a poet, a troubadour and a very influential philosopher. He has influenced Turkish literature and an outlook to life for the last seven hundred years.

Doğru Cevap: A

Soru 15

You want to visit a place in Eskişehir where a well-known historical figure's grave is located. Where will you go?

To the center of a well-known city.

To the wax museum.

To the library for research.

To a hidden cave up in the mountains.

To Sivrihisar.

Açıklama:

If you go to Eskişehir, you will find the name Yunus Emre used in many places. This humane poet, mystic, dervish, call him what you like, is still appreciated by the Turkish people. His words are quoted, his poems turned into hymns are still sung and his teachings have gone beyond the borders of his home country. There were many other poets who used his name, therefore, there are many locations that claim to have his grave. However, historical facts tell us that his grave is in Sarıköy, Sivrihisar, a township within Eskişehir province.

Doğru Cevap: E

Soru 16

Which sentence best completes the dialogue?
Hotel Guest: Do you think I should visit Seyitgazi?
Concierge: -------------------

It is crowded at this time of the year.

I do not know where Seyitgazi is.

I do not know anything about that place.

Seyitgazi is closed on Mondays.

Seyitgazi is definitely worth visiting in Eskişehir.

Açıklama:

Seyitgazi is in the countryside outside of Eskisehir. This rural village has a history reaching back to 3500 BC. During the Ottoman Empire, Seyitgazi was an important stopping point between Istanbul and Baghdad.

Doğru Cevap: E

Soru 17

In Eskişehir, you want to visit a place which is a ‘locomotive engine factory’. Where will you go?

TUSAŞ

TÜLOMSAŞ

ETİ

Sugar factory

Turkish Air Force Training Base

Açıklama:

Eskişehir's prosperity comes from the railroad and its factories: TÜLOMSAŞ (the only locomotive engine factory), TUSAŞ (aircraft parts and engine factory), sugar factory (one of the first established in the Turkish Republic), brick and tile factories, ETİ (biscuit and food factory) and the strategic Turkish Air Force training base.

Doğru Cevap: B

Soru 18

You want to visit a place which is ‘biscuit and food factory’, where will you go?

TÜLOMSAŞ

Sugar factory

ETİ

TUSAŞ

Brick factory

Açıklama:

Its prosperity comes from the railroad and its factories: TÜLOMSAŞ (the only locomotive engine factory), TUSAŞ (aircraft parts and engine factory), sugar factory (one of the first established in the Turkish Republic), brick and tile factories, ETİ (biscuit and food factory) and the strategic Turkish Air Force training base.

Doğru Cevap: C

Soru 19

You want to visit a place which is ‘aircraft parts and engine factory’, where will you go?

TÜLOMSAŞ

Sugar factory

ETİ

TUSAŞ

Brick factory

Açıklama:

Doğru Cevap: D

Soru 20

What is a soft stone which is mined that you might like to buy in Eskişehir?

Diamond

Meerschaum

Emerald

Silver

Gold

Açıklama:

When we talk about Eskişehir, it is necessary to mention Meerschaum. Meerschaum is a soft white stone which is mined in the Eskişehir province. The mineralogists call meerschaum sepiolite. It is "lületaşı" in Turkish.

Doğru Cevap: B

Soru 21

Who is the prominent person from Eskişehir whose jokes are known not only in Turkey but throughout the world?

Farabi

Dede Korkut

Mevlana

Nasreddin Hoca

Yunus Emre

Açıklama:

This 13th century trickster, philosopher, pedagogue has been known for his quick wit, great humor and his ability to find answers to problems and dilemmas humans face each day. Nasreddin Hodja and his jokes are known not only in Turkey but throughout the world.

Doğru Cevap: D

Soru 22

Which one of the following is one of the places to visit in Eskişehir?

Odunpazarı

Kız Kulesi

Peri Bacaları

Halikarnas Mozolesi

Saat Kulesi

Açıklama:

There are several things to do and see in Eskişehir. The Ottoman-style houses, Kurşunlu Mosque complex (1515) and Atlı Han located in Odunpazarı, the old town, the Porsuk River with its cruise boats and gondolas, theme parks of Sazova and Kentpark in the city and ruins of ancient Phrygian cities and temples outside the city. Odun Pazarı is a very old section of town. There are lots of old, wooden houses that show you traditional Ottoman architecture. Many of the houses have been restored by the municipality.

Doğru Cevap: A

Soru 23

Choose the correct option to give directions to the cafe.

Go straight on, turn left, it is on the left.

Walk down the Bond Street, turn left on the King’s road.

Go straight on, take the first right, walk down the Green Street and turn left. It is on the right.

Go straight on, turn left from the traffic lights, it is at the end of the Street.

Walk down the Bond Street, cross the King’s road, it is at the end.

Açıklama:

“You are here” noktasından yola çıkarak, cafe’ ye düz git, ilk sağa dön, green Street boyunca ilerle ve sola dön” yönergeleriyle ulaşabiliriz.

Doğru Cevap: C

Soru 24

“Walk down the bond street. Turn left on the King’s road. Go straight ahead. It is on the right at the end of the road.” Where are you now?

Hospital

Theatre

Supermarket

Bus station

Cinema

Açıklama:

“You are here” noktasından yola çıkarak. Soru kökünde verilen “Bond Street boyunca ilerle, King Road’dan sola dön, düz git, yolun sonunda sağda” yönergeleri bizi hastaneye götürmektedir.

Doğru Cevap: A

Soru 25

Resme göre aşağıdaki diyalogda verilen boşluklara seçeneklerden hangisi gelmelidir? A: "Excuse me, how can I go to the Italian restaurant?" B: "Walk down the Bond Street, cross the traffic lights. Go______ on. Turn _____on the King’ Road and keep walking. It is at the end on the _____."

right / left / right

straight / right /right

straight / left / right

left / right /right

straight / left /left

Açıklama:

“you are here” ifadesinden yola çıkarak, Italyan restoranı için verilen yol tarifi kalıplarına baktığımızda, dosdoğru git, King Road dan sağa dön, yürümeye devam et, yolun sonunda sağda ifadeleri olmalıdır.

Doğru Cevap: B

Soru 26

Which one is not a good phrase to use when responding to someone who is asking a place far away?

Well, it is quite far.

You had better take a tram.

It is no distance at all.

It is not near.

You should take the bus.

Açıklama:

Diğer seçeneklerdeki ifadelerin hepsi sorulan yerin uzak olduğunu ve tramvay veya otobüse binilmesi gerektiğini ifade eder. Fakat C seçeneğinde yerin hiç uzak olmadığı gibi o durumda söylenmesi mantıksız bir ifade bulunmaktadır. Cevap C seçeneğidir.

Doğru Cevap: C

Soru 27

Which one of the following is a good response to a guest staying at your hotel and calling you to say he got lost while sightseeing?

You shouldn’t have gone too far away.

I was expecting that.

You should call your friends, not me.

I will help you find your way, don’t worry.

I am too busy, please call later.

Açıklama:

Otelinizde konaklayan ve gezerken kaybolduğu için oteli arayan bir müşteriye yolu bulmasına yardımcı olacağınızı söylemek güzel bir cevap olacaktır.

Doğru Cevap: D

Soru 28

Which one of the following is not a feature of today’s Eskişehir?

Culture and art

Youthful energy

Universities

Volleyball team

Plenty of activites

Açıklama:

Günümüzde Eskişehir, kültür-sanat açısından ön plana çıkmış, iki üniversitesi ve öğrenci şehri olmasından dolayı enerjik, iyi bir futbol takımına sahip olan ve yapılacak sayısız aktivitesiyle güzel bir şehir haline gelmiştir. Fakat, Eskişehir’in ünlü bir voleybol takımı yoktur. Cevap D seçeneğidir.

Doğru Cevap: D

Soru 29

Which one of the following businesses is not located in Eskişehir?

Tüpraş

Tülomsaş

Tusaş

Eti

A sugar factory

Açıklama:

Tüpraş Kocaeli merkezli bir rafineri şirketidir.

Doğru Cevap: A

Soru 30

Who is the prominent figure lived in Eskişehir and is famous for the saying “We love the created for the Creator’s sake.”?

Mevlana

Yunus Emre

Nasreddin Hodja

Seyitgazi

Aşık Veysel

Açıklama:

“Yaradılanı sevdik yaradandan ötürü” sözüyle bilinen ve Eskişehir’de yaşamış ünlü tasavvuf insanı Yunus Emre’dir.

Doğru Cevap: B

Soru 31

Which of the following is a question which asks for a suggestion?

Do you have any recommendations for things to do in Eskişehir?

Could you tell me how to get to the bazaar?

Odunpazarı is definitely worth visiting.

It is a five minute walk.

How do I get to the centre from here?

Açıklama:

C ve D seçenekleri soru değiller. B ve E seçenekleri de yön tarifi sormaktadır. A seçeneği 'Eskişehir'de yapılacak şeyler hakkında önerilerin var mı?' sorusunu sorduğu için doğru cevaptır.

Doğru Cevap: A

Soru 32

Which question asks for directions?

What is the best way to go to the cafe?

Where should I go shopping for a nice gift?

How long does it take to go to the beach from here?

There are some nice concerts you can go to.

You really should pay a visit to the museum.

Açıklama:

Soru yön tarifi isteyen soruyu bulmamızı istemektedir.B seçeneği iyi bir hediye için yer önerisi istemektedir. C seçeneği buradan sahile gitmenin ne kadar sürdüğünü, D ve E seçenekleri de tavsiyelerde bulunmaktadır. A seçeneği kafeye giden en iyi yolu sorduğu için doğru cevaptır.

Doğru Cevap: A

Soru 33

A: 'I have two hours to go gift-shopping. Where should I go?'
B: __________.
Which option answers the question meaningfully?

It is a five minute walk.

There are some nice plays you can go to.

I am running out of ideas.

I'm looking for this street.

There are some nice shops on university street.

Açıklama:

Soru hediye almak için yer tavsiyesi istemektedir. A seçeneği bir yere gitmenin 5 dakika süreceğini söylerken, B seçeneği tiyatro oyunu önerisi yapmaktadır. C seçeneği söylediklerinden sonra fikirlerinin azaldığını belirtirken, D seçeneği bir caddeyi aradığını söylemektedir. E seçeneği ise üniversite caddesindeki dükkanları önerdiği için doğru seçenektir.

Doğru Cevap: E

Soru 34

A: Where should I visit?
B: Visit the east part of town. There are lots of old, ______ houses that show you traditional Ottoman architecture.
Which option completes the sentence meaningfully?

two-lane

hilly

soft

wooden

rugged

Açıklama:

Cümlede boş kımsa gelecek kelimenin sonrasında gelen 'house' ismini anlamlı bir şekilde niteleyen bir sıfat olması gereklidir. Two-lane ( iki şeritli), hilly (dağlık), soft (yumuşak) ve rugged (inişli çıkışlı) kelimeleri 'house' ismini anlamlı bir şekilde nitelemez. Wooden (tahta) doğru seçenektir.

Doğru Cevap: D

Soru 35

A: Excuse me, _____ there a bank near here?B: Yes, go straight. It'll be on your right.Which option completes the sentence meaningfully?

are

can

will

should

Açıklama:

Soruda yakınlarda bir bankanın olup olmadığı sorulmaktadır. Soruda geçen 'a bank' ifadesi öznemizin tekil olduğunu gösterir. Bundan dolayı, 'var mı?' anlamındaki there is kalıbının soru şekli olan 'is there' doğru seçeneğimizdir.

Doğru Cevap: C

Soru 36

A: I am sorry. Where is the supermarket?B: _______ the post office and the cafe.Which option completes the sentence meaningfully?

Between

In front

Over

Left

Açıklama:

'the post office and the cafe' ifadesinde iki isim geçmektedir. İki bina üstüste olamayacağı için üzerinde anlamındaki on ve over şıkları elenir. B şıkkı sonunda 'of' olmadığı için elenmektedir. 'Left' kelimesi de tek başına bu şekilde kullanımı yanlış olduğundan elenir. Arasında anlamındaki 'between' doğru şıkkımızdır.

Doğru Cevap: A

Soru 37

A: Can you show me the way to the cinema?
B: Yes, go straight and take the second turn ____ the left.
Which option completes the sentence meaningfully?

over

down

Açıklama:

Tarifte dü gidip soldan ikinci sokağa dönmesi istenmektedir. Solundaki anlamında kalıp olarak kullanılan ifadedeki preposition 'on' olmalıdır. On the left doğru seçenektir.

Doğru Cevap: A

Soru 38

A: How do I go to the bank?
B: Follow this road and you will see a very big building on your right. It is very easy to find. You can't _____ it.
Which option completes the sentence meaningfully?

see

find

miss

hope

turn

Açıklama:

Diyalogda geçen 'big building' ve easy to find' ifadeleri binayı bulmanın/görmenin kolay olduğunu belirtmektedir. You can't dendiği için kaçırmanın imkansız olduğunu söylemeliyiz. You can't miss it/ Kaçırman imkansız doğru seçeneğimizdir.

Doğru Cevap: C

Soru 39

Which one is a kind of stone/rock/mineral which people sell as a souvenir especially in Eskişehir?

Meerschaum

Clay

Magnesite

Jet

Ruby

Açıklama:

Soruda 'özellikle' eskişehirde hediyelik eşya olarak satılan maden sorulmaktadır. Meerschaum yani lüle taşı doğru seçenektir.

Doğru Cevap: A

Soru 40

Which one is a famous tale told by 'Nasreddin Hodja' from Eskişehir?

The Hungry Coat

Hansel and Gretel

Rapunzel

Beauty and the Beast

the Little Mermaid

Açıklama:

Soruda Nasreddin Hoca'nın ünlü hikayesi sorulmaktadır. 'Ye kürküm ye' olarak çevrilen 'The Hungry Coat' doğru seçeneğimizdir.

Doğru Cevap: A

Soru 41

Which sentence best completes the dialogue?
Hotel Guest: I'm in town for a few days. ____________ ?
Concierge: There are some wonderful choices in the city like museums and some good restaurants.

Do you have any recommendations?

Is there a bank near here?

How can I get to the city center?

Does the hotel have a shuttle?

How about hiring a taxi?

Açıklama:

Diyalogda otel görevlisi misafire şehirde bazı müzeler ve güzel restoranlar gibi seçenekler olduğunu söylemektedir. Bu cevaba uygun soru da "Tavsiyeniz var mı?" anlamına gelen A seçeneğidir. B şıkkı "Yakınlarda banka var mı?", C şıkkı "Şehir merkezine nasıl gidebilirim?", D şıkkı "Otelin servisi var mı?" ve E şıkkı "Peki taksi tutmak nasıl olur?" anlamına gelmektedir.

Doğru Cevap: A

Soru 42

Which sentence best completes the dialogue?
Hotel guest: ____________ ?
Concierge: It is about 5 kilometers from the center of the city.

How expensive are the tickets?

How long does it take to get to the zoo?

Can I recommend some authentic shops?

What is the best way to get to the city center?

Why don't you take a guided tour?

Açıklama:

Diyalogda otel görevlisi "Şehir merkezine yaklaşık 5 kilometre uzaklıkta" demektedir. Buna uygun olan soru B şıkkındaki "Hayvanat bahçesine gitmek ne kadar sürer?" sorusudur. A şıkkı "Biletler ne kadar pahalı?", C şıkkı "Bazı otantik dükkanlar önerebilir miyim?", D şıkkı "Şehir merkezine gitmenin en iyi yolu nedir?" ve E şıkkı "Neden rehberli bir tura katılmıyorsunuz?" anlamına gelmektedir.

Doğru Cevap: B

Soru 43

Which sentence best completes the dialogue?
Hotel guest: ____________ ?
Concierge: It is mostly two-lane roads.

How is the drive?

How expensive is the guided tour?

How can I go to the museum?

Can you recommend a good restaurant?

How about hiring a taxi?

Açıklama:

Diyalogda otel görevlisi "Genelde çift şeritli yollar var" demektedir. Buna uygun soru A şıkkındaki "Arabayla gidiş nasıl olur?" anlamına gelen cümledir. B şıkkı "Rehberli tur ne kadar pahalı?", C şıkkı "Müzeye nasıl gidebilirim?", D şıkkı "Güzel bir restoran önerebilir misiniz?" ve E şıkkı "Taksi tutmaya ne dersiniz?" anlamına gelmektedir.

Doğru Cevap: A

Soru 44

Which word best completes the sentence below?
In Eskişehir, you can find some shops where craftsmen do work by hand with ____________ .

rural

unique

rugged

meerschaum

intriguing

Açıklama:

Cümlede "Eskişehir'de zanaatkarların el ile ____________ kullanarak işleme yaptıkları dükkanlar bulabilirsiniz" denmektedir. Boşluğa uygun seçenek D şıkkındaki "lületaşı" anlamına gelen sözcüktür. A şıkkı "kırsal, B şıkkı "eşsiz, biricik", C şıkkı "engebeli", E şıkkı ise "merak uyandırıcı" anlamına gelmektedir.

Doğru Cevap: D

Soru 45

Which sentence best completes the dialogue?
Hotel guest: ____________ ?
Concierge: Go straight ahead and turn right.

How about a guided tour?

Can you recommend a good movie?

How long have you been driving?

Where did you take the wrong turn?

How can I get to the nearest ATM?

Açıklama:

Diyalogda otel görevlisi "Düz gidin ve sağa dönün" demektedir. Bu cevaba uygun soru E şıkkındaki "En yakın ATM'ye nasıl gidebilirim?" sorusudur. A şıkkı "Rehberli bir tura ne dersiniz?", B şıkkı "İyi bir film önerebilir misiniz?", C şıkkı "Ne kadardır araba kullanıyorsunuz?" ve D şıkkı "Nerede yanlış yola döndünüz?" anlamına gelmektedir.

Doğru Cevap: E

Soru 46

Which of the words below cannot be used to describe Yunus Emre?

mystic

poet

troubadour

philosopher

trickster

Açıklama:

Soruda, seçeneklerdeki hangi kelimenin Yunus Emre'den bahsetmek için kullanılamayacağı sorulmaktadır. A şıkkı "mistik", B şıkkı "şair", C şıkkı "ozan" ve D şıkkı "filozof" anlamına gelmektedir. E şıkkındaki kelime ise "üçkağıtçı" anlamına gelmektedir.

Doğru Cevap: E

Soru 47

Which of the words below has a negative meaning?

amazing

brilliant

creepy

fascinating

sensational

Açıklama:

Soruda seçeneklerdeki hangi kelimenin olumsuz bir anlamı olduğu sorulmaktadır. C şıkkındaki kelime "tüyler ürperici" anlamına gelmektedir ve olumsuz bir anlamdadır. A şıkkı "hayran edici", B şıkkı "parlak", D şıkkı "büyüleyici" ve E şıkkı "nefes kesici" anlamına gelektedir.

Doğru Cevap: C

Soru 48

Which word best completes the sentence below?
If something is ____________, it means that it belongs to the city.

deserted

harmonious

hilly

rural

urban

Açıklama:

Cümlede "Eğer bir şey____________ şehre aittir" denilmektedir. Doğru seçenek E şıkkındaki "şehirle ilgili" anlamına gelen kelimedir. A şıkkı "terkedilmiş", B şıkkı "uyumlu", C şıkkı "tepelik" D şıkkı ise "kırsal" anlamına gelmektedir.

Doğru Cevap: E

Soru 49

Which of the words below means "quiet"?

calm

enchanted

intriguing

traditional

windy

Açıklama:

Soruda eş anlamlısı sorulan "quiet" kelimesi "sakin, sessiz" anlamına gelmektedir ve A şıkkındaki kelime de "sessiz, sakin" anlamındadır. B şıkkı "büyülü", C şıkkı "merak uyandıran", D şıkkı "geleneksel" ve E şıkkı "rüzgarlı" anlamına gelmektedir.

Doğru Cevap: A

Soru 50

Which of the words best completes the sentence below?
Nobody lives in that town. It is ____________ .

crowded

deserted

local

noisy

urban

Açıklama:

Soruda "O kasabada kimse yaşamıyor. Orası ____________ dır." denilmektedir. Bu boşluğa en uygun seçenek "terkedilmiş" anlamına gelen B şıkkıdır. A şıkkı "kalabalık", C şıkkı "yerel", D şıkkı "gürültülü" ve E şıkkı "kentsel" anlamına gelmektedir.

Doğru Cevap: B

Soru 51

A: __________________ ?
B: You can try "Balaban kebab" and "Çibörek".
Complete the dialogue with the correct question below.

I have two hours to go gift-shopping. Where should I go?

Where is a nice place to go for a walk?

Is there a traditional food that I should eat while I’m here?

Are there any historic sites I can visit?

Where is a unique place to drink some Turkish tea or Turkish coffee?

Açıklama:

"Balaban" and "Çibörek" are traditional food in Eskişehir. The question should be about it so the correct option is C.

Doğru Cevap: C

Soru 52

"I chose that island as a vacation spot because I knew it was off the beaten path and would give me some much-needed solitude."
What does "off the beaten path" mean in this sentence?

not known or popular with many people

well known

in the centre

under the spotlight

apparent

Açıklama:

Aplace which is off the beaten path means a place which is not known or popular with many people. The correct answer is A.

Doğru Cevap: A

Soru 53

Complete the dialogue between a guest and a concierge appropriately. G: Do you have any recommendations for sightseeing? C: .............................................................

Why don't you stay in your room and have some rest?

Absolutely. There are lots of places worth seeing

I don't think so.

Maybe you should do research on the internet

I am sorry. I am also new in the town.

Açıklama:

"Absolutely. There are lots of places worth seeing" can be the best answer here. The correct option is B.

Doğru Cevap: B

Soru 54

Which of the following questions can be used while asking for a direction?

Could you give me a lift to the city centre, please?

Which places do you recommend me to see in the city centre?

Excuse me. Could you tell me how to get to the city centre?

How much should I take with me while visiting the city centre?

Is city centre usually crowded?

Açıklama:

Excuse me. Could you tell me how to get to the city centre? is a question which can be used while asking for direction. The correct option is C

Doğru Cevap: C

Soru 55

"The most intriguing part of the town is its caves hidden in the giant forest." What does the word "intriguing" mean in this sentence?

Relaxing

Traditional

Local

Historical

Interesting

Açıklama:

Here, the adjective "Interesting" can be used instead of "Intriguing". The correct option is E.

Doğru Cevap: E

Soru 56

Answer the questions 5-6 by checking the following diagram

Kaynak: http://learnenglishteens.britishcouncil.org/skills/listening/elementary-a2-listening/giving-directions
Which of the followings is the correct direction to the Italian restaurant from the "You Are Here" sign on the map?

Go along Broad St., take the first left, go past the library, it is on your left.

Go along Broad St., take the second right, walk down King's Road, it is the first building on the right.

Go along Broad St., take the first right, walk two blocks and you will see it on the right

Go along Broad St., take the second right, walk down King's Road, go till the end of the road, it is on your right

Go along Broad St., take the first right, go past the museum, it is on your left.

Açıklama:

"Go along Broad St., take the second right, walk down King's Road, go till the end of the road it is on your right" is the correct direction to the Italian restaurant. The correct option is D.

Doğru Cevap: D

Soru 57

You are in front of the cinema. Here are your directions. Where are you going? "Go along the King's Road untill you see the Broad St. Turn right into Broad St. and take the first right. Walk till the end of the street, it is on your left."

Book Shop

Museum

Bus station

Library

Post office

Açıklama:

The directions take you to the Post Office.The correct option is E

Doğru Cevap: E

Soru 58

Guest: Do you have any suggestions on places we must visit in Alanya? Receptionist: There are some nice places to visit , but you need to take a taxi because they are not very near here. ______________________ .The panorama is really beautiful and the 140 towers are fascinating. Exploring it on foot is tiring, but it’s worth it.
Which sentence best completes the dialogue? Diyaloğu en iyi tamamlayan cümle hangisidir?

Let me first ask if you have a car.

During the Ottoman Empire, it was an important place.

Our city has wonderful beaches and streets.

You can explore the city by taxi or bus.

I would recommend starting with Alanya Castle.

Açıklama:

Alanya’da gezilebilecek yerler olarak ilk tavsiye edilen yer Alanya Kalesi’dir. Devamında verilen bilgiler kale ile ilgilidir. Doğru cevap E’dir.

Doğru Cevap: E

Soru 59

Can you give me directions to the nearest tram stop? Which of the following would be a good answer to this question? Aşağıdakilerden hangisi bu soruya uygun bir cevaptır?

This is the best way to get to the bus stop.

Go straight ahead and take the first left.

There are no busses, but you can take a taxi.

The tram stop is definitely worth visiting.

It takes only five minutes from here.

Açıklama:

En yakın tramvay durağını tarif etmek için en uygun cevap B seçeneğinde verilmiştir: dümdüz yürüyün ve soldaki ilk sokağa sapın. Diğer seçeneklerin anlamı sırasıyla şöyledir: Bu otobüs durağına gitmek için en uygun yoldur- Otobüs yok ama bir taksiye binebilirsiniz.- Tramvay durağı gerçekten ziyaret edilmeye değer- Buradan sadece beş dakika.

Doğru Cevap: B

Soru 60

There are many interesting shops that sell traditional products. Which of the following is closest in meaning to interesting ? Aşağıdakilerden hangisi interesting sözcüğüne anlam olarak en yakındır?

Historical

Wooden

Relaxing

Intriguing

Tremendous

Açıklama:

Yukarıda verilen cümlede interesting sözcüğüne anlam olarak en yakın sözcük intriguing dir. Diğer kelimeler sırasıyla şu anlama gelmektedir: tarihi, ahşap, dinlendirici ve çok büyük/muazzam.

Doğru Cevap: D

Soru 61

The caves are ______________ not ___________. Which adjectives best complete the sentence? Cümleyi en iyi tamamlayan sıfatlar hangileridir?

natural / man-made

hictorical / tiring

wonderful / soft

beautiful / rural

fascinating / hilly

Açıklama:

Cümle doğru tamamlandığında mağaralar doğal, yapay değil anlamına gelmelidir. Doğru cevap A’dır.

Doğru Cevap: A

Soru 62

Is there a place nearby where I can walk and take photos of plants and trees? Which of the following would be a good answer to this question? Aşağıdakilerden hangisi bu soruya uygun bir cevaptır?

To get a general idea about the city, you can take a guided tour.

There are some nice concerts, and plays that you can go to.

I would suggest that you go to Odunpazarı to shop for authentic gifts

The botanic garden is definitely worth visiting if you are interested in nature.

You really should pay a visit to Espark where you can find plenty of shops.

Açıklama:

Yürümek ve ağaçların ve bitkilerin fotoğrafını çekmek isteyen kişiye verilecek en uygun cevap D seçeneğinde verilmiştir: Doğa ile ilgileniyorsanız botanik bahçe ziyaret edilmeye değerdir.

Doğru Cevap: D

Soru 63

I Only 10 minutes on foot. II First go straight ahead, then turn left at the roundabout. Walk two blocks and turn left. You will see it on the right. III How far is it? IV No, it isn’t. V Could you tell me how to get to the next metro station? VI Is it far from here? Put the dialogue in the correct order. Diyalogdaki cümleleri doğru sıraya koyunuz.

V-II-III-I-VI-IV

V-II-VI-IV-III-I

V-VI-I-II-IV-II

V-VI-IV-III-I-II

V-I-II-IV-VI-III

Açıklama:

Yol tarifi verilen bu konuşmanın doğru sıralaması B seçeneğinde verilmiştir

Doğru Cevap: B

Soru 64

Hotel guest: ___________________ Receptionist: It is across the street. Which question best fits the answer given? Verilen cevaba hangi soru uygundur?

Is it near the taxi stand?

How far ist the nearest hospital?

Where can I find the next taxi stand?

How can I find my hotel?

What time is dinner here?

Açıklama:

Resepsiyonist sokağın karşı tarafında cevabını verdiğine göre konuk bir yere nasıl gideceğini ya da nerede bulabileceğini sormuş olmalı. Bu soru C seçeneğinde verilmiştir: En yakındaki taksi durağını nerede bulabilirim?

Doğru Cevap: C

Soru 65

________ go straight ahead.________ take the first on the right. Go down the street. You will see the book store on the right.__________ Complete the sentences. Cümleleri tamamlayınız.

First / Then/ You can’t miss it.

Turn right / Then / Go straight on.

First / Then / It is on the left.

Then / First /It isn’t far.

5 minutes walk / Then / Turn right.

Açıklama:

Yol tarifi doğru tamamlandığında Önce dümdüz yürüyün. Sonra sağdaki ilk sokaktan dönün, o yoldan yürüyün. Kitapevini sağda göreceksiniz. Mutlaka bulursunuz anlamına gelmelidir. Doğru cevap A’dır.

Doğru Cevap: A

Soru 66

What is not true about the Meerschaum Museum? Lületaşı müzesi ile ilgili hangi bilgi doğru değildir?

You can see different pipes carved from meerschaum.

You can learn about mining meerschaum.

You can carve your own meerschaum pipe.

You can learn about the art of carving meerschaum.

There are also beads, neclaces and earrings made of meerschaum.

Açıklama:

Lületaşı müzesinde lületaşının nasıl çıkarıldığını ve işlendiğini öğrenebilir, ayrıca lületaşından yapılmış pipolar ve takılar görebilirsiniz. Lületaşı müzesi ile ilgili doğru olmayan tek bilgi ziyaretçilerin orada lületaşını işlemeyi öğrenmeleridir.

Doğru Cevap: C

Soru 67

Yunus Emre and Nasreddin Hodja are famous personalities. What do they have in common? Yunus Emre ve Nasreddin Hoca ünlü kişiliklerdir. Ortak yönleri nedir?

Their graves are in Sivrihisar.

They were troubadours.

They were both poets.

They were famous for their jokes.

They were both philosophers.

Açıklama:

Yunus Emre’nin mezarı Sivrihisar’da, Nasreddin Hoca’nınki ise Akşehir’dedir. Fıkraları ile ünlü olan Nasreddin Hoca’dır. Şair ve ozan olan da Yunus Emre’dir. Ama ortak yönleri ikisinin de ünlü düşünürler olmalarıdır.

Doğru Cevap: E

Soru 68

Complete the dialogue: Guest: How far is the stadium from here? Concierge: ........................................ Guest: Thank you.

Turn right at the roundabout.

It is not near. You had better take a taxi.

We have television. You can watch the match here.

You had better buy a GPS.

I don't think you can find it by yourself.

Açıklama:

The guest asks the distance of the stadium so the correct option is B.

Doğru Cevap: B

Soru 69

Which of the following myths is related to Eskişehir?

Myth of Medusa

Myth of sisyphus

Myth of King Midas

Myth of Electra

Myth of Oedipus

Açıklama:

Eskişehir houses many myths and legends. Many has heard about the myth of Midas, the Phrygian king who turned everything he touched to gold, the story of Alexander the Great who solved the problem of untying the Gordion Knot, and Battal Gazi whose voice could kill many. The correct option is C.

Doğru Cevap: C

Soru 70

Which of the following is a place that a tourist can visit in Eskişehir?

Blue Mosque

Atlıhan

Hierapolis

Soğanlı Valleys

Çapanoğlu Mosque

Açıklama:

Doğru Cevap: B

Soru 71

Which one of the following will be most likely prefered as a souvenir by a tourist in Eskişehir?

Lokum

A pair of shoes

A meerschaum pipe

Clothes made of silk

Jewelery

Açıklama:

When we talk about Eskişehir, it is necessary to mention Meerschaum. Meerschaum is a soft white stone that is mined in the Eskiflehir province. The mineralogists call meerschaum sepiolite. It is lületaşı in Turkish. This white stone is carved into pipes which they are famous for, as well as beads, necklaces, earrings, and various other ornaments one by one.

Doğru Cevap: C

Soru 72

Which of the following is NOT asking for directions?

Can you recommend some nice local shops?

Can you give me directions to the nearest post office?

How do I get to the railway station from here?

What is the shortest way to get to the supermarket?

Do you know where Central Park is?

Açıklama:

"Can you recommend some nice local shops?" is not a question asking for direction. The answer is option A.

Doğru Cevap: A

Soru 73

How far is the bank?
What is the best response to the question above?

It's not worth visiting.

Why don't you take a guided tour?

You're going the wrong way.

There are some nice concerts you can go to.

It takes only a couple of minutes to get there from here.

Açıklama:

The question is asking for a distance from the bank and "It takes only a couple of minutes to get there from here" is the correct response for the question. Option E is the right one.

Doğru Cevap: E

Soru 74

Which sentence best completes the dialogue?
Guest: Hello, I need some sightseeing advice.
Front Desk: Ah, Sure. That's what I'm here for, sir.
Guest: That's great! So where should I go first?
Front Desk: I'd suggest that you start at the Sazova Theme Park.
Guest: .............................................
Front Desk: Sure. What would you like to do in your spare time?
Guest: When I have some free time, I often spend visiting crafts shop.
Front Desk: Then the best place for you to visit is Odunpazarı Evleri. There you can visit some amazing crafts shop.
Guest: Thank you, that sounds great. I'll do that today.
Front Desk: Enjoy your visit, sir.

Could you tell me how I can get there?

I've already been there. Can you recommend another place?

I heard there is a pirate ship there, is that true?

Actually, I'd like to go shopping.

Is it far from here?

Açıklama:

Front Desk is asking what the customer likes doing in his free time. So, the previous sentence should be something that is asking for alternative places to visit. Option B is the correct answer.

Doğru Cevap: B

Soru 75

Which question best fits the answer given?
Guest: .............................................
Concierge: Yes, sir.
Guest: Great! Where is it?
Concierge: Sir, it is just below the lobby. You can take the elevator or the stairs.

Excuse me, Does this hotel have a fitness facility?

Is the hotel going to charge me for that service?

How long does it take to the swimming pool?

Do you have a sightseeing tour?

Are there any nice forests or gardens nearby?

Açıklama:

The question should be asking for an indoor facility. The correct answer is "Excuse me, Does this hotel have a fitness facility?"

Doğru Cevap: A

Soru 76

Which expression best completes the following sentence?
Bozcaada is described as "one of Turkey’s best-kept secrets" because ...........

The island has many family-run hotels

No one knows about Bozcaada

It has many hidden natural beauties

It was an important stopping point between Baghdad and İstanbul

It has fascinating carvings from the sixth BC

Açıklama:

In the reading text within the unit, the hidden natural beauties in Bozcaada are described. The correct option is C and the keyword "hidden" is the clue for the answer.

Doğru Cevap: C

Soru 77

Which sentence best completes the dialogue?
Tourist: Excuse me, can you help me? I think I got lost!
Person: Sure, where would you like to go?
Tourist: I'd like to go to the Holy Mosque, but I can't find it. Is it far from here?
Person: Not really. It's about a ten-minute walk.
Tourist: ...............................
Person: If you ask me, that's not necessary. I can give you directions.
Tourist: Thank you. You're very kind.
Person: Not at all. Now, go straight ahead to the traffic lights.

Is there an entrance fee?

Maybe I should call a taxi

I should see the museum first

Can you tell me how to get there?

Do you have any recommendations?

Açıklama:

The person mentions that the place is quite close and goes on stating that it is not necessary. So, the correct option must be "Maybe I should call a taxi"

Doğru Cevap: B

Soru 78

Choose the best answer to fill in the blanks?
Could you tell me .......... to get to the History Museum, please?

how

what

when

where

while

Açıklama:

"Could you tell me...." must take how to after itself if we ask about directions.

Doğru Cevap: A

Soru 79

What does "deserted" mean in the following sentence?
"As far as I can remember, you have to drive along a very quiet and unoccupied road that passes through a deserted village.

crowded

empty

alive

rural

traditional

Açıklama:

"deserted" means empty or abandoned. Knowing the meaning of unoccupied can also help to choose the correct option.

Doğru Cevap: B

Soru 80

Choose the best answer to fill in the blanks?
Could you tell me where .......... some souvenirs, please?

can I buy

could I buy

I can buy

should I buy

I bought

Açıklama:

"Could you tell me" part of the sentence is already in question format. So the second part must go on as a normal sentence. The correct answer is "I can buy"

Doğru Cevap: C

Soru 81

Look at the following picture and choose the best answer to complete the sentence.

Tourist: Excuse me. Can you tell me the way to the pharmacy?
Person: ............................................

Go straight. Then turn left. It's on your left.

Go straight. Then turn right. It's on your right.

Go straight. Then turn right. It's on your left.

Go straight. Then turn right. It's next to the bakery.

Go straight. Then turn left. It's opposite the bakery.

Açıklama:

The tourist should go straight and turn right. The pharmacy will be on his/her left. The correct answer is "Go straight. Then turn right. It's on your left."

Doğru Cevap: C

Soru 82

A guest at his hotel asks for an information about where to visit to the hotel concierge.
Choose the best option for the empty space.
Do you have any ……………………………… for historical places to visit?

recommendation

idea

experience

feeling

view

Açıklama:

recommendation
view

Doğru Cevap: A

Soru 83

When asking for a direction, find the unsuitable one among five choices in the following.

Could you tell me how to get to Odunpazarı.

Have you ever been in Odunpazarı?

Do you know where the Odunpazarı is?

Can you give me directions to Odunpazarı?

How do I get to Odunpazarı from here?

Açıklama:

Have you ever been in Odunpazarı?

Doğru Cevap: B

Soru 84

As a hotel concierge, you make suggestions to a guest to visit Odunpazarı.
Find the unsuitable choice among five choices in the following.

Odunpazarı is definitely worth visiting.

You really should pay a visit to Odunpazarı.

You may visit Odunpazarı during the summer time.

I would suggest you go to Odunpazarı first.

You may visit odunpazarı and its museums.

Açıklama:

You may visit Odunpazarı during the summer time.

Doğru Cevap: C

Soru 85

Which one of the choices you may use when you ask for the direction of a place you want to go?

Sorry, is Odunpazarı near the Porsuk river?

Can you find Odunpazarı for me?

Excuse me, will you come with me to Odunpazarı?

Excuse me, can you tell me the way to Odunpazarı?

How long it takes to go to Odunpazarı?

Açıklama:

Excuse me, can you tell me the way to Odunpazarı?

Doğru Cevap: D

Soru 86

What is the question of the guest that he asks to the receptionist?
Hotel Guest: …………………………………………………… ?
Receptionist: It only takes five minutes on foot.

How shall I find Odunpazarı?

Can you tell me where Odunpazarı is?

Where is Odunpazarı and the old houses?

What is the best way to go to Odunpazarı?

How far is Odunpazarı from the hotel?

Açıklama:

How far is Odunpazarı from the hotel?

Doğru Cevap: E

Soru 87

Which one of the choices you may use when you ask about the distance of a place you want to go?

How far is Odunpazarı from here?

Can I go to Odunpazarı on foot?

Is there a bus to go to Odunpazarı?

Why do people go to Odunpazarı by taxi?

Are buses cheaper than taxies to Odunpazarı?

Açıklama:

How far is Odunpazarı from here?

Doğru Cevap: A

Soru 88

You are the concierge of a hotel and a guest at your hotel asks for an information about the general characteristics of old Ottoman Houses at Odunpazarı.
What information would you give to your guest?

Residants of Odunpazarı are still living in these houses.

There are old, wooden houses representing Ottoman architecture.

Some old houses at Odunpazarı are now used as lively cafés.

Ottoman architecture is very suitable to run a restaurant there.

You can find gift shops and museums in some of these houses.

Açıklama:

There are old, wooden houses representing Ottoman architecture.

Doğru Cevap: B

Soru 89

When a tourist asks you a direction to a special place, how would you direct him to that place?
Choose the best option.

You are on the wrong way, you must turn left.

Take the second turn to your left and then right.

Go straight ahead and turn right it is on the corner.

It is near the post office and cinema so, you are lucky.

Continue for about a kilometer and stop at the corner.

Açıklama:

Go straight ahead and turn right it is on the corner.

Doğru Cevap: C

Soru 90

A guest at his hotel asks for an information about the locations of museums and some old buildings of Odunpazarı.
As a hotel concierge, what would you offer him?

You may ask local people about the locations.

You can not does find an information center there.

Our hotel does not guide you see Odunpazarı.

You had better buy a map of Odunpazarı.

You may join a tour to visit parks.

Açıklama:

You had better buy a map of Odunpazarı.

Doğru Cevap: D

Soru 91

Choose the best answer of the cocierge.
Hotel Guest: Do you think I should visit the Kurşunlu Mosque Complex?
Concierge: …………………………………………………………… .

The Complex is closed on Mondays.

It is very crowded at this time of the year.

I do not know anything about that Complex.

I do not know where the Complex is.

The Complex is definitely worth visiting.

Açıklama:

The Complex is definitely worth visiting.

Doğru Cevap: E

Soru 92

Which of the following is used for 'making suggestions' for a tourist?

You really need to pay a visit to Kumlubük.

There are many unique, less-popular towns, villages, and islands.

You are going the wrong way, you must turn right.

I have two hours to go gift-shopping.

I am sorry, I am not from around here.

Açıklama:

"You really need to pay a visit to Kumlubük" is a suggestion.
You really need to pay a visit to Kumlubük.

Doğru Cevap: A

Soru 93

Which of the following adjectives is NOT used for decribing touristic places?

Tremendous

Soft

Historical

Brilliant

Itchy

Açıklama:

The adjective 'itchy' is an uneasy irritating sensation in the upper surface of the skin.

Doğru Cevap: E

Soru 94

A: Excuse me! How far is the stadium from here?
B: ...................

You can’t miss it.

No, it isn’t far. Just a few minutes by taxi.

10 minutes on foot.

Turn left at the roundabout.

It’s next to the mosque.

Açıklama:

A: Excuse me! How far is the stadium from here?
B: 10 minutes on foot.

Doğru Cevap: C

Soru 95

............. is a soft white stone which is mined in the Eskişehir province.

Sugar

Meerschaum

Carving

Biscuit

Tile

Açıklama:

Meerschaum is a soft white stone which is mined in the Eskişehir province.

Doğru Cevap: B

Soru 96

Which of the following adjectives means 'quiet, calm, and serene'?

intriguing

harmonious

tremendous

peaceful

unique

Açıklama:

Peaceful means 'quiet, calm, and serene'.

Doğru Cevap: D

Ünite 7

Soru 1

In the hotel, who has a specific role to play in an emergency?

The manager

The hostess

The bartender

Front desk personnel

The customer

Açıklama:

Front desk personnel have a specific role in emergencies, especially in the evenings and at night.

Doğru Cevap: D

Soru 2

What is the number to call in case of medical emergency in Turkey?

112

997

110

1669

120

Açıklama:

In Turkey it is 112. (Please check the phone numbers for emergencies listed at the end of the unit. Table 7.1)

Doğru Cevap: A

Soru 3

Which one is the best suggestion for what to do in medical emergencies?

Always keep your passport, identification card with you and put them in a safe place.

Tell your guests to stay away from windows.

Call 112, emergency services or a doctor.

You must direct your guest to fire escapes and help the disabled.

Try to keep them close to the center of the building.

Açıklama:

One of the most common emergencies in tourism sector is the medical emergencies. Here are some suggestions for what to do in medical emergencies: -Call 112, emergency services or a doctor. -Stay calm. Tell your guest that help is coming. -Try to help your guest as much as you can. Make your guest comfortable. -Do not move your guest if it is not necessary. -Try to understand the problem such as a heart attack, a head injury, nose bleed, food poisoning, burns, seizure or broken bones. -When medical help arrives, try to tell them as much as you can about the guest.

Doğru Cevap: C

Soru 4

What can you do to keep your guests safe in case of a storm or hurricane if you are an employee?

You must direct your guest to fire escapes and help the disabled.

Always keep your passport, identification card with you and put them in a safe place.

You must know the telephone number of your country’s consulate.

Try to have all your guests inside the building. Try to keep them close to the center of the building.

Call 112, emergency services or a doctor.

Açıklama:

The weather conditions in the world are changing. We see more electrical storms and hurricanes in every country. Even if we do not think that storms or hurricanes are not dangerous, we must be prepared. Some of the things you can do to keep your guests safe in case of a storm or hurricane: -Try to have all your guests inside the building. Try to keep them close to the center of the building. In case of a hurricane, if you have a shelter, use it to protect your guests. -Tell your guests to stay away from windows. -Make sure that all the outside objects like chairs, tables and etc. are removed. Because they can blow away and hurt someone. -Tell your guests not to use electrical devices. -And most importantly stay calm and comfort your guests until the storm or hurricane passes away.

Doğru Cevap: D

Soru 5

Which of the folowing is not a hotel/restaurant employee's responsibility in case of a fire?

Use the fire extinguisher if theyare trained to use it.

Stay calm and comfort the guests.

Direct all the guests to fire escapes.

Have a plan to evacuate the building.

Always keep your passport with you.

Açıklama:

Fires are one of the most common emergencies that can happen anywhere. If you are a hotel/restaurant employee: -You must be prepared for fire. You must have a plan to evacuate your guests. There must be smoke alarms and the exits must be clearly marked. -In case of a fire alarm you must remain calm. You must direct your guest to fire escapes and help the disabled. Do not allow your guests to use the elevators. -You must get everyone out and make sure that you have called the fire department. -You can use the fire extinguisher if you are trained to use it.

Doğru Cevap: E

Soru 6

Which sentence best completes the dialogue?
Guest (calling front desk): “I missed my plane.”
Employee : -----------------

You must have been late getting to the airport.

You must have left the door unlocked.

You cut your hand on the glass, you should have been more careful.

Somebody must have thrown a match into it.

You could have cut your hand on the glass if you were not careful.

Açıklama:

You must have been late getting to the airport or you should have left the hotel earlier.

Doğru Cevap: A

Soru 7

Which sentence best completes the dialogue?Guest (calling front desk): “I'm not feeling very well, ı think I have a fever.”Employee : -----------------

You should have left the hotel earlier.

You should have been more careful.

Would you like me to call a doctor for you?

You must have been late getting to the airport.

Do you have travel insurance?

Açıklama:

Guest : I am not feeling well. I think I have a fever. I feel very very hot. Staff : Would you like me to call a doctor for you? Guest : I think it will be a good idea. But would the doctor speak English?...

Doğru Cevap: C

Soru 8

Which sentence best completes the dialogue?
Guest: “The boy fell and broke his arm while running around the pool.”
Employee : -----------------

Somebody must have thrown a match into it.

You could have cut your hand on the glass if you were not careful.

You must have been late getting to the airport.

You should have left the hotel earlier.

The boy should not have broken his arm but he was running around the pool.

Açıklama:

The boy should not have broken his arm but he was running around the pool or I am glad the boy did not break his arm. He was running around the pool and he could have broken his arm.

Doğru Cevap: E

Soru 9

Which sentence best completes the dialogue?Guest (calling front desk): “My jewelry was stolen from my room.”Employee : -----------------

We do not know where the fire started. It could have started in the waste basket.

The jewelry was stolen from your room. You must have left the door unlocked.

He was running around the pool and he could have broken his arm.

You cut your hand on the glass, you should have been more careful.

I'm afraid you should have left the hotel earlier.

Açıklama:

You must have left the door unlocked. The jewelry was stolen from your room or you were lucky that she put her jewelry in a safe. They could have been stolen from your room.

Doğru Cevap: B

Soru 10

Which one is not a good suggestion in case of emergencies when you travel?

When you are in a hotel, put your jewelry or valuable possessions in the hotel safe.

It is a good idea to have travel insurance made out after you start your journey.

Always keep your passport, identification card with you and put them in a safe place.

When you need help go to the authorities, your hotel personnel will help you.

You must know the telephone number of your country’s consulate.

Açıklama:

When you travel, remember that emergencies can happen. Things may go wrong so here are some suggestions: -To avoid unnecessary heartache do not put all your money in one place. -When you are in a hotel, put your jewelry or valuable possessions in the hotel safe. -Always keep your passport, identification card with you and put them in a safe place. -If you have medical problems carry your medicine with you. -When you need help go to the authorities, your hotel personnel will help you. -It is a good idea to have travel insurance made out before you start your journey. -You must know telephone number of your country’s consulate.

Doğru Cevap: B

Soru 11

Elevators do not work in case of fire in hotels. What is the best reply to the following complaint from a guest?
Guest:‘I hear the fire alarm. My husband has high blood pressure and he doesn’t deal with stressful situations very well because he is in his wheelchair. We are in room two thirty three.’
Staff:……………………………………..

I am sorry to hear that. Do you know where you lost him?

If you take him to the stairwell on the second floor, we’ll be there as soon as we can.

Stay calm and use the elevator on the third floor.

We’ll inform you as soon as possible.

How far is the hospital?

Açıklama:

Otelde olası bir yangın durumunda asansörlerin çalışmadığı ve otel müşterisinin kocasının tekerlekli sandalye kullandığı durumu bize veriliyor. Müşterinin ikinci katta olduğu da düşünüldüğünde otel görevlisinin böyle bir durumda konuğun engelli eşini merdiven boşluğuna götürmesini ve en kısa zamanda oraya gideceklerini belirttiği seçenek doğrudur.

Doğru Cevap: B

Soru 12

When I saw the…………, I knew a storm was on its way.

lightning

frostbite

ice

dressing

bartender

Açıklama:

Cümlede bir kelime sorusu bulunmaktadır. Birşey gördüğüm zaman fırtınanın geleceğini anlarım ifadesini veren bir cümle var. Seçeneklerde soğuk yanığı, buz, pansuman ve barmen verilmektedir. Gök gürültüsü anlamındaki lightning doğru cevaptır.

Doğru Cevap: A

Soru 13

How would you complete this sentence?
‘Please be more careful! You…….have been injured.

should

can't

could

can

must

Açıklama:

Cümlede dikkatli olmamız söyleniyor. Sonrasında bir gramer yapısını oluşturan kelime sorusu bulunmaktadır. Could have gerek şimdiki zamanda gerekse geçmiş zamanda olasılıklardan bahseder. Should have V3 ise yapmalıydın, etmeliydin gibi geçmişten bahsederken kullanılır. Cümlede söylenen dikkatli ol yaralanabilirsin ifadesini veren seçenek could’dur.

Doğru Cevap: C

Soru 14

How would you complete this sentence?
‘John …………have laughed at Jane; he hurt her feelings.

must

can't

could

can

shouldn't

Açıklama:

Cümlenin geçmiş zaman için söylendiğini ‘hurt’ fiilinden anlıyoruz. . Doğru cevap C’dir. Could have gerek şimdiki zamanda gerekse geçmiş zamanda olasılıklardan bahseder. Should have V3 ise yapmalıydın, etmeliydin ya da yapmamalıydın gibi geçmişten bahsederken kullanılır. Burada yapılmaması gereken bir durumdan bahsediliyor. John Jane’e gülmemeliydi, hislerini incitti anlamını veren seçenek E seçeneğinde verilmiştir.

Doğru Cevap: E

Soru 15

After two days of no food and little water, the tourist……………outside the post office.

missed

recovered

stole

fainted

received

Açıklama:

İki gün yemeden ve içmeden sonra turistin postanenin dışında bayıldığını ifade eden ‘fainted’ fiili doğru seçenektir. Diğer seçenekler cümlenin anlamını bozmaktadır.

Doğru Cevap: D

Soru 16

What is the best reply to the following complaint from a guest?
Guest: There is a fire in the kitchen.
Staff: …………………………………..

We will call the police.

We must file a report.

I suggest you go the pharmacy.

I advice you to go to hospital.

We would like you to evacuate the building quickly.

Açıklama:

Mutfakta yangın çıktığını söyleyen bir müşteriye sizin bir personel olarak nasıl cevap vermeniz gerektiği sorulmaktadır. Böyle bir durumda her nerede olursanız olun müşterilerin ya da konukların binayı derhal terk etmeleri tavsiye edilir. Polis çağırmak, eczaneye göndermek, rapor tutmak ya da hastaneye göndermek uygun cevaplar değildir.

Doğru Cevap: E

Soru 17

What number should one call in case of emergency in Turkey?

123

112

118

104

177

Açıklama:

Acil bir durumda Türkiye’de aranması gereken Numara 112’dir. Ancak ülkeye göre Numara değişiklik gösterebilir.

Doğru Cevap: B

Soru 18

What is the best reply to the following complaint from a guest?
Guest: I am feeling dizzy.
Staff: …………………………………..

Evacuate the building.

There is nothing to worry about.

Please stay calm. Help is on the way.

I will call the travel agency.

Call the police.

Açıklama:

Başının döndüğünü söyleyen bir otel müşterisine söylenebilecek en iyi cevap sakin olması ve yardım göndermektir.

Doğru Cevap: C

Soru 19

Where would a guest put her valuable jewelry while travelling?

She puts them in the hotel safe.

She puts them in her hand bag.

She puts them under her bed.

She puts them in the fridge.

She puts them in the cupboard.

Açıklama:

Otel müşterisi değerli eşyalarını nerede saklamalıdır sorusunun cevabı otelin güvenlik kasasıdır.

Doğru Cevap: A

Soru 20

What is the best reply to the following complaint from a guest?
Guest: My diamond ear rings are stolen..
Staff: …………………………………..

We will inform the police.

We must wait for a while.

You should have some medicine.

I advice you to go to hospital.

We will call an ambulance.

Açıklama:

Otel müşterisi elmas küpelerinin çalındığını belirtiyor. Bu durumda otel personeli durumu polise bildireceğini söylemelidir.

Doğru Cevap: A

Soru 21

Which one of the following acts is not regarded as a role of the front desk staff in case of an emergency?

Calling emergency services

Communicating with the other staff

Meeting the fire trucks or ambulances

Checking the fire panel

Informing the guests by shouting

Açıklama:

Acil durum anında ön büro çalışanlarının acil servisleri arayarak, diğer personelle iletişim kurarak, gelen acil servisleri karşılayarak ve panelleri kontrol ederek yardımcı olmaları beklenir. Misafirleri bağırarak bilgilendirmek panik havası yaratabilir. Doğru cevap E'dir.

Doğru Cevap: E

Soru 22

Which one of the following is the best response to a guest who called you to say that she had lost her bag?

You should have been more careful.

Please, tell me first where you lost it.

I can’t do anything, go to the police.

You should ask your friends about it.

You might have left it in the room.

Açıklama:

Misafirlerin eşyalarını kaybedip sizden yardım istediği durumlarda ilk olarak nerde kaybettiklerini, kaybedilen eşyanın ne olduğu gibi sorular sormak onlara yardımcı olmak adına iyi bir başlangıç olabilir. Doğru cevap B'dir.

Doğru Cevap: B

Soru 23

You had the chance and the time to study for your final exam, but you didn’t study and you failed. Which sentence can be used to express this situation?

I must have studied for the exam.

I shouldn’t have studied for the exam.

I could have studied for the exam.

I studied for the exam.

I had studies for the exam.

Açıklama:

Geçmişte fırsatımız olduğu halde ve yapabileceğimiz halde yapmadığımız eylemlerden bahsederken could have V3 yapısını kullanırız. Doğru cevap C'dir.

Doğru Cevap: C

Soru 24

Complete the sentence with the correct option.A: Did you watch the final of the Miami Open last night?B: No, I didn’t, but Federer _________ it because he is the best tennis player of this generation.

should have won

had won

could have won

must have won

won

Açıklama:

Elimizde var olan kesin veya güvenilir bilgilere dayanarak geçmişe dair yaptığımız tahminler için must have V3 yapısı kullanılır. Doğru cevap D'dir.

Doğru Cevap: D

Soru 25

Which option has the closest meaning to the underlined part of the following sentence? I am really sorry for breaking his heart. I should not have shouted at him last night.

Expressing possibility

Expressing regret

Expressing opinion

Expressing a guess

Expressing a fact

Açıklama:

Should have V3 kalıbı geçmişte “yapmalıydım veya yapmamalıydım” gibi pişmanlıklardan bahsederken kullanılan bir kalıptır. Doğru cevap B'dir.

Doğru Cevap: B

Soru 26

Which one of the following is not among the principles you need to know about fire emergency if you are a hotel employee?

You must be prepared for fire.

You must get everyone out.

You must remain calm.

You can use the fire extinguisher if you are trained.

You should leave the hotel first.

Açıklama:

A,B,C,D seçeneklerindeki ifadeler, otel personelinin olası bir yangın durumunda bilmesi/yapması gereken prensipleri ifade etmektedir. Doğru cevap E'dir.

Doğru Cevap: E

Soru 27

Which one of the following words is not related with natural disasters?

Eathquake

Storm

Hurricane

Fainting

Blizzard

Açıklama:

A, B, C ve D seçeneklerindeki kelimeler sırasıyla deprem, fırtına, kasırga ve tipi anlamlarına gelmektedir ve doğal afetlerle alakalı kelimelerdir. Fainting kelimesi bayılma anlamına gelir ve doğal afetlerle alakası yoktur. Doğru cevap D'dir.

Doğru Cevap: D

Soru 28

Which one of the following is the correct number to call in a fire emergency?

110

155

182

156

183

Açıklama:

Ülkemizde yangın ihbarları 110 acil (itfaiye) hattı aracılığıyla bildirilmektedir. Doğru cevap A'dır.

Doğru Cevap: A

Soru 29

Complete the sentence with the correct option.
In an emergency, the first thing you should do is to stay ........

warm

calm

tired

panic

afraid

Açıklama:

Soruda boşluğa gelecek en uygun ifade sakin kalmak anlamına gelen stay calm ifadesidir.

Doğru Cevap: B

Soru 30

Complete the sentence with the correct option.In an emergency, the first thing you should do is to stay calm. If it is a medical emergency, you should call 122 or a doctor. The situation may seem simple, but never think that there is no ....... in it and always be prepared.

crime

wound

pain

danger

famine

Açıklama:

Soruda ise her durumda bir tehlike olabileceğine dikkat çekilmektedir ve bu yüzden doğru cevap tehlike anlamına gelen "danger" kelimesidir. Doğru cevap D'dir.

Doğru Cevap: D

Soru 31

Which of the following is an appropriate reply in case of the following emergency? Aşağıda verilen acil durumda seçeneklerden hangisi en uygun cevaptır?"A guest drops her valuable gold necklace down the elevator shaft.”

Don’t worry. You can buy a new one.

We will get the ambulance.

Don’t worry, sir. Can I get you some water.

Okay. I will get the manager now.

I’m sorry about it, sir, but there is nothing to do.

Açıklama:

A,B,C ve E seçeneklerinde personel, müşteriye yardımcı olacak sözler söylememektedir; D seçeneğinde ise Müdür'ü çağıracağını ve bu duruma çözüm bulacaklarını söylemektedir.

Doğru Cevap: D

Soru 32

Which of the following should be the reply to the following emergency situation? Aşağıdakilerden hangisi aşağıdaki acil durumda verilmesi gereken cevap olmalıdır?Guest: “I think I am having a heart attack.”

Don’t worry about it. Our life guard is by the pool.

Sir, please stay calm. We will send help in a moment.

Sir, please stay calm and evacuate the building.

All right. I will call the travel agency right away.

Please, do not be alarmed. There is nothing to worry.

Açıklama:

Konuk, kalp krizi geçirirken ona ilk etapta yardımcı olacak sözler sakin kalmasını söylemek ve yardımın yolda olduğunu bildirmektir. B seçeneği tüm bunları kapsamaktadır. Diğer seçeneklerin bu gibi durumda hiçbir yardımı yoktur.

Doğru Cevap: B

Soru 33

I. Broken bonesII. Upset stomachsIII. Asthma attacksIV. Stolen moneyV. Lost valuable itemsYukarıdakilerden hangileri sağlıkla alakalı acil durumlardandır? Which ones above are health-related emergency situations?

I - II - IV

I - III - V

I - II - III

II - III - IV

III - IV - V

Açıklama:

Verilen listede ‘çalınan para’ ve ‘kayıp değerli eşya’ anlamlarına gelen IV. ve V. maddeler sağlıkla alakalı değildir. Bu sebeple cevap geri kalan maddeleri içeren C şıkkıdır.

Doğru Cevap: C

Soru 34

“Mrs. Sandra’s gold necklace was stolen from her room. She ……………………. left her door unlocked.” Which of the following correctly completes the sentence above?Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

Can

Must have

Should have

Could

Might

Açıklama:

İlk cümledeki verilere dayanarak boşluk içeren cümlede bir tahmin veya fikir yürütüldüğü için bu cümleye en uygun kalıp must have V3 kalıbıdır. A, D ve E seçenekleri yapı olarak, C seçeneği ise anlam olarak cümleye uygun düşmeyeceğinden cevap B seçeneğidir.

Doğru Cevap: B

Soru 35

Which of the following should be done in case of fire? Yangın durumunda aşağıdakilerden hangisi yapılmalıdır?

You must direct your guests to fire escapes.

You must immediately put the fire out.

You must directly run into the elevators.

You must panic your hotel guests.

You must direct your guests to their rooms.

Açıklama:

B,C,D ve E seçenekleri yangın esnasında yapıldığında tehlikeli sonuçlar doğurabilecek hareketlerdir. Fakat A seçeneğinde olduğu gibi misafirleri yangın çıkışlarına yöneltmek bu gibi acil durumda yapılabilecek doğru bir harekettir. Bu sebeple cevap A seçeneğidir.

Doğru Cevap: A

Soru 36

Which of the following should be done in case of a thunderstorm or hurricane? Fırtına ve kasırga acil durumlarında aşağıdakilerden hangisi yapılmalıdır?

Tell the guests to stay close to the windows.

Leave all the objects like chairs and tables outside.

Panic your guests until the storm or hurricane goes away.

Keep the guests close to the center of the building.

If you have a shelter, keep your guests away from it.

Açıklama:

A,B,C,E şıklarında yapılacak hareketler bu gibi bir acil durumda tehlike arz eder. D şıkkındaki konukları binanın merkezine yakın tutma bu durumda yapılacak uygun bir davranış olduğundan cevap bu seçenektir.

Doğru Cevap: D

Soru 37

Which of the following should be done in case of medical emergencies? Tıbbi acil durumlarında aşağıdakilerden hangisi yapılmalıdır?

Tell your guests to panic until help comes.

Do not tell anything to the paramedics about the guests.

Do not move the guests if it is not necessary.

Leave the guests alone until the medical help arrives.

Give some regular medicine to the guests from hotel.

Açıklama:

A,B,D ve E şıklarındaki eylemler bu gibi acil durumlarda tehlikeli sonuçlar doğurabilir. C şıkkında gerekli olmadıkça konukları yerinden kıpırdatmama eylemi bu durumdaki en uygun davranıştır. Cevap C seçeneğidir.

Doğru Cevap: C

Soru 38

“You should keep your passport and identification card with you and put them …………… when you travel.” Which of the following correctly completes the sentence above?Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

In a suitcase.

In a safe place.

Under your bed.

In your pillow.

On your desk.

Açıklama:

Cümlede pasaportun ve kimlik kartının seyahat esnasında nerede tutulması gerektiğinden bahsedildiği için en uygun seçenek B seçeneğindeki ‘güvenli bir yere’ dir.

Doğru Cevap: B

Soru 39

“In case of fire, you must direct your guests to ……………” Which of the following correctly completes the sentence above?Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

Their rooms.

The balconies.

Elevators.

The windows.

Fire escapes.

Açıklama:

Yangın acil durumunda misafirler yangın çıkışlarına yönlendirilmelidir. Bu yüzden cevap E seçeneğidir.

Doğru Cevap: E

Soru 40

Which one is the best reply to the following emergency situation? Hangisi aşağıdaki acil duruma verilecek en doğru cevaptır?“I cut my hand pretty badly with a broken plate. What should I do?”

I will call the police for you now, sir.

I will send our house doctor right away, sir.

I will send the room service right away.

I suggest you to go to the hotel spa.

I can give you some regular medicine,sir.

Açıklama:

Eli kesilen ve yardım isteyen bir misafire verilecek en uygun yanıt B şıkkındaki otel doktorunu misafire göndermektir. Bu sebeple cevap B’dir.

Doğru Cevap: B

Soru 41

What can be said in case of fire in a hotel?

Ma'am we have a situation and you must evacuate your room.

I will call you as soon as I can.

You should go to the pharmacy.

You should stay in your room.

Why don't you talk to your doctor?

Açıklama:

Yangın durumunda odaların boşaltılması gerekir. Bu ifade de A seçeneğinde doğru olarak verilmiştir. B seçeneğinde "seni en kısa sürede arayacağım". C ceçeneğinde " Eczaneye gitmemiz lazım." D seçeneğinde "Odanızda kalmalısınız." E seçeneğinde ise " Neden bir doktoru aramıyorsunuz?" denmektedir.

Doğru Cevap: A

Soru 42

What can be said if a guest cuts himself in the restaurant?

I will get the manager immediately.

You should stay seated while the ambulance is arriving.

We will inform the police right away.

Please stay calm and evacuate the building.

Don't worry, our life guard is by the pool.

Açıklama:

Kesilme ve kanama gibi durumlarda ambulansa haber verilmesi gerekir. Bseçeneğinde "yerinizde oturmalı ve ambulans gelene kadar beklemelisiniz" denmektedir ve bu doğru cevaptır. A seçeneğinde "Hemen müdürü çağıracağım." C seçeneğinde "Hemen polise haber vereceğim." D seçeneğinde " Sakin olun ve yerinizde kalın" E seçeneğinde ise "Endişelenmeyin, cankurtaranımız havuzda" denmektedir ve bunların verilen durum ile bir ilgisi yoktur.

Doğru Cevap: B

Soru 43

What can a guest say to get help from a staff?

Excuse me, where is the elevator?

We are in room two thirty two.

I was supposed to meet some friends here for dinner.

Thank you very much.

I need your help.

Açıklama:

Birinden yardım istendiği zaman "I need your help" cümlesi söylenebilir.

Doğru Cevap: E

Soru 44

Which of the following can be used to complete the sentence "I have..........."

cold

dizzy

allergic to aspirin

diabetes

hot

Açıklama:

I have diabetes doğru cevaptır. A seçeneğinin doğru olabilmesi için "cold" dan önce "a" article'ı getirilmesi gerekir. B seçeneğindeki "dizzy" to be fiili ile kullanılır. "I am dizzy." C seçeneği ile de to be fiili kullanılır. " I am allergic to aspirin." E seçeneği de to be fiili ile kullanılır. "I am hot".

Doğru Cevap: D

Soru 45

Which of the following can be used to complete the sentence "I am ..........."

a headache

a fever

dizzy

the flu

diabetes

Açıklama:

I am dizzy doğru cevaptır. Diğer seçeneklerden önce "have" fiili kullanılır.

Doğru Cevap: C

Soru 46

What advice should be given to a guest who has a headache?

Why don't we call an ambulance?

Why don't you talk to the doctor in residence?

Maybe, you should call the authorities.

We should call your husband to talk about your problem.

Maybe, we should get you some water.

Açıklama:

Sağlık sorunlarında kişiyi doktora yönlendirmek en doğru hareket olacaktır. Bu durum da B seçeneğinde verilmiştir.

Doğru Cevap: B

Soru 47

What can be said in case of a theft?

We will inform the doctor immediately.

We will call the ambulance.

We will take you to the Emergency Room right away.

We will inform the police immediately.

We will call your friends right away.

Açıklama:

Hırsızlık olaylarında police haber verilmesi gerekir. Bu durum D seçeneğinde doğru olarak verilmiştir. A seçeneğinde " Hemen doktora haber vereceğiz." B seçeneğinde " Ambulans çağıracağız." C seçeneğinde " Sizi hemen acil durum odasına götüreceğiz." E seçeneğinde ise " Hemen arkadaşlarınızı çağıracağız." denmektedir ve tüm bunlar konu ile alakasızdır.

Doğru Cevap: D

Soru 48

Last year I ......................to Marmaris, but at the last moment I changed my mind and I went to Antalya instead.

must have gone

can't have gone

could have gone

must go

can go

Açıklama:

geçmişte yapılabilecek ama yapılmamış eylemleri anlatmak için could have V3 yapısı kullanılır. "
cümlede "geçen sene Marmarise gidebilirdim ama son anda fikrimi değiştirdim ve Antalyaya gittim" anlamı verilmektedir. "Must have + v3" yapısı elimizdeki verilere dayanarak geçmişle ilgili kuvvetli bir tahmin yapmak için kullanılır. "can't have + v3" kalıbı o işi yapmış olamam anlamını verir ki yan cümleyle uyumsuz olur. Must go ve can go yapıları ise geçmiş zaman ile kullanılmazlar. Buna göre doğru cevap C seçeneğidir.

Doğru Cevap: C

Soru 49

I am sorry, but we have no room available right now.You ..............................your hotel room earlier.

should have booked

shouldn't have booked

must have booked

didn't have to book

don't have to book

Açıklama:

cümlede "özür dilerim şu anda hiç boş odamız yok. otel odanızı önceden ayarlamalıydınız" anlamı verilmektedir. geçmişte yapılması gereken ama yapılmamış olayları anlatmak için "should have V3" yapısı kullanılır.

Doğru Cevap: A

Soru 50

You.............................your passport while you were going to your room. I gave it to you just before you left here.

could lose

must lose

could have lost

should have lost

must have lost

Açıklama:

geçmişte yüksek ihtimali anlatmak için "must have V3" yapısı kullanılır. Cümlede "pasaportunuzu odanıza giderken düşürmüş olmalısınız" anlamı verilmektedir.

Doğru Cevap: E

Soru 51

In the tourism industry, certainly no one wants to think about emergencies, but every employee must be prepared. Which option is correct according to the sentence given above? Yukardaki cümleye göre seçeneklerde verilenlerden hangisi doğrudur?

Not every employee has the responsibility for helping in an emergency.

Each employee is responsible for helping in an emergency.

Only some of the employees must be prepared to be helpful in an emergency.

The employees must call the police to help in an emergency.

Not all of the employees have to try to help in an emergency.

Açıklama:

Turizm İçin İngilizce-1
Ünite 7
Each employee is responsible for helping in an emergency.
Verilen cümleye göre çalışanların her biri bir tehlike durumunda hazırlıklı olmalıdır. Bu nedenle doğru cevap B'dir.

Doğru Cevap: B

Soru 52

Guest : Somebody needs to help because I ............. get him down the stairs by myself.
Staff : Of course. Which room are you in? We will carry him from there.
Which of the following completes the dialogue above? Yukardaki konuşmada boşluğa aşağıdakilerden hangisi gelmelidir?

musn't

might

can

cannot

shouldn't

Açıklama:

Turizm İçin İngilizce -1
Ünite 7 - Emergencies
Boşluğa "cannot" getirilmelidir.
Verilen cümlede konuk, kendi başına onu aşağıya indiremyeceğini belirtiyor. Can/cannot bir şeyi yapabilme veya yapamama anlamında "ability" yi ifade eder.

Doğru Cevap: D

Soru 53

Guest : ..................................................
Staff : I am sorry to hear that, sir. Do you know where you lost it?
Which of the following sentences belongs to the guest? Konuğun cümlesi aşağıdakilerden hangisidir?

My watch fell down the elevator shaft.

I lost my way.

I lost my key in the restaurant.

I fell down the stairs.

I lost my one-thousand dollar watch.

Açıklama:

Turizm İçin İngilizce -1
Ünite 7 - Emergencies
E) I lost my one-thousand dollar watch.
Çalışanın verdiği karşılıkta kaybettiği şeyi nerede kaybettiğini soruyor. Bu nedenle konuğun cümlesinde ne kaybettiğini ama nerede olduğunu belirtmeyen bir ifade olmalıdır. Bu nedenle doğru cevap E'dir.

Doğru Cevap: E

Soru 54

He ............. a high blood pressure.
Which of the following completes this sentence correctly? Bu cümleyi aşağıdakilerden hangisi doğru olarak tamamlar?

has

have

can

must

Açıklama:

Turizm İçin İngilizce-1
Ünite7- Emergencies
Sağlık sorunlarından söz ederken have veya to be fiili kullanılır. Özellikle rahatsızlığın ismi geçtiğinde have fiili kullanılır. Burada öznemiz 3. tekil şahıs olduğu için "has" kullanırız. Doğru cevap A'dır.

Doğru Cevap: A

Soru 55

I ............... allergic to the penicilin.
Which of the following completes the sentence correctly?
Aşağıdakilerden hangisi cümleyi doğru bir şekilde tamamlar?

have

can

must

might

Açıklama:

Turizm İçin İngilizce-1
Ünite7- Emergencies
Burada spesifik olarak bir hastalık ismi verilmemekte kişi penisiline karşı alerjisi olduğunu söylemektedir. Bu durumlarda "to be" fiili kullanılır. Doğru cevap B'dir.

Doğru Cevap: B

Soru 56

Guest : I hear the fire alarm.
Staff : Please, stay calm and ................... the building.
Which of the following completes the dialogue correctly? Aşağıdakilerden hangisi konuşmayı doğru bir şekilde tamamlar?

file

cause

evacuate

drown

run

Açıklama:

Turizm İçin İngilizce-1
Ünite7- Emergencies
"Evacuate" fiili "boşaltmak, tahliye etmek" anlamına gelir. Yangın durumunda konuktan binayı terk etmesi istenmektedir. Doğru cevap C'dir.

Doğru Cevap: C

Soru 57

He .................... found a better job, because he knows three languages.
Which of the following completes the sentence correctly?
Aşağıdakilerden hangisi cümleyi doğru bir şekilde tamamlar?

should have

must have

could

could have

should

Açıklama:

Turizm İçin İngilizce-1
Ünite7- Emergencies
Could have yapısı, gerek şimdiki zamanda gerekse geçmiş zamanda
olasılıklardan söz etmek için kullanılır. Doğru cevap D'dir.

Doğru Cevap: D

Soru 58

Guest : I can’t find my wallet.
Employee : You ..................... left it in your room.
Which of the following completes the dialogue correctly? Aşağıdakilerden hangisi konuşmayı doğru bir şekilde tamamlar?

must

should

must have

should have

could

Açıklama:

Turizm İçin İngilizce-1
Ünite7- Emergencies
Gözleme dayalı güçlü çıkarımlar yaparken " must have" kullanılır. Doğru cevap C'dir.

Doğru Cevap: C

Soru 59

Guest : I am not feeling well. I think I have a fever.
Staff : ................................................? Which of the following completes the dialogue correctly? Aşağıdakilerden hangisi konuşmayı doğru bir şekilde tamamlar?

Would you like me to call a doctor for you?

Do you have travel insurance?

Would you like me to call the fire brigade?

Would you like to have coffee?

You mustn't call us for your health problems.

Açıklama:

Turizm İçin İngilizce-1
Ünite7- Emergencies
"Would you like me to call a doctor for you?"
Konuk yüksek ateşi olduğunu bildirdiği için, personelin doktor çağırmayı önermesi verilecek en uygun karşılıktır. Doğru cevap A'dır.

Doğru Cevap: A

Soru 60

Guest : I have a very bad stomachache.
Staff : Maybe the food was bad. It could be food ....................
Which of the following completes the dialogue correctly? Aşağıdakilerden hangisi konuşmayı doğru bir şekilde tamamlar?

hurricane

explosion

emergency

poisoning

changing

Açıklama:

Turizm İçin İngilizce-1
Ünite7- Emergencies
Konuk midesindeki rahatsızlıktan bahsetmektedir, çalışanın yaptığı tahmin de bir gıda zehirlenmesi olabileceği yönündedir. Doğru cevap D'dir.

Doğru Cevap: D

Soru 61

What is not one of the duties of a front desk staff member in case of an emergency?
Aşağıdakilerden hangisi acil bir durum karşısında resepsiyonistin görevlerinden biri değildir?

Calling 112

Checking the fire panel

Escorting the guests and authorities

Communicating with the staff

Meeting the fire trucks

Açıklama:

Konuklara ve yetkililere eşlik etmek resepsiyonistin görevlerinden biri değildir. Resepsiyonda kalması ve iletişim ve koordinasyonu sağlaması önemlidir.

Doğru Cevap: C

Soru 62

Which of the following is not considered as an emergency?
Aşağıdakilerden hangisi acil durum sayılmaz?

Heart attack

Toothache

Car accident

Late check-out

Lost items

Açıklama:

D seçeneğinde verilen cevaplar dışında otel personeli için hepsi acil durum olarak değerlendirilir. Bunlar sağlık sorunları, kaza ya da kıymetli kayıp eşyalar olabilir. Otelden geç çıkış yapılması acil durum değildir.

Doğru Cevap: D

Soru 63

Guest: I have a terrible toothache. Is there a dentist in service?
Receptionist:__________________
Which of the following would be a good answer to this question?
Aşağıdakilerden hangisi bu soruya uygun bir cevaptır?

I suggest you drink something cold. Maybe it helps.

Wait until you get home and then go to a dentist.

Unfortunately not, I advise you to go to hospital, sir.

We have no dentist here. I can’t help you.

Calm down, I'm sure it's not that bad.

Açıklama:

Diş ağrısı olup yardım isteyen konuğa hastaneye gitmesini tavsiye etmek doğru bir davranış olacaktır. Diğer seçeneklerde verilen cümleler sırasıyla şu anlama gelmektedir: Soğuk bir şey içmenizi öneririm. Belki faydası olur- Eve dönene kadar bekleyin ve sonra bir diş doktoruna gidin- Burada diş doktoru yok. Size yardım edemem.- Sakin olun, eminim o kadar kötü değildir.

Doğru Cevap: C

Soru 64

Guest:________________ !
Staff: Do you remember when you last saw her?
Which question best fits this answer? Bu cevaba en uygun soru aşağıdakilerden hangisidir?

I’ve lost my beach bag!

Where is the nearest bus stop?

I must catch the shuttle!

I can’t find my glasses!

My two-year-old daughter is lost!

Açıklama:

Onu en son nerede gördüğünüzü hatırlıyor musunuz diye soran otel personeli her kişi adılını kullanıyor. Bundan yola çıkarak kızım kayboldu cümlesine cevaben sorulduğunu anlayabiliriz.

Doğru Cevap: E

Soru 65

Guest: Help! I got stuck in the lift!
Staff: Don’t worry ______________
Which sentence best completes the dialogue? Hangi cümle bu diyaloğu en uygun şekilde tamamlar?

and calm down. We will call the police.

the technician will come tomorrow.

nobody is waiting for the lift.

we will immediately call someone to fix it.

we have enough lifts in our hotel.

Açıklama:

Asansörde kalan konuğa verilecek en uygun cevap D seçeneğinde verilmiştir: Hemen tamir edecek birisini çağıracağız.Diğer seçeneklerde verilen cevaplar sırasıyla şöyledir: …ve sakin olun. Polis çağıracağız- teknisyen yarın gelecek - kimse asansör beklemiyor - otelimizde yeteri kadar asansör vardır.

Doğru Cevap: D

Soru 66

Guest: I can’t find my mobile phone. I had it with me at the beach club, but now I think I____________left it in my room. I‘m sure that I put it in my beach bag. Someone ______________stolen it.
Receptionist: I will help you go to the police. We must file a report. We will also ask the beach club staff. They ___________ seen the thief. The beach club is very crowded and the staff is very busy, but maybe they saw someone.
Complete the sentences. Cümleleri tamamlayınız.

should have / must have / could have

could have / should have / must have

must have / could have / should have

should have / could have / must have

must have / should have / could have

Açıklama:

Cümleler doğru tamamlandığında şu anlama gelecektir: Konuk: Cep telefonumu bulamıyorum. Beach barda yanımdaydı, şimdi keşke odada bıraksaydım diye düşünüyorum. Çantama koyduğuma eminim. Birisi çalmış olmalı. Resepsiyonist: Size polise gitme konusunda yardımcı olacağım. Tutanak tutmamız gerekiyor. Beach bar personeline de soracağız. Hırsızı görmüş olabilirler. Çok kalabalık ve çalışanlar çok meşgul ama belki birisini görmüşlerdir.

Doğru Cevap: A

Soru 67

If a fire breaks out in the restaurant you work, which of the following should you do? Çalıştığınız restoranda yangın çıkarsa aşağıdakilerin hangisini yapmalısınız?

You must have a plan to evacuate your guests

You must direct your guests to fire escapes

You must help the firemen to put out the fire.

You must get everyone out of the building.

II and III

I,II and IV

III and IV

I, II and III

II and IV

Açıklama:

Restoran çalışanı iseniz yangın durumunda konukları tahliye etmek için bir planınız olması, konukları yangın çıkışlarına yönlendirmeniz ve herkesi binadan çıkarmanız gerekmektedir. İtfaiyecilere yangını söndürmek için yardım etmeniz yapmanız gerekenler arasında değildir

Doğru Cevap: B

Soru 68

I-Try to keep all your guests inside the building.
II-Tell your guests not to use electrical devices.
III-Try to keep the guests close to the center of the building.
IV-Make sure that all the outside objects like chairs, tables are removed.
V-If there is a need, use the fire extinguisher if you are trained to use it.
If you are a hotel/restaurant employee, which of the above should you do in case of a storm? Otel ya da restoran çalışanıysanız fırtına durumunda yukarıdakilerin hangilerini yapmalısınız?

I,II,III and IV

II,III and V

I, III and IV

I, III,IV and V

I, II and III

Açıklama:

Otel ya da restoran çalışanıysanız fırtına durumunda konuklarınızı bina içinde, binanın merkezinde tutmaya çalışın. Konuklarınıza elektrikli cihazları kullanmamalarını söylediğinizden ve dışarda bulunan masa ve sandalye gibi eşyaların uzaklaştırılmış olduğundan emin olun. Burada verilen bilgilerden sadece yangın söndürücü ile ilgili olan fırtına değil yangın alarmı için geçerlidir.

Doğru Cevap: A

Soru 69

Tell the medical staff as much as you can about the guest.

Try to understand what the problem is (eg. heart attack)

Do not forget to keep the other guests safe.

Do not move your guest if it is not necessary.

Call 112, emergency services, or a doctor immediately.

If you are a hotel/restaurant employee, which of the above should you do in case of medical emergency? Otel ya da restoran çalışanıysanız acil tıbbi müdahale durumunda yukarıdakilerin hangisini yapmalısınız?

II,III and IV

I,II and III

IV and V

I,II,IV and V

II,IV and V

Açıklama:

Konuklarınızdan biri bir sağlık sorunu yaşarsa derhal 112 yi, acil servisi ya da bir doktoru arayın ve sorunun ne olduğunu anlamaya çalışın. Gerekmediği sürece hastayı yerinden kımıldatmayın ve sağlık personeli geldiğinde mümkün olduğu kadar çok bilgi verin.Diğer konukları emniyete alma sadece yangın ya da fırtına gibi durumlarda gereklidir. Doğru cevap D şıkkıdır

Doğru Cevap: D

Soru 70

In case you lose your passport abroad, it would be a good idea to_____________
Which of the following best completes the sentence? Hangisi bu cümleyi en uygun şekilde tamamlar?

avoid putting all your money in one place.

know the telephone number of your country’s consulate.

have travel insurance made out before you start your journey.

put valuable possessions in the hotel safe

keep your passport with you and put it in a safe place.

Açıklama:

Yurtdışında pasaportunuzu kaybederseniz ülkenizin konsolosluğunun telefon numarasını bilmeniz iyi olacaktır. Diğer seçeneklerde sırasıyla şu ifadelere yer verilmiş: paranızın tamamını tek bir yere koymaktan kaçınmak, seyahate çıkmadan sigorta yaptırmış olmak, kıymetli eşyalarınızı otel kasasına koymak ve pasaportunuz yanınızda güvenli bir yerde bulundurmak. Doğru cevap B şıkkıdır.

Doğru Cevap: B

Soru 71

I.............high blood pressure.
Which of the following completes the sentence above?
Aşağıdakilerden hangisi yukarıdaki cümleyi doğru şekilde tamamlar?

have

can

will

need

Açıklama:

I have;
a headache, a fever, a cold, the flu, an earache, a stomachache, a toothache, high blood pressure, diabetes, asthma.
All above are set-fixed expressions and used with "have".

Doğru Cevap: A

Soru 72

A: I have a stomachache. Can you give me something for the pain?
B: ...................................
Which of the following would be a good answer to this question?
Aşağıdakilerden hangisi bu soruya uygun bir cevaptır?

Why don't you go to the dentists'?

I advise you to go to hospital

I suggest you go to the police

You should drink cold water

Why don't you eat a hamburger?

Açıklama:

A: I have a stomachache. Can you give me something for the pain?
B: ...................................
Midesi ağrayan birisine verilebilecek en iyi tavsiye hastaneye gitmesini tavsiye etmektir. A seçeneğindeki dişçiye gitmelisin tavsiyesi bu durum için uygun değildir.Polise gitmesini söylemek yine uygun olmaz. Aynı şekilde soğuk su içmesini ve hamburger yemesini söylemek de doğru olmaz.

Doğru Cevap: B

Soru 73

A: I can't find my keys.
B: You .................them in your office.
Which of the following best completes the sentence above?
Aşağıdakilerden hangisi yukarıdaki cümleyi doğru olarak tamamlar?

should have left

must leave

must have left

should leave

could have bought

Açıklama:

Must have v3 kalıbı elimizdeki verilere dayanarak bir fikir veya tahmin yürüttüğümüzde başvurabileceğimiz bir yapıdır. Anahtarlarını bulamayan birisine emin olduğumuz için ofiste bırakmış olmalısın diyebiliriz.Bu emin olduğumuz bir tahmindir. should have V3 geçmişteki olaylardan bahsederken kullanılıyor. Ancak, bu olayların özelliği hiç gerçekleşmemiş olmaları. Türkçe’mizde ‘keşke’ sözcüğü ile başlayan cümle yapılarımızdaki anlamı ifade ediyor. ‘Yapsaydım ama yapmadım.’

Doğru Cevap: C

Soru 74

A: Jane missed the bus.
B: She....................
Which of the following best completes the dialogue above?
Aşağıdakilerden hangisi yukarıdaki diyaloğu doğru olarak tamamlar?

should buy a ticket

must get up early

must have been early

could have travelled

should have got up early

Açıklama:

should have V3 geçmişteki olaylardan bahsederken kullanılıyor. Ancak, bu olayların özelliği hiç gerçekleşmemiş olmaları. Türkçe’mizde ‘keşke’ sözcüğü işe başlayan cümle yapılarımızdaki anlamı ifade ediyor. ‘Yapsaydım ama yapmadım.’

Doğru Cevap: E

Soru 75

Guest: Ohh, there is a storm outside!
Staff: ..............................
Which of the following is not suitable for the dialogue above? Aşağıdakilerden hangisi yukarıdaki diyaloğu doğru olarak tamamlamaz?

Stay away from windows

Don't use electrical devices

Stay calm

Open the windows

Stay inside the building

Açıklama:

Bu soruda otel müşterisi dışarıda fırtına olduğunu söylüyor. Personelin tavsiyesi pencereleri açın olamaz.

Doğru Cevap: D

Soru 76

A: What number should one call in case of emergency?
B: ..........................
Which of the following completes the sentence above?
Aşağıdakilerden hangisi yukarıda verilen diyaloğu doğru olarak tamamlar?

110

112

114

155

174

Açıklama:

Call 112, emergency services

Doğru Cevap: B

Soru 77

How should hotel personnel behave in case of fire?
Yangın durumunda otel personelleri ne yapmalıdır?

They should leave the hotel

They should help guests

They should call the police

They should serve customers

They should leave the doors unlocked

Açıklama:

They should help guests.Otel çalışanları müşterilere yardımcı olmalıdırlar.

Doğru Cevap: B

Soru 78

Please, stay calm and ....................the building.
Which of the following completes the sentence above?
Aşağıdakilerden hangisi yıukarıdaki cümleyi doğru olarak tamamlar?

care

break

evacuate

faint

injure

Açıklama:

care dikkat etmek, break kırmak, injure sakatlanmak, faint bayılmak. Bu sorunun devamında binadan söz ediliyor. Sakin olun ve binayı terkedin anlamında evacuate kullanılmalıdır.

Doğru Cevap: C

Soru 79

I have walked for hours. I .....................I am going to sleep.
Which of the following completes the sentence above?
Aşağıdakilerden hangisi yukarıdaki cümleyi doğru olarak tamamlar?

am very energetic

need a dentist

need a doctor

have a toothache

am very tired

Açıklama:

Saatlerce yürüdüğü için yatacağını söyleyen birisinin yorgun olduğunu düşünürüz. I am very tired cümleyi en iyi tamamlayan seçenektir. Saatlerce yürüdüğünden yatmak isteyen birisinin enerjik olması düşünülemez. Diş ağrısının (toothache)konuyla ilgisi yok. Aynı şekilde doktora ihtiyacı olduğu bir durum da söz konusu olamaz.

Doğru Cevap: E

Soru 80

A:What number should one call in case of fire in Turkey?
B:.................
Which of the following completes the sentence above?
Aşağıdakilerden hangisi yukarıdaki cümleyi doğru olarak tamamlar?

911

192

112

110

155

Açıklama:

Türkiye'de yangın durumunda 110 aranmalıdır.

Doğru Cevap: D

Soru 81

Read the dialog and find the best option.
Quest : I have a headache, can you give me something for the pain?
Concierge: …………………………………....... .

You can visit our doctor in residance.

I advice you to go to your hospital.

Why don’t you talk to the family doctor.

The manager of the hotel may help you.

Headaches are very common nowadays.

Açıklama:

You can visit our doctor in residance.

Doğru Cevap: A

Soru 82

Read the dialog and find the best option.
Guest: I couldn’t find my diamond ring, I think it was stolen. Can you help me?
Receptionist: …………………………………………… .

Do you remember where you lost it?

We will call the police right away.

We will search for it in the hotel.

We may make an announcement to all quests.

Don’t worry, somebody may bring it back.

Açıklama:

We will call the police right away.

Doğru Cevap: B

Soru 83

Read the dialog and find the best option.
Guest : I think, I lost my passport, I couldn’t find it anywhere.
Concierge: ………………………………………… .

You may get a new one from the police.

We do not keep passports of guests.

Where did you leave it? Do you remember?

It may be in the safe of your room.

We may search for in the hotel.

Açıklama:

Where did you leave it? Do you remember?

Doğru Cevap: C

Soru 84

Read the dialog and find the best option.
Guest : I hear the fire alarm. What should I do?
Staff : …………………………………………………………….. .

Don’t worry, we will come and take to the lobby.

Can you use the fire extinguisher?

We will reach you as soon as possible.

Please, stay calm and evacuate the building.

Stay in your room and wait for somebody.

Açıklama:

Please, stay calm and evacuate the building.

Doğru Cevap: D

Soru 85

Read the dialog and find the best option.
Guest : I was not driving very fast but someone hit my car.
Staff: …………………………………………………………… .

Okay madam, where were you going to?

Madam, the speed limits on that road is very low.

You had better wait for somebody to help you.

You may come back to hotel by taxi or by bus.

Okay, We will call the police and also an ambulance.

Açıklama:

Okay, We will call the police and also an ambulance.

Doğru Cevap: E

Soru 86

Read the dialog and find the best option.
Guest :
Guest : Please, help. Somebody seems to be drowning in the pool.
Staff : …………………………………………………………… .

Do not worry; our life guard is by the pool.

Can you tell me who is drowning?

Is the person drowning young or old?

Drowning is not possible in our pools.

Please give that person a life-jacket.

Açıklama:

Do not worry; our life guard is by the pool.

Doğru Cevap: A

Soru 87

Read the situation and find the best option.
When there’s a fire in the restaurant kitchen, what do you say to the guests?
Restaurant owner: …………………………………………………………………………………… .

Hurry up, Let’s go out immediately.

Please stay calm and slowly evacuate the place.

Please stay inside, we will manage the fire.

Don’t worry, this is not the first time we have fire.

Don’t be in panic, our staff will extinguish it now.

Açıklama:

Please stay calm and slowly evacuate the place.

Doğru Cevap: B

Soru 88

Read the situation and find the best option.
One of the hotel guests is calling the front desk and says that she has lost her plane ticket which is due to tomorrow.
Hotel Guest: I couldn’t find my plane ticket and I don’t know what to do.

Are you sure that you have lost your plane ticket?

Why don’t you ask your friends about the ticket?

Okay madam, we will have a copy of your ticket.

One may find and give your plane ticket back.

Sorry madam, we have no ticket buying sevice.

Açıklama:

Okay madam, we will have a copy of your ticket.

Doğru Cevap: C

Soru 89

Read the dialog and find the best option.
At an elegant restaurant, a customer calls a waiter and says him that she is not feeling good. The lady feels that she has a food poisining after she ate a lot at the restaurant.
Customer: (to the waiter) I think I have food poisoning.
Waiter: …………………………………………………………………………….. .

Dear madam, our food has always been fresh and hygienic.

Madam, what did you eat first and drink later?

Madam, did you eat something before coming here?

Okay madam, the manager will call an ambulance right away.

Madam, you had better go home and have a rest.

Açıklama:

Okay madam, the manager will call an ambulance right away.

Doğru Cevap: D

Soru 90

Read the dialog and find the best option.
At a hotel, a guest calls the front desk and informs the staff that she smells gas in her room.
Guest: (call to front desk) I smell natural gas and I don’t know where it comes. What should I do?
Staff: ………………………………………………………………………. .

No. it’s not possible, there is no gas in all of the rooms.

Okay madam, please stay calm and don’t leave your position.

Madam, please donot touch anything in your room.

Madam, don’t worry, we will come and change your room.

Okay madam, please stay calm and evacuate the room.

Açıklama:

Okay madam, please stay calm and evacuate the room.

Doğru Cevap: E

Turizm İçin İngilizce I (ENG) - Tüm Sorular

Ünite 1

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler

Seçenekler